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“Well looked after” 4 of 5 stars
Review of Radisson Blu Gautrain Hotel

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Radisson Blu Gautrain Hotel
4.0 of 5 Hotel   |   Corner of Rivonia Road & West Street, Sandton 2196, South Africa   |  
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Ranked #12 of 44 hotels in Sandton
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Well looked after”
4 of 5 stars Reviewed December 10, 2012

We arrived tired after a long journey north from the Drakensberg area. The hotel had provided precise directions as I was driving a hire car. The Tomtom I had followed the same route. Great,as this was my first time driving into Jo'burg. The hotels car park caters,on Level 6 for the return of all major suppliers of hire cars mine was Budget. This made life very easy as we just had to take a lift to Check in. I had booked a standard room, but decided to upgrade for 500ZR per room per night. Well worth it as we were at the top of the building with a fantastic view of Sandton City. You also get a few other extras.
The hotels restaurant is very good. The food well prepared,presented and served by very attentive staff. No complaints. However room service, which we had on our 3rd night, as we were packing for home was even better. No tray charge. British hotels please note!
This is a great hotel,well located and very safe. We booked all our trips through the concierge . Everything went very smoothly. It's unlikely we will return to SA but if we do Radisson Blu will be our first choice

Room Tip: Upgrade. It's worth it
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review, December 11, 2012
Many thanks for your glowing review of our hotel. Apart from the convenience of the access to the Gautrain Station, our hotel offers the added benefit of being able to rent and return hired cars to some of the major car rental companies. I was pleased to learn of your satisfaction with the hotel services and although you dont plan to travel to South Africa again, I do hope that the memory of your visit to our hotel will be a lasting one.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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363 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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London, UK
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 28, 2012

This is a nice hotel, conveniently located just across the street from the Sandton Gautrain station which goes directly to the airport in about 15-20 mins. BIG plus! The hotel is quite new with interesting and airy décor and nice rooms, although some can be a little on the small side. I got upgraded to a suite on my last visit and that was definitely a very spacious room. All rooms have nice beds and good showers too. Internet speed is pretty good all over the hotel. The pictures show a pool, but it isn't really a pool, more like a big hot tub. Ask for a room away from the busy street below as that can be a little noisy for the light sleeper.

Also ate in the restaurant a couple of times and the food was very nice and the menu varied.

My main issue with the hotel is the service at check-in. It seems very chaotic especially in the morning when a lot of people arrive from the overnight flights in Jo'burg. The other issue is that the hotel claims to be affiliated with all sorts of airline programs but despite taking my British Airways card number every time I have stayed there, nothing has ever appeared on my BA statement (contrary to other hotels I stay in in Jo'burg).

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review, November 29, 2012
Your comments during your recent stay at our hotel are greatly apprecaited and I was pleased to learn of your great experience. My sincere apologies regarding the crediting of your BA points. I have taken the liberty of sending you a message for your details so that we may rectifiy this.
We look forward to welcoming you back to our hotel in the future and hope to be of service to you.
Thank you
Bill Frohlich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 27, 2012

Firstly, its right opposite of the Gautrain station so nothing cant beat that in Sandton. Secondly, its a Radisson Blu which means its a serious property. The room was designed a business traveller in mind, everything is in a right place to make my life easier. I stayed for a week and had a smile on my face cause I knew to appreciate how well things worked here. Sure there were some minor minuses like the hefty price tags on everything but one has to realise that when checking into a large 5star chain anywhere in the world. Those promotional videos dont pay for themself i found.
If you looking for a solid working hotel with the easiest access to the airport then this is your choice. Just bring your wallet.

Room Tip: I stayed on the 4th floor facing down south-east but because its on a slope it felt like im on the t...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review, November 29, 2012
Many thanks for your wonderful review of our hotel during your recent stay. Our location to the Gautrain station is one of our unique selling points and this ties in very well with the needs of the international business traveller. Our intention is to provide and an excellent product with memorable service and it was great to read of your experience at our hotel.
We do hope we can be of service to you in the future and we look forward to welcoming you back to our hotel in the near future.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
74 reviews 74 reviews
14 hotel reviews
Reviews in 46 cities Reviews in 46 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 27, 2012

This hotel is a wonderful place to stay, straight across the road from the Gautrain Station.
Plenty of places to eat behind the station in Mandela Square.
When we checked in they offered us a late checkout if we needed it, as they knew the flight back to Sydney had a 1800 Departure.
The rooms are very well appointed
We found Sandton a very safe place to stay in.
We walked back from Mandela Square after having Dinner which was about 10.30pm, even though the hotel driver said he would come and collect us.

We would stay here again, next time in Jo'Berg

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review, November 29, 2012
I was delighted to read your excellent comments of our hotel during your recent stay with us and I thank you for taking the time to record your great experience. Our team is fully empowered to ensure guest satisfaction and I was pleased to see this in action by granting the late departure request. Our intention is to provide a memorable experience for all of our guests and it was great to see this in action.
We look forward to welcoming you back to our hotel in the near future.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 22, 2012

Would I recommend it !? Yes, but service is what makes the experience uneven.
Stayed there 3 times during the month so had the chance to test 3 rooms. Rooms are of good quality, well equipped and spacious enough.
Bathroom is great, enough space within cupboards, safe deposit box welcomes a 15'' laptop, and desk is well equipped, including high speed internet plug, well thought.
Bed is comfortable and bed linens of good quality.

Sleep quality : windows could be a bit more noise canceling, especially if your room is traffic facing. Further, ventilation produces noise even when turned off.

Smell: try not to have a room on 4th floor just above restaurant as kitchen smell will come to your room.

Service : some people from reception to restaurant are just great. An here a special mention to Lucky, who greats you with such a smile and takes care of you with warmth that all your worries disappear instantly.

Where service can improve is especially at reception. Courteous and helpful staff should teach others who are clearly stressed out how to keep calm and client focused.
It is never great when your call is welcomed by a sigh or when checking in they let you know that the hotel is overbooked and the first proposal is to send you to the next door hotel for one night...

Food:
Restaurant is of very good quality and execution.

Cleanliness : uneven in the room. Finding some hair that clearly does not belonged to me is not to my taste...

General atmosphere : light, modern, spacious, centrally located and so close to Gautrain.

All in : just a bit better would make it excellent.

Room Tip: Avoid room above restaurant, prefer room not facing traffic.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review, November 26, 2012
Thank you for your recent review of our hotel during your recent stays. Your feedback is greatly appreciated, so that we may improve in the areas that you have mentioned. My sincere apologies for the areas of service that were not acceptable and it is our intention to correct these, so that we can improve upon them.
I was pleased note that overall your stays were generally good and with a few enhancements we hope to provide a seamless and wonderful experience in the future.
Thank you
Bill Frohlich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolston, Warwickshire, UK
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 20, 2012

This is what we would call a business hotel up to the usual standards of the brand. We booked as they give you an 18.00 checkout (when available) which suited our flight time back to the UK. Sandton is a safe suburb of Jo'Berg with nice restaurants in the square which is just a few minutes walk from the hotel. Another great feature of the location is its opposite the Gautrain which has direct links with the airport . Only down side was that decided that through the night was an ideal time to renovate rooms, which did keep us awake and force us to call down to reception on several occasions.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review, November 21, 2012
Many thanks for your positive review of our hotel and I am delighted to learn that our standards have met your expectations of the Radisson Blu Brand. Our location to the Gautrain station in Sandton is one of our unique selling points and is a location advantage that all of our guests appreciate. My sincere apologies for the noise factor that you encountered and cognisance has been taken of this for future reference.
We look forward to welcoming you back to uor hotel in the near future.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed November 14, 2012

Apart from the hotel location being close to the Gautrain station this hotel has not much else appealing. We booked a junior suite and found it very small ! There was barely space to have two suitcases open and only one luggage rack provided. The furnishings are very sharp and not very cosy. The tv cannot be viewed from the bed. The bathroom has everything but all crammed into about five m2, literally. We ate out once downstairs and were charged exorbitant prices for very simple dishes that we felt did not deserve the price tag. The parking access is controlled by a separate company and as there are no apparent 'arrangements' between the parking company and the hotel this makes staying at the hotel a little less streamlined and frustrating. We found the staff quite unfriendly and on the whole we would not stay at the hotel again !

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review, November 19, 2012
Thank you for your review of our hotel during your October 2012 stay. Please accept my sincere apologies for the areas where we have let you down. All of your points mentioned are taken in a positive light and will be acted upon. It is our intention to provide all of our guests with an enjoyable and seamless experience and in this instance we did not provide our high standards of service we have become known for. I do hope that we would be given another opportunity to rectify the areas where we have let you down and will be contacting you seperately regarding this.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Radisson Blu Gautrain Hotel

Address: Corner of Rivonia Road & West Street, Sandton 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Sandton
#9 Business Hotel in Sandton
#10 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Gautrain Hotel 4*
Official Description (provided by the hotel):
The rooms at the Radisson Blu Gautrain Hotel overlook the beautiful Sandton Skyline, the epitome of South African opulence. This stylish hotel which is located a mere 55 steps from the Sandton Gautrain Station boasts 216 rooms and suites designed in varied moods and tones, ranging from warmth, earthy African tones to bold, contemporary splashes of colour. The rooms are spacious and modern with breath taking views of the city skyline. Each of our guest rooms offer satellite television with a large selection of channels to be enjoyed on a wall mounted flat screen television. Complimentary high speed wireless internet access helps guests stay connected whilst in Johannesburg for business or leisure. The Radisson Blu Gautrain Hotel enjoys a premier location only 55 steps from the high speed Gautrain rapid rail station and has easy access to the Sandton Convention Centre, Sandton City and all the major banking offices in Johannesburg. The Hotels conference facilities offer unique meeting spaces which include elegant meeting rooms as well as executive boardrooms catering for any size event from large banquets to intimate board meetings. The latest audiovisual equipment, climate control, complimentary high speed internet access and natural lighting make these some of the most enviable conference facilities in Johannesburg. The Award Winning Central One Restaurant and Bar offers a unique dining experience with a wide variety of award winning dishes as well as weekly specials to make every stay a memorable one. ... more   less 
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Also Known As:
Radisson Blu Gautrain Hotel Sandton, Greater Johannesburg

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