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“good service” 4 of 5 stars
Review of The Capital Hydro

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The Capital Hydro
4.0 of 5 Hotel   |   86 Grayston Drive, Hydro Park | Sandown, Sandton 2196, South Africa (Formerly Hydro Executive Apartments)   |  
Hotel amenities
Ranked #25 of 47 Hotels in Sandton
Gaborone, South-East, Botswana
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“good service”
4 of 5 stars Reviewed July 21, 2014

we were at hydro for three nights, we had a challenge with plumbing in our apartment. this was attended to and we received a complementary night on our next stay. This initiative came from management without our request. Thank you guys and we will see you in our next stay.

Room Tip: I enjoy north facing apartments as you get to enjoy good sunshine and also a night you see magnifice...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc W, General Manager at The Capital Hydro, responded to this review, July 28, 2014
Dear Mr Maje

Thank you for your review on Tripadvisor, we look forward to welcoming you back to Hydro Executive Apartments.

Kind Regards,
Daniel Matic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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30 reviews from our community

Traveler rating
    12
    8
    6
    3
    1
See reviews for
11
3
Solo
0
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Cape Town, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 18, 2014

Hydro Executive Apartments are great value for money and are conveniently located in Sandton. Convenient to check in and cleaning service is good. I will continue to use them when I require such accommodation.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc W, General Manager at The Capital Hydro, responded to this review, July 28, 2014
Dear Oscar

Thank you kindly for your review on Tripadvisor, we look forward to welcoming you back to Hydro Executive Apartments in the not too distant future.

Kind Regards
Daniel Matic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hertfordshire, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 7, 2014

We stayed here in the penthouse apartment for two weeks earlier this year. The apartment was lovely, so spacious and serviced daily by staff. The location is excellent, shops close by even walking distance. And the security of this building is also excellent, so we felt safe staying here. It is quite expensive, but it is worth paying for if you stay in the penthouse. And the taxi service (Bryan and his team) they have here is very good as well, very helpful always on hand. The only thing that lets this place down for us was very poor internet/ wi-fi service. We could not use our internet in our apartment despite numerous attempts to solve the connection issues. We had to go down to the pool area to use our iPad which was very inconvenient. Hope it is all sorted for other guests. All in all good experience.

Room Tip: We recommend penthouse apartments with magnificent views.
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc W, General Manager at The Capital Hydro, responded to this review, July 28, 2014
Dear Ezm

Thank you kindly for your positive review on Tripadvisor. I apologize for the inconvenience caused with regard to the Internet connectivity issue, we have since resolved this problem. We hope to welcome you back in the not too distant future.

Kind Regards
Daniel Matic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed July 6, 2014

My family and I stayed in a 2 bedroom apartment that was well maintained ,serviced daily (yes your washing is included free of charge and dishes done ) and in an immaculate condition. The decor was modern apartment included2 showers and a bathtub in the ensuite. Hydro apartment are located in Sandton with plenty of options for food and shopping. Parking is inclusive. Staff were helpful - the only negative would be other guests who are very LOUD sometime and the road below the apartment Graystone Drive is rather busy.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc W, General Manager at The Capital Hydro, responded to this review, July 28, 2014
Dear Rashika

Thank you kindly for your review on Tripadvisor, we are glad you enjoyed your stay with us. We hope to welcome you back to Hydro Executive Apartments soon.

Kind Regards
Daniel Matic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 3, 2014

Great location, excellent standard of furnishings and very responsive staff. Jay from the front desk was brilliant. Enjoyed the small touches like free snacks in the room. Great range of appliances and my apartment had a personal elevator.

Room Tip: A free shuttle service is provided which can take you to the Gautrain Station or Sandton City Shoppi...
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunshine Coast
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed May 25, 2014

Very poor service...no one to help 3 women & a 4 year old travelling from Australia with luggage. Only 1 lift worked, so had to load up luggage in lift, & humans take the stairs! I think there are about 14 floors, with permanent residents, so a pretty hopeless situation.
Upon leaving, Daughter accompanied luggage, got out at basement, door slammed & she couldn't get back in....luggage on other side of the door. No one knew where we were parked, so couldn't find her as we had to take the stairs from the 5 th floor, & many staff just hanging around the garage weren't prepared to help or go look. Not impressed!
Apartment was pleasantly decorated, with all mods & cons, however no washing powder provided, very small bedrooms, 2 nd bedroom very dark & unappealing, & construction across the road so noisy we were all woken up at 7am. Horrible noise went on all day.

Had stayed at sister hotel/apartment previously & left phone charger & adaptor...manager said he would have it sent over, but didn't happen, had to leave it, as flying out that morning.

Wouldn't stay at the Hydro again, too many floors & hopelessly inadequate elevator & personnel service.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond London
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 14, 2014

It was my 2nd stay in 3 months, apartments very clean & tidy staff very professions & helpful area is very quiet great for some us who get away from hustle & bustle of London. Great place 5* will be back

Room Tip: If you can afford choose rooms with Pvt lift they make stay even more personal!
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Capital Hydro

Address: 86 Grayston Drive, Hydro Park | Sandown, Sandton 2196, South Africa (Formerly Hydro Executive Apartments)
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Sandton
#22 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Capital Hydro 4*
Number of rooms: 54
Official Description (provided by the hotel):
Stay where you're right on the money. Stay where you count. All 56 apartments are spacious and stylishly decorated with impressive attention to detail - and guests also enjoy the use of a pool and barbeque area and a gym. The Capital Hydro is hip, happening and hassle free. It's the perfect four-star rated choice - smart, fully furnished simplicity. For overnight or long-term stays; for single guests, families or groups, all our guests at The Capital Hydro enjoy complimentary parking, complimentary laundry, complimentary scheduled transfers to Sandton and complimentary Wi-Fi access throughout their stay. If you want to be in the hub of where it's happening, then staying at The Capital Hydro is spot on. ... more   less 
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Also Known As:
The Capital Hydro Sandton, Greater Johannesburg

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