The hotel is very nice. The room is spacious and quiet. The bathroom is large and clean. Flat screen TV, coffee/tea station and iron in the room. King size bed is so very comfortable. This is a great place to stay.

This is a good hotel for business travelers. The lobby is incredibly spacious. plenty of room for small parties to congregate in private. The level of service we received was stellar. The breakfast buffet was divine. We had the hibachi dinner and it was delectable. My only gripe was that the internet service paid per connecting device. Not per room. The hotel has a greta location near Nelson Mandela Square. Its close enough to walk but the hotel offers a free shuttle.

On checking out the hotel's systems were down so they charged my American Express and promised to email the itemized receipt through as soon as the system came back online. I left email details and made the journey home to London. No email was received and so I phoned them, the apologized and assured me that they would send it "now". None received. An email to the reservations team also prompted no response. Today I thought I'd call the GM to see if he could get this email to me but after three tries over a half hour period no one is answering there. Are South African hotels open on Sundays?

The arrival was not too great as we had to pull the luggages out of the car ourselves without help. There were 2 hotel staff at the door who just stood there chatting. Check in was efficient and the concierge was helpful in making reservations etc. The room had a faulty aircon which was fixed within 10 mins. It had a view of the roof top. Hairdryer cable was strangely tied to the working desk drawer. Gym was good sized with all appropriate equipment. There were no clear signs pointing the direction to the gym or pool. No staff at the gym in the entire time I was there about 830 am. Internet charges were high and so we skipped that. Good shuttle service till 10 pm to the mall. Our rates did not include breakfast despite the rather high price. I'm debating if I should give it an average or very good rating and I would have given a 3.5 if possible but really a rather average experience.