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“Extremely Poor Service Hotel” 1 of 5 stars
Review of The Capital Moloko

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The Capital Moloko
5.0 of 5 Hotel   |   160 Helen Road | Strathavon, Sandton 2031, South Africa (Formerly Moloko Executive Apartments and Hotel)   |  
Hotel amenities
Ranked #23 of 48 Hotels in Sandton
Polokwane
1 review
1 helpful vote 1 helpful vote
“Extremely Poor Service Hotel”
1 of 5 stars Reviewed December 6, 2012

It was very poor service. The menu which we had paid for is not what we got. We are vegetarians and ended up getting a plate of R20 worth of chips for R800 because the chef had gone home! The rest of the food they gave us we couldnt eat, we hadnt asked for that. I dont recommend this hotel to anyone. Very poor service

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcWachsberger, Manager at The Capital Moloko, responded to this review, January 8, 2013
Please note that as of 1 January 2013, Moloko Hotel has been taken over by EAH Executive Apartments and Hotels. We are thrilled to be able to now offer the same great service offering that we provide at our other establishments in Sandton, namely 20 West Hotel, Hydro Executive Apartments, Esprit Executive Apartments and Villa Executive Apartments. We look forward to welcoming our guests to the new Moloko Executive Apartments and Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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44 reviews from our community

Traveler rating
    19
    11
    5
    4
    5
See reviews for
9
12
2
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Cape town
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
Reviews in 31 cities Reviews in 31 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 3, 2012

The hotel works well and the rooms are very nice. As with many corporate hotels can be a bit quiet but is very pleasant and quiet for a sandton hotel!

Room Tip: Ask for an elevated room as the Internet reception is better
See more room tips
  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcWachsberger, Manager at The Capital Moloko, responded to this review, January 8, 2013
Please note that as of 1 January 2013, Moloko Hotel has been taken over by EAH Executive Apartments and Hotels. We are thrilled to be able to now offer the same great service offering that we provide at our other establishments in Sandton, namely 20 West Hotel, Hydro Executive Apartments, Esprit Executive Apartments and Villa Executive Apartments. We look forward to welcoming our guests to the new Moloko Executive Apartments and Hotel.

Please also note that internet improvements have been a priority and have now been completed. We are high speed complimentary broadband internet that works in all rooms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 27, 2012

I am traveling through South Africa with a group on business. We're educators but enjoying the comfort provided through a grant to allow us to sleep in good accommodations while we conduct our daily business in the various provinces. This hotel in a posh section of Jo'burg seemed great -- at first. The problem is that they don't know the first thing about service or efficiency, which even mediocre hotels can provide. And the accommodations proved less than sufficient, with some of our party experiencing flooding from the shower, rooms that were not cleaned by nighttime, and the horrible experience of the front desk not knowing how to check out the group. And the Internet router is not strong enough to reach the guest rooms. I had to sit in the lobby to Skype with my wife. Certainly I cannot recommend this hotel to anyone.

  • Stayed February 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcWachsberger, Manager at The Capital Moloko, responded to this review, January 8, 2013
Please note that as of 1 January 2013, Moloko Hotel has been taken over by EAH Executive Apartments and Hotels. We are thrilled to be able to now offer the same great service offering that we provide at our other establishments in Sandton, namely 20 West Hotel, Hydro Executive Apartments, Esprit Executive Apartments and Villa Executive Apartments. We look forward to welcoming our guests to the new Moloko Executive Apartments and Hotel.

Internet is a priority to us and has already been overhauled to be of the highest standard with complimentary high speed wireless internet now working in all rooms.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
47 reviews 47 reviews
47 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 18, 2012

I've stayed at Moloko on couple of occasions; both the times for a couple of days. It's a good boutique hotel, with spacious and artfully decorated rooms. There are 2 problems with all the rooms. 1. The aircon is directed at the head of the bed, something I personally hate. 2. The shower stall though visually stunning does not have a door, so every time you shower, water spreads on bathroom floor outside the shower. The airport pickup is available from the hotel at additional cost. The hotel boasts a full-fledged spa, a small gym and a nice restaurant though the food is nothing to write about.

Room Tip: The inner facing rooms have a nice view of artificial spring and spa.
See more room tips
  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcWachsberger, Manager at The Capital Moloko, responded to this review, January 8, 2013
Please note that as of 1 January 2013, Moloko Hotel has been taken over by EAH Executive Apartments and Hotels. We are thrilled to be able to now offer the same great service offering that we provide at our other establishments in Sandton, namely 20 West Hotel, Hydro Executive Apartments, Esprit Executive Apartments and Villa Executive Apartments. We look forward to welcoming our guests to the new Moloko Executive Apartments and Hotel.

The restaurant food and service has been overhauled under our new management and we now provide food service at 5 star standards. Please however note that room service is now closed from midnight until 6am.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 3, 2011

The Moloko is a medium size boutique hotel, conveniently located in Sandton mostly used by business travelers. Amenities include a nice SPA, a small swimming pool, luscious gardens, trees, ponds and spacious parking. The building has a distinct "like new" feel and is very well maintained. The rooms are spacious,quiet, with big sliding window doors,a small terrace and are nicely appointed with good quality materials, smooth illumination, mini bar and all of the amenities and details well travelled visitors always expect of a hotel of this category. The bed in my room was impeccable and the matress felt new but very comfortable. The bathroom was spacious, extremely clean well lit and included a tub, a separate shower and toilette.Breakfast was included in the rate and it always had a variety of fresh fruits and juices on a well stocked buffet. A few cons that explain why I rated it "very good" only: the staff was friendly and courteous but it seems that they need better coordination especially when the hotel is busy. The internet service is intermittent and it is located in a residential area thus needing a car to get to nearby attractions like Mandela Square or Rosebank, but the hotel offers a complementary transportation service. Overall, I enjoyed staying at this hotel.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcWachsberger, Manager at The Capital Moloko, responded to this review, January 8, 2013
Please note that as of 1 January 2013, Moloko Hotel has been taken over by EAH Executive Apartments and Hotels. We are thrilled to be able to now offer the same great service offering that we provide at our other establishments in Sandton, namely 20 West Hotel, Hydro Executive Apartments, Esprit Executive Apartments and Villa Executive Apartments. We look forward to welcoming our guests to the new Moloko Executive Apartments and Hotel.

Our internet is a priority to us and has been overhauled to be of the highest standard.

Please note that we now offer a bed and breakfast rate as well as a room only rate.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
durban
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 17, 2011

We arrived at Strathavon on the Saturday afternoon to warm, welcoming smiles from the staff and we were checked in with minimal fuss and escorted to our rooms. My friend and I had a double room. The room was comfortable and the carpets felt very luxurious under my bare feet. The room had everything that one needed, a flat screen television with satellite tv, plug points, a business centre, wardrobes, airconditioning, an ensuite with bath and shower and a Juliet balcony that looked on to a pond & a beautiful indigenous forest garden.
To read more: http://kimssouthafrica.blogspot.com/2011/02/durban-to-johannesburg-moloko.html?spref=fb

  • Stayed February 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Top Contributor
98 reviews 98 reviews
31 hotel reviews
Reviews in 54 cities Reviews in 54 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed February 10, 2011

Rooms and large and very quiet. The hotel is kept in immaculate condition. Staff are very friendly. Breakfast is good. One serious issue we had was having two different drivers getting lost in spite of having a GPS. When waiting to be picked up 4 calls failed to get any clearer picture on where the car was. It took around 6 calls to the driver by a local to get him to our location (only about 20mins from the hotel and not a new area!)

  • Stayed January 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Capital Moloko

Address: 160 Helen Road | Strathavon, Sandton 2031, South Africa (Formerly Moloko Executive Apartments and Hotel)
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Sandton
#8 Spa Hotel in Sandton
#21 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Capital Moloko 5*
Number of rooms: 53
Official Description (provided by the hotel):
Stay serene. Stay where you count. All our guests at The Capital Moloko, enjoy complimentary parking, complimentary scheduled transfers to Sandton and complimentary Wi-Fi access. In fact, there is every modern convenience you would imagine - all with the surprise of a hidden garden of tranquillity; calm amid the noise and haste. The Capital Moloko is sublime - especially when it comes to our particularly personal service; quietly attentive; reassuringly exclusive; excellence in supreme hospitality. In fact, while The Capital Moloko is miles apart from any other experience, it's perfectly positioned close to thriving centre of Sandton - the premier 'capital' of South Africa for shopping, business and commerce. For those crucial conferences when business need smaller rooms for important matters to be discussed or the details of big deals to be thrashed out in detail, The Capital Moloko provides the ideal environment - including 3 meeting rooms (that can also used as private dining rooms), a lounge and a restaurant perfect for cocktails. It's a venue perfect for smaller, more intimate celebrations. ... more   less 
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Also Known As:
The Capital Moloko Sandton, Greater Johannesburg

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