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“Amazing Stay” 5 of 5 stars
Review of The Capital 20 West

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The Capital 20 West
5.0 of 5 Condominium   |   20 West Road South | Morningside, Sandton 2196, South Africa (Formerly 20 West Executive Apartments & Hotel)   |  
Hotel amenities
Bengaluru (Bangalore), India
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Amazing Stay”
5 of 5 stars Reviewed January 1, 2013

I came to business trip to Jo'Berg and my company booked 20 West Apts, for me. I really loved the ambiance of the apartments and the kindness of their service. Rooms were pretty clean when i checked in. I am also impressed by the daily cleanliness. Staff working there were very co-operative. Next Time if i visit, i am damn sure, will stay at the same place.

To the management i have to say, Keep up the great work

regards
Senthil

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcWachsberger, General Manager at The Capital 20 West, responded to this review, January 4, 2013
Thank you very much for your positive feedback. I hope that the 20 West team will have the opportunity to welcome you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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80 reviews from our community

Traveler rating
    27
    29
    11
    9
    4
See reviews for
13
9
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35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
München
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 13, 2012

The room was clean and comfortable, with a wide-screen TV, great shower and a safe - but we expected a bit more for the price. Although the staff did everything we expected, the atmosphere seemed a little cold in comparison to the welcome we had received at many guest houses and backpackers in South Africa.

The location is good if you want to visit Sandton (R60 one-way) but there is nothing within walking distance of the hotel and the only other food options are the hotel restaurant or a take away delivered to your room.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcWachsberger, General Manager at The Capital 20 West, responded to this review, December 18, 2012
Thank you very much for your positive feedback. We hope to welcome you back to 20 West in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Top Contributor
246 reviews 246 reviews
50 hotel reviews
Reviews in 43 cities Reviews in 43 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed December 11, 2012

This place is a good alternative to the regular hotels you can find in johannesburg . All be it this place gives you nice service for the price they charge , laundry service 3 times per week , your room is taken care every day , pool gym and free parking are included in the price as dstv but not all channels are availeble wich is a real shame also the tv ( flatscreen from sony ) is realy small. Room cleaning service is far from good as many stains remain after they have cleaned the rooms , toilet paper as tissue s not being replaced once used or emptyd. Rooms atleast the one i had , very basic with a very cheap modern deco . As a business man i would apreciate a second phone in the bathroom or atleast a cordless phone in the room. Hotel has one restaurant i have not tryed as usually it is empty beside the od or teo people eating there. This hotel becomes a real mess whenever a storm passes over Johannesburg . All be it i am sure i will be back as this place is realy well located but has it's flaws wich i hope will be corected before my next visit but do not forget hotel management you are not the only ones providing such service in this area of jozy take even better care of your guests and you will be even more apreciated. By the way sleep quality in this hotel is usually affected by loud neighbours and or very bad sound reduction as any time my neighbour was taking a shower i could hear that.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcWachsberger, General Manager at The Capital 20 West, responded to this review, December 13, 2012
Thank you very much for taking the time to give us your constructive feedback. Your feedback will be presented to our heads or departments so that they can review your comments with their staff in order to improve on our weaknesses. I hope that we can welcome you back to 20 West in the not too distant future.
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Harare, Zimbabwe
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 18, 2012

The rooms were very clean and very neat and the had all the comforts we needed. The area is very safe and the staff at the boom are helpful and recognise guests making entrance and exit quick and easy. The staff are excellent and very willing to help with anything you ask, room service is quick and they really make your stay enjoyable! I was impressed and will be sure to return!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcWachsberger, General Manager at The Capital 20 West, responded to this review, November 19, 2012
Thank you very much for taking the time to post your positive feedback. We look forward to welcoming you back to 20 West.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zambia
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 9, 2012 via mobile

Ideal for families. Travelled with the. Whole family and didnt want to stay in a hotel because it is too restrictive. Found all the creature comforts of home and much much more. On some days the kids refused to go out, they just wanted to stay "home."

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcWachsberger, Manager at The Capital 20 West, responded to this review, November 12, 2012
Thank you very much for taking the time to give us your positive feedback. We hope to welcome you and your family back to 20 West in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2012

As a first-time visitor to Johannesburg, I had no idea what to expect, yet found myself pleasantly surprised with my accommodation at 20 West. Having heard horror stories regarding the crime in Johannesburg, I admittedly arrived a little paranoid. Let me just tell you my mind was put at ease the moment I walked into the luxurious 20 West Executive Apartments. I have to acknowledge a complaint I read about the security recently – I have to disagree – it was top notch. I signed in at the front desk (after walking past some burly security men) and they immediately asked for my ID which they scanned. The underground parking also seems incredibly secure and there are security guards everywhere; just standing by in case anyone needs help. Anyway, enough about the security; my apartment was gorgeous, and I have to admit I spent more time in the heated swimming pool than I did exploring Sandton. Sandton City and Nelson Mandela Square are also incredibly close and I had a fantastic time browsing the shops. All in all; 20 West treated me like royalty and I’ll definitely be staying there next time I’m in Johannesburg

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcWachsberger, General Manager at The Capital 20 West, responded to this review, November 15, 2012
Staff and management always appreciate positive feedback - thank you. We hope to welcome you back to 20 West in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 20, 2012

I stayed here for 2 months in a one bed apartment, and it was a typical Sandton enclave, a bit soul-less, but modern and functional.
I stayed in a few places around the area (serviced apartments) prior to getting in here, and this was by far the best & in such a convenient location just off Rivonia. Well run, clean very modern and contemporary apartments. I was happy enough to get 'home' every night. The services & staff are what make it special. Clothes washed, ironed and folded every Mon/Wed/Friday and the place cleaned EVERY day (Sunday I would have rather been left alone). Every day you leave the washing up, bed and bathroom (and washing) and you come back - its all done. Good quality staff too....
I did see the bedrooms (just like a hotel, not an apartment) and most face the corridors (which are external) and as a result the windows are open to the public, and must be shuttered making them very 'pokey'.
Go to 20 West for the apartments, go to a proper hotel for a hotel room...

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcWachsberger, General Manager at The Capital 20 West, responded to this review, October 23, 2012
Thank you very much for your positive feedback. We are so pleased that you enjoyed our apartments and facilities and hope to welcome you back to 20 West in the not too distant future. We do believe that our Standard Hotel Rooms are currently the the best value for money in Sandton @ R895.00 per night for single or double occupancy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Capital 20 West

Address: 20 West Road South | Morningside, Sandton 2196, South Africa (Formerly 20 West Executive Apartments & Hotel)
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 18 Specialty Lodging in Sandton
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Capital 20 West 5*
Number of rooms: 130
Official Description (provided by the hotel):
Stay contemporary. Stay where you count. The superbly central location of The Capital 20 West makes it the superior choice of business professionals. Smart money knows where to stay - and with 139 rooms a choice of either 1 or 2 bedroom apartments or standard rooms, we have ample accommodation for overnight or longer-term stays. All our guests enjoy complimentary parking, complimentary laundry, complimentary scheduled transfers to Sandton and complimentary Wi-Fi access throughout their stay. A state-of-the-art conference centre makes The Capital 20 West the choice of companies who know how to make money count. Our main conference room can accommodate 200 delegates, plus we have 3 breakaway/meeting rooms, 4 boardrooms and 1 executive dining room/boardroom, all with natural light and equipped with the latest technology. ... more   less 
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Also Known As:
20 West Executive Apartments And Hotel
20 West Executive Apartments Hotel Sandton
The Capital 20 West Sandton, Greater Johannesburg

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