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“Great business hotel” 4 of 5 stars
Review of City Lodge Hotel Sandton Morningside

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City Lodge Hotel Sandton Morningside
3.0 of 5 Hotel   |   Corner Hill & Rivonia Roads | Morningside, Sandton 2146, South Africa   |  
Hotel amenities
Ranked #31 of 48 Hotels in Sandton
Cape Town Central, South Africa
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great business hotel”
4 of 5 stars Reviewed June 15, 2014

I've stayed in City Lodge in other places and it is just a great place to stay especially for business travellers. The service is consistently good which tells you that this is a truly well run and managed hotel group.
From the moment you arrive, the staff - all the staff - are so friendly and helpful. From housekeeping to the front desk, the message is the same - extrememly friendly and helpful with smiling hellow from anyone you meet or pass in the corridors.
The new renovation at Morningside is really nice. The reception area is modern, well decorated, and the space works so well whether you are traveling alone, meeting for busienss, or meeting friends. The reception area accommodates all very well. The rooms are very comfortable. They have a noce desk and chair which makes it easy to work.
The bathroom works too though I think that if you are more than one, it is a tad small.
The wi-fi service Always on is not 100% reliable and I found it deathly slow some times. So this is something that you should check - especially if people are business travellers and need to work in their rooms.
The bistro restaurant is fine. The menu is varied but uninspired and could be more interesting. The service in the restaurant was slow ... and the flowers on the tables were well past their best date!
I loved the touch of free coffee in the morning as well as those delicious free muffins in brown bags ready to go. And what a delightful touch to have a tray of muffins at the gate and be offered a muffin by the friendly parking guard before you left!
I will definitely stay here again and would recommend it to anyone. Great value, excellent location, super service, exactly what you need for a business trip.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angus M, Public Relations Manager at City Lodge Hotel Sandton Morningside, responded to this review, June 23, 2014
We thank you for the wonderful review. We're glad that you found all aspects of the service good. We're also glad you enjoyed the muffins in the morning. With regards to your issue with the wifi we will certainly look into the matter. We look forward to having you with us again!
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54 reviews from our community

Traveler rating
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    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Abuja, Nigeria
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 13, 2014

The City Lodge is small and cute hotel that anyone who is looking for luxury at low cost, would enjoy the cozy and lovely environment ....the room is just something beautiful especially the design of the Bathroom with moving curtain, that you can be in the bath and be watching your T.V in the room, just at the press of a button.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angus M, Public Relations Manager at City Lodge Hotel Sandton Morningside, responded to this review, May 21, 2014
Thank you so much for the positive review. We're glad you enjoyed the environment at the City Lodge Sandton Hotel. We hope to see you stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed April 29, 2014 via mobile

Conveniently located across the road from the Mediclinic allowing a safe 2 minute walk to visit patients. The hotel has recently been refurbished and the staff add even more delight to one's stay. Professional, courteous & unobtrusive - always smiling & ready to help.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angus M, Public Relations Manager at City Lodge Hotel Sandton Morningside, responded to this review, May 13, 2014
Thank you for the wonderful review. We're pleased to hear that you enjoyed the great service of our staff. We can't wait to have you stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Magdeburg, Germany
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 24, 2014

Its located very close to sandton city so you can walk by feet to the nice inner city, but its not really nice. The rooms are big enough, but the 3 I had in the last monthes where dark and not really clean . So I switched to the fallstaff hotel not far from them located and it was a good choice. The staff was normal kindly and sometimes desinterested.breakfast was good, dinner more below average. The pool area is good to have and enjoy a beer after work. To stay a night for a business trip its ok, but not more.

Room Tip: No recommendatIon all rooms wherent not nice
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angus M, Public Relations Manager at City Lodge Hotel Sandton Morningside, responded to this review, May 6, 2014
Thank you for the review. We’re sad to hear that you weren’t completely satisfied with your stay with us. We will look into the issues you have raised about the rooms and the dinner. We hope you can give us another chance to change your perception of us.
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johannesburg
Level Contributor
75 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
1 of 5 stars Reviewed April 13, 2014

Stayed here on 12 April 2014 for 1 night. No friendly welcome on arrival. Slow service...like the receptionist was just going through the motions....The original room I was checked into was the last room on the passage and I could not get a cellphone signal. When I complained and asked for another room, he first told my wife that there were very few rooms available despite me knowing for a fact that this hotel was quiet that night. He then had a meeting with a another receptionist or presumably a manger for 5 minutes, then came out and said that even the other receptionist had no signal on his phone. I showed him my phone to prove that I had signal and it was the room location that was the problem. He then gave me another room. This room on check in had a bad odour, the sofa sleeper appeared turned down with a blanket and had no shutter between the bathroom and room compared to the room type I booked. I had to phone and get all that sorted out. Throughout my stay sabc 1,2,3 did not work. What shocked me was the filth on the aircon control and the mouldy looking ceiling above the shower. It was DISGUSTING. I could not believe that a city lodge hotel could allow a room like this to be given out. From check in my experience was ruined. I don't know why why chose this dump when there are so many better choices in sandton, I thought city lodge was known for its friendliness and cleanliness but this hotel is a disgrace to the name. Please see attached pictures,

Room Tip: stay somewhere else
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  • Stayed April 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angus M, Public Relations Manager at City Lodge Hotel Sandton Morningside, responded to this review, April 15, 2014
We are very sorry to hear about your sub-standard experience at our hotel. We will certainly look into this situation to find out what happened. Please accept our apologies while we investigate the matter further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zimbabwe
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 11, 2014

We stayed for four nights while visiting for a wedding. The stay was good breakfast staff and evening kitchen staff very friendly, the barman was borderline rude though. We requested, through reception, a change of pillows that was totally ignored but a follow up request the next day they then arrived very quickly.

We asked, since we are not from the area, for the reception to arrange a cab service for us to the wedding reception and back; thinking this would be the best way to get a reliable, professional service provider. The cab arrived, driver did not have a map let alone a GPS and asked us if he could use ours, after arriving at the reception using our own GPS the driver assured us if we call him on his phone, no matter how late, we will be collected for our return trip. Well, we called at midnight and his phone was turned off with a voice mail saying try his "other number", we did not have another number he only gave us one! So we were stranded until 2am until we could find and locate another cab service - we recommend Zebra Taxis who arrived promptly and charged less than the one recommended by the hotel and who actually knew where to take us.

Overall a pleasant stay - breakfasts are excellent.

Some visitors fail to understand that people are trying to sleep in their rooms when they get in at all hours of the night and talk at the top of their voices - the hotel cannot be blamed for this though.

Room Tip: Would suggest a room on same floor as reception since nobody offers to help with bags.
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angus M, Public Relations Manager at City Lodge Hotel Sandton Morningside, responded to this review, January 15, 2014
Thank you for your review. We are happy to hear that you enjoyed the breakfast and your overall stay.

However, we apologize for the inconvenience of the taxi driver, yet this is unfortunately not in our control as we don't run the taxi services. We will consider recommending other taxi services in the future though. Thank you for your feedback.

We hope to see you again soon.
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Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 7, 2013

A very nice place with lovely staff. For the first time and after many many hotels, I found a very, an amazing, an awesome bed and pillow :-D Really!!! So comfortable... Nice bar, excellent breakfast, good facilities. And I repeat... the staff is amazing!!! Thank you so much.

Stayed October 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angus M, Public Relations Manager at City Lodge Hotel Sandton Morningside, responded to this review, November 9, 2013
Thank you so much for your generous review - we're chuffed that you found our staff so kind and friendly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about City Lodge Hotel Sandton Morningside

Address: Corner Hill & Rivonia Roads | Morningside, Sandton 2146, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 48 Hotels in Sandton
Price Range (Based on Average Rates): $
Hotel Class:3 star — City Lodge Hotel Sandton Morningside 3*
Number of rooms: 160
Official Description (provided by the hotel):
This hotel has a restaurant on the property and is across the road from Morningside Clinic. It is close to a gym and 3 minutes from the shopping centres of Village Walk, Sandton City and Nelson Mandela Square. The convenience of this hotel is reinforced by its close proximity to the M1 motorway and the 30 minute drive from the OR Tambo International airport. We are 2km from the Gautrain Station. ... more   less 
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Also Known As:
City Lodge - Sandton/Morningside Hotel Sandton
City Hotel Sandton Morningside
City Lodge Hotel Sandton Morningside Greater Johannesburg

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