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“Good stay, green oaisis in the middle of Sandton” 4 of 5 stars
Review of Protea Hotel Balalaika Sandton

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Protea Hotel Balalaika Sandton
4.0 of 5 Hotel   |   20 Maude Street | Sandown, Sandton 2196, South Africa   |  
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Ranked #19 of 47 Hotels in Sandton
Dachau
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“Good stay, green oaisis in the middle of Sandton”
4 of 5 stars Reviewed August 18, 2014

Nice hotel with 2 pools and a big green garden in between. I think a had the longest way to the entrance/check in possible. Walking distance, wasn't pleasent. The rooms are ok, but not more. Tv quite small, but very clean. The bed's were good. The WLAN didn't work very good, a lot of sites were blocked, I didn't understand, like News sites, etc. Company access (Cisco VPN) was blocked too, not accecptable for Business travelling. Breakfast was also ok. Overall ok too.

Room Tip: You should get a room near check in, otherwise the Walking distance isn't funny
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review, August 21, 2014
Dear ‘foxmuc’.

Your comments on ‘tripadvisor’ are appreciated. Thank you for taking the time to do so. Yes, our beds are truly very comfortable, ensuring a good night’s sleep. - Our hotel is not the typical high-rise, but has 2 luscious gardens. This makes some of the rooms a bit further to walk, however most of our valued GUESTS enjoy the walk through the beautiful gardens. Please accept our apologies regarding the WIFI concerns, which have been brought to the attention with our IT Manager. Please feel free to contact Christine, our Guest Relations Manager (christine@balalaika.co.za), for any future assistance.
We look forward in welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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537 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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Windhoek, Namibia
Top Contributor
60 reviews 60 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed August 18, 2014

I struggle to understand why anyone stays here with the array of similarly priced hotels in the area. I stayed for two nights on business and unfortunately I cannot recommend the hotel and would most likely not return.

The hotel is in desperate need of a makeover. Torn curtains in the room, dirty carpets throughout, cracked tiles and generally peeling interior. The room that I had on the second floor in the rear section was very noisy.

On the upside the staff is generally really friendly and try their best to make work with what they've got.

I arrived at breakfast and there was not a single cleared table available with an exceptionally dirty breakfast area receiving guests. After waiting for five minutes the front desk luckily told me about a place where I could buy breakfast just up the road. A pity that guests staying on a B&B basis have to walk elsewhere to get breakfast. Standing an observing the chaos in the breakfast room it appears to be both a case of simply just insufficient capacity and not enough staff.

Room Tip: Ask if your room is right next to the new construction under way. They start hammering before 6 am.
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  • Stayed August 2014, traveled on business
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review, August 21, 2014
Dear ‘ColdAvis’.
Your comments on ‘tripadvisor’ refer.
It saddens us to read that your all round experience with us, seemed to have been such a disappointing one.
We believe our hotel to be one of the best in the Sandton area. Our style is very unique, oozing ‘old world charm’ and boasting two beautiful, luscious gardens; not the typical high-rise concrete ‘block’. We believe our service to be friendly & efficient. Our main aim is to ensure that our GUESTS feel welcome and comfortable at all times.
Your kind words about the friendly STAFF is greatly appreciated.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
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Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2014

I was a guest in this Hotel this July. Great safe location, excellent rooms, excellent room service and staff. All the staff were very polite and enthusiastic to help whatever the problem. The staff there even helped me organise all my tours around Johannesburg conveniently from the hotel, to which I had a fantastic time.

I would like to thank all the staff at the Protea Hotel Balalaika Sandon for a enjoyable stay and to add I would happily stay there again. Thank again

Ms Vicky Nicholson

  • Stayed July 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review, August 17, 2014
Dear ‘Vicky658’.

Your comments on ‘tripadvisor’ are much appreciated. Thank you for taking the time to do so. How wonderful that you enjoyed your stay so much and found our STAFF to be very polite and helpful. Your pictures really came out great!
We look forward in welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
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DC
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 10, 2014

Very good, clean and modern hotel. Nice rooms including all features you would expect, very good restaurant. We were there 1 night and then got a cab to the airport (400 rands aprox,). Veru attentive service. Would repeat without doubts.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review, August 11, 2014
Dear ‘DcRuben’.
Thank you for taking the time to write your feedback on ‘tripadvisor’. How wonderful that your all round experience was such a positive one. Your kind words about the attentive service in particular are much appreciated.
We look forward to welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 9, 2014

Reception great, location excellent staff excellent
Rooms are a let down and need serious work to be inline with the hotels reception
Food and restaurant on site good and of value
Valet parking well needed and worked well

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review, August 11, 2014
Dear ‘kinetic46’.
Thank you for taking the time to write your feedback on ‘tripadvisor’. Your kind words about our STAFF in particular are much appreciated. You will be pleased to know that there are exciting plans in the near future to give our rooms a ‘facelift’.
We look forward in welcoming you back.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uhp North
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 6, 2014

Location is great, a few minutes walk from Mandela Square, service is great, 'feels a little like on safari already' is great, rooms are OK if not the best but very comfy and slept well. I will definitely come again !

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review, August 11, 2014
Dear ‘DogoWar’.
Thank you for taking the time to write your feedback on ‘tripadvisor’. How wonderful to read that you’re your all round experience was such a positive one and that you slept so well.
We look forward in welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed August 3, 2014

Nice hotel. Service and restoran are very good. Near to great shopping center (Mandela Square) and flea market.
For early check out consider that breakfast open 6:30 h. Wifi very good and free. No problema with room temperature

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review, August 11, 2014
Dear ‘Teodoro W’.
Thank you for your positive feedback on ‘tripadvisor’. We were delighted to read that you enjoyed your stay. Your kind words are much appreciated.
We look forward to welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Balalaika Sandton

Address: 20 Maude Street | Sandown, Sandton 2196, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Sandton
#7 Romantic Hotel in Sandton
#10 Business Hotel in Sandton
#17 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Balalaika Sandton 4*
Number of rooms: 330
Official Description (provided by the hotel):
The Protea Hotel Balalaika Sandton is a tranquil oasis of country estate in the heart of the business and entertainment hub of Sandton, just outside Johannesburg, South Africa and approximately 30 minutes from O.R. Tambo International Airport. The Protea Hotel Balalaika is the perfect stopover for those doing business in the surrounding area, or as a central hub for the discerning tourist. The hotel comprises of two sections – the Balalaika and the Crown Court – and all rooms are air-conditioned and tastefully furnished in a classic, comfortable style with their own en-suite bathroom, with many of the Crown Court suites offering the additional luxury of a private spa bath. Both buildings of Protea Hotel Balalaika are set in their own lush, landscaped garden, each boasting a sparkling swimming pool, where GUESTs can relax, unwind and momentarily experience the timelessness and calm of a bygone era. At the Protea Hotel Balalaika, efficient, discreet and attentive service is a priority and our well-trained STAFF is always on hand to ensure that all of your needs are amply met. Guests are able to safely and easily use the link from the hotel lobby to the festive Village Walk Shopping Centre, which houses 15 restaurants, 70 shops selling a variety of wares, a main grocery store (Pick ‘n Pay), hair and beauty salons and the well-known African Craft market, where one will find African artifacts, curios and artworks from all over the continent. ... more   less 
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Also Known As:
Protea Hotel Johannesburg
Balalaika Hotel
Protea Hotel Balalaika Sandton Greater Johannesburg
Sandton Hotel Balalaika

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