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“Nice Hotel” 5 of 5 stars
Review of Protea Hotel Balalaika Sandton

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Protea Hotel Balalaika Sandton
4.0 of 5 Hotel   |   20 Maude Street | Sandown, Sandton 2196, South Africa   |  
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Ranked #19 of 47 Hotels in Sandton
Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Nice Hotel”
5 of 5 stars Reviewed August 13, 2014

I was a guest in this Hotel this July. Great safe location, excellent rooms, excellent room service and staff. All the staff were very polite and enthusiastic to help whatever the problem. The staff there even helped me organise all my tours around Johannesburg conveniently from the hotel, to which I had a fantastic time.

I would like to thank all the staff at the Protea Hotel Balalaika Sandon for a enjoyable stay and to add I would happily stay there again. Thank again

Ms Vicky Nicholson

  • Stayed July 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review, August 17, 2014
Dear ‘Vicky658’.

Your comments on ‘tripadvisor’ are much appreciated. Thank you for taking the time to do so. How wonderful that you enjoyed your stay so much and found our STAFF to be very polite and helpful. Your pictures really came out great!
We look forward in welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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539 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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DC
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 10, 2014

Very good, clean and modern hotel. Nice rooms including all features you would expect, very good restaurant. We were there 1 night and then got a cab to the airport (400 rands aprox,). Veru attentive service. Would repeat without doubts.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review, August 11, 2014
Dear ‘DcRuben’.
Thank you for taking the time to write your feedback on ‘tripadvisor’. How wonderful that your all round experience was such a positive one. Your kind words about the attentive service in particular are much appreciated.
We look forward to welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 9, 2014

Reception great, location excellent staff excellent
Rooms are a let down and need serious work to be inline with the hotels reception
Food and restaurant on site good and of value
Valet parking well needed and worked well

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review, August 11, 2014
Dear ‘kinetic46’.
Thank you for taking the time to write your feedback on ‘tripadvisor’. Your kind words about our STAFF in particular are much appreciated. You will be pleased to know that there are exciting plans in the near future to give our rooms a ‘facelift’.
We look forward in welcoming you back.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uhp North
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 6, 2014

Location is great, a few minutes walk from Mandela Square, service is great, 'feels a little like on safari already' is great, rooms are OK if not the best but very comfy and slept well. I will definitely come again !

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review, August 11, 2014
Dear ‘DogoWar’.
Thank you for taking the time to write your feedback on ‘tripadvisor’. How wonderful to read that you’re your all round experience was such a positive one and that you slept so well.
We look forward in welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed August 3, 2014

Nice hotel. Service and restoran are very good. Near to great shopping center (Mandela Square) and flea market.
For early check out consider that breakfast open 6:30 h. Wifi very good and free. No problema with room temperature

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review, August 11, 2014
Dear ‘Teodoro W’.
Thank you for your positive feedback on ‘tripadvisor’. We were delighted to read that you enjoyed your stay. Your kind words are much appreciated.
We look forward to welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad, California
Top Contributor
118 reviews 118 reviews
37 hotel reviews
Reviews in 50 cities Reviews in 50 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed August 2, 2014

We stayed for two nights before heading out to Kruger Park and private reserves. It was a good spot to meet up with friends, get our bearings, have the care delivered, eat in, etc. Internet was down and a few minor things were not perfect, but overall, it was what we needed.

The hotel dining room serves a very goon buffet breakfast, with a wide variety of fresh foods and made-to-order egg dishes. Service was good. The adjoining restaurant for dinner was convenient and the food decent.

The KLM flight crew was checking in as we did--a good sign.

Finally, the area is a safe one by Joburg standards.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review, August 11, 2014
Dear ‘Bruce M’.
Your feedback on ‘tripadvisor’ is much appreciated. Thank you for taking the time to do so. How wonderful that your all round experience was such a pleasant one.
We look forward in welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern California
Top Contributor
57 reviews 57 reviews
49 hotel reviews
Reviews in 47 cities Reviews in 47 cities
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed July 31, 2014

This hotel does have character befitting its age. I see that Marriott has agreed to buy the Protea chain. I am not especially a Marriott fan, but that will probably result in some much needed upgrades. I visited for 4 nights in July 2014 -- winter. It was impossible to regulate the room temperature (notwithstanding a simple hand-held device), and there was no heat at all coming into the bathroom. Quite nippy for morning showers. There was a half-centimeter gap between the shower door bottom and the shower frame, such that water poured out of the shower on to the bathroom floor. Only placing a towel on the inside of the shower door whilst showing kept the water from running out of the bathroom into the hall. Mine was not the only room with this issue.

Most of the time, wi-fi did not work in my room, which was annoying because my room was close to the main building.

The gym was unavailable (renovation). With the size of the hotel, it seems that the gym could have been moved elsewhere. If priced competitively, I would probably stay here again because this hotel is not a cookie cutter Marriott type hotel ....

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Balalaika Sandton

Address: 20 Maude Street | Sandown, Sandton 2196, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Sandton
#7 Romantic Hotel in Sandton
#10 Business Hotel in Sandton
#17 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Balalaika Sandton 4*
Number of rooms: 330
Official Description (provided by the hotel):
The Protea Hotel Balalaika Sandton is a tranquil oasis of country estate in the heart of the business and entertainment hub of Sandton, just outside Johannesburg, South Africa and approximately 30 minutes from O.R. Tambo International Airport. The Protea Hotel Balalaika is the perfect stopover for those doing business in the surrounding area, or as a central hub for the discerning tourist. The hotel comprises of two sections – the Balalaika and the Crown Court – and all rooms are air-conditioned and tastefully furnished in a classic, comfortable style with their own en-suite bathroom, with many of the Crown Court suites offering the additional luxury of a private spa bath. Both buildings of Protea Hotel Balalaika are set in their own lush, landscaped garden, each boasting a sparkling swimming pool, where GUESTs can relax, unwind and momentarily experience the timelessness and calm of a bygone era. At the Protea Hotel Balalaika, efficient, discreet and attentive service is a priority and our well-trained STAFF is always on hand to ensure that all of your needs are amply met. Guests are able to safely and easily use the link from the hotel lobby to the festive Village Walk Shopping Centre, which houses 15 restaurants, 70 shops selling a variety of wares, a main grocery store (Pick ‘n Pay), hair and beauty salons and the well-known African Craft market, where one will find African artifacts, curios and artworks from all over the continent. ... more   less 
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Also Known As:
Protea Hotel Johannesburg
Balalaika Hotel
Protea Hotel Balalaika Sandton Greater Johannesburg
Sandton Hotel Balalaika

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