I was at this hotel about a year ago, and all was well. But this time things have taken a turn for the worse.
Upon check in, there was no one at the reception desks. A security ran about looking for someone until eventually someone showed. I got to my room, took a shower, and started noticing the water rising due to a blocked drain. The next day I went down to reception to redeem my parking ticket, and once again, no one at the desks. Eventually a man appeared who nonchalantly handed me a ticket to use to exit the parking structure. When I got to the parking structure exit, the machine said invalid ticket. Sure enough the ticket was one month old, soon security arrived and the end result was I had to leave my car at the gate and walk back through the parking structure to get a correct ticket.
There is a speaker in the rooms ceiling which I learnt was used for fire alerts etc. but this speaker had a load buzzing white noise coming out of it all the time. I called maintenance who came and said there is nothing they can do about it, and it had also been reported a week before.
One can sense that complacency has set in, and this hotel is no longer trying to offer a good service to its clients. That, or it is being poorly managed, and the core values are not treakling down to the staff. There are cheaper hotels in Sandton that do a lot better. If not for a premium service experience, I see no reason to pay a premium for this hotel as it does not offer anything materially better than the competitors, but far worse service.
- Official Description (provided by the hotel):
- The rooms at the Radisson Blu Gautrain Hotel overlook the beautiful Sandton Skyline, the epitome of South African opulence. This stylish hotel which is located a mere 55 steps from the Sandton Gautrain Station boasts 216 rooms and suites designed in varied moods and tones, ranging from warmth, earthy African tones to bold, contemporary splashes of colour. The rooms are spacious and modern with breath taking views of the city skyline. Each of our guest rooms offer satellite television with a large selection of channels to be enjoyed on a wall mounted flat screen television. Complimentary high speed wireless internet access helps guests stay connected whilst in Johannesburg for business or leisure. The Radisson Blu Gautrain Hotel enjoys a premier location only 55 steps from the high speed Gautrain rapid rail station and has easy access to the Sandton Convention Centre, Sandton City and all the major banking offices in Johannesburg. The Hotels conference facilities offer unique meeting spaces which include elegant meeting rooms as well as executive boardrooms catering for any size event from large banquets to intimate board meetings. The latest audiovisual equipment, climate control, complimentary high speed internet access and natural lighting make these some of the most enviable conference facilities in Johannesburg. The Award Winning Central One Restaurant and Bar offers a unique dining experience with a wide variety of award winning dishes as well as weekly specials to make every stay a memorable one. ... more less
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- Also Known As:
- Radisson Blu Gautrain Hotel Sandton, Greater Johannesburg