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Radisson Blu Gautrain Hotel: Traveler Reviews

4.0 of 5
Corner of Rivonia Road & West Street, Sandton 2196, South Africa
Hotel amenities
Radisson Blu Gautrain Hotel
Ranked #13 of 43 hotels in Sandton
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151 reviews from our community

    Trip type
Traveler rating
    60
    61
    15
    6
    9
Date Rating
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Well looked after”
4 of 5 stars Reviewed December 10, 2012

We arrived tired after a long journey north from the Drakensberg area. The hotel had provided precise directions as I was driving a hire car. The Tomtom I had followed the same route. Great,as this was my first time driving into Jo'burg. The hotels car park caters,on Level 6 for the return of all major suppliers of hire cars mine was Budget. This made life very easy as we just had to take a lift to Check in. I had booked a standard room, but decided to upgrade for 500ZR per room per night. Well worth it as we were at the top of the building with a fantastic view of Sandton City. You also get a few other extras.
The hotels restaurant is very good. The food well prepared,presented and served by very attentive staff. No complaints. However room service, which we had on our 3rd night, as we were packing for home was even better. No tray charge. British hotels please note!
This is a great hotel,well located and very safe. We booked all our trips through the concierge . Everything went very smoothly. It's unlikely we will return to SA but if we do Radisson Blu will be our first choice

Room Tip: Upgrade. It's worth it
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Adrian M about Radisson Blu Gautrain Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review
December 11, 2012
Many thanks for your glowing review of our hotel. Apart from the convenience of the access to the Gautrain Station, our hotel offers the added benefit of being able to rent and return hired cars to some of the major car rental companies. I was pleased to learn of your satisfaction with the hotel services and although you dont plan to travel to South Africa again, I do hope that the memory of your visit to our hotel will be a lasting one.
Thank you
Bill Frohlich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Very nice hotel allround”
4 of 5 stars Reviewed November 28, 2012

This is a nice hotel, conveniently located just across the street from the Sandton Gautrain station which goes directly to the airport in about 15-20 mins. BIG plus! The hotel is quite new with interesting and airy décor and nice rooms, although some can be a little on the small side. I got upgraded to a suite on my last visit and that was definitely a very spacious room. All rooms have nice beds and good showers too. Internet speed is pretty good all over the hotel. The pictures show a pool, but it isn't really a pool, more like a big hot tub. Ask for a room away from the busy street below as that can be a little noisy for the light sleeper.

Also ate in the restaurant a couple of times and the food was very nice and the menu varied.

My main issue with the hotel is the service at check-in. It seems very chaotic especially in the morning when a lot of people arrive from the overnight flights in Jo'burg. The other issue is that the hotel claims to be affiliated with all sorts of airline programs but despite taking my British Airways card number every time I have stayed there, nothing has ever appeared on my BA statement (contrary to other hotels I stay in in Jo'burg).

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jpi74 about Radisson Blu Gautrain Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review
November 29, 2012
Your comments during your recent stay at our hotel are greatly apprecaited and I was pleased to learn of your great experience. My sincere apologies regarding the crediting of your BA points. I have taken the liberty of sending you a message for your details so that we may rectifiy this.
We look forward to welcoming you back to our hotel in the future and hope to be of service to you.
Thank you
Bill Frohlich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Most convenient business hotel in Johannesburg”
5 of 5 stars Reviewed November 27, 2012

Firstly, its right opposite of the Gautrain station so nothing cant beat that in Sandton. Secondly, its a Radisson Blu which means its a serious property. The room was designed a business traveller in mind, everything is in a right place to make my life easier. I stayed for a week and had a smile on my face cause I knew to appreciate how well things worked here. Sure there were some minor minuses like the hefty price tags on everything but one has to realise that when checking into a large 5star chain anywhere in the world. Those promotional videos dont pay for themself i found.
If you looking for a solid working hotel with the easiest access to the airport then this is your choice. Just bring your wallet.

Room Tip: I stayed on the 4th floor facing down south-east but because its on a slope it felt like im on the t...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask mct358 about Radisson Blu Gautrain Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review
November 29, 2012
Many thanks for your wonderful review of our hotel during your recent stay. Our location to the Gautrain station is one of our unique selling points and this ties in very well with the needs of the international business traveller. Our intention is to provide and an excellent product with memorable service and it was great to read of your experience at our hotel.
We do hope we can be of service to you in the future and we look forward to welcoming you back to our hotel in the near future.
Thank you
Bill Frohlich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
“Great Place to stay before or after a camping safari”
4 of 5 stars Reviewed November 27, 2012

This hotel is a wonderful place to stay, straight across the road from the Gautrain Station.
Plenty of places to eat behind the station in Mandela Square.
When we checked in they offered us a late checkout if we needed it, as they knew the flight back to Sydney had a 1800 Departure.
The rooms are very well appointed
We found Sandton a very safe place to stay in.
We walked back from Mandela Square after having Dinner which was about 10.30pm, even though the hotel driver said he would come and collect us.

We would stay here again, next time in Jo'Berg

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask woody666 about Radisson Blu Gautrain Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review
November 29, 2012
I was delighted to read your excellent comments of our hotel during your recent stay with us and I thank you for taking the time to record your great experience. Our team is fully empowered to ensure guest satisfaction and I was pleased to see this in action by granting the late departure request. Our intention is to provide a memorable experience for all of our guests and it was great to see this in action.
We look forward to welcoming you back to our hotel in the near future.
Thank you
Bill Frohlich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
“Good without the Waow !”
4 of 5 stars Reviewed November 22, 2012

Would I recommend it !? Yes, but service is what makes the experience uneven.
Stayed there 3 times during the month so had the chance to test 3 rooms. Rooms are of good quality, well equipped and spacious enough.
Bathroom is great, enough space within cupboards, safe deposit box welcomes a 15'' laptop, and desk is well equipped, including high speed internet plug, well thought.
Bed is comfortable and bed linens of good quality.

Sleep quality : windows could be a bit more noise canceling, especially if your room is traffic facing. Further, ventilation produces noise even when turned off.

Smell: try not to have a room on 4th floor just above restaurant as kitchen smell will come to your room.

Service : some people from reception to restaurant are just great. An here a special mention to Lucky, who greats you with such a smile and takes care of you with warmth that all your worries disappear instantly.

Where service can improve is especially at reception. Courteous and helpful staff should teach others who are clearly stressed out how to keep calm and client focused.
It is never great when your call is welcomed by a sigh or when checking in they let you know that the hotel is overbooked and the first proposal is to send you to the next door hotel for one night...

Food:
Restaurant is of very good quality and execution.

Cleanliness : uneven in the room. Finding some hair that clearly does not belonged to me is not to my taste...

General atmosphere : light, modern, spacious, centrally located and so close to Gautrain.

All in : just a bit better would make it excellent.

Room Tip: Avoid room above restaurant, prefer room not facing traffic.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by P H for Sandton
Ask P H about Radisson Blu Gautrain Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review
November 26, 2012
Thank you for your recent review of our hotel during your recent stays. Your feedback is greatly appreciated, so that we may improve in the areas that you have mentioned. My sincere apologies for the areas of service that were not acceptable and it is our intention to correct these, so that we can improve upon them.
I was pleased note that overall your stays were generally good and with a few enhancements we hope to provide a seamless and wonderful experience in the future.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Gautrain Hotel

Also Known As:
Radisson Blu Gautrain Hotel Sandton, Greater Johannesburg
Address: Corner of Rivonia Road & West Street, Sandton 2196, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotels in Sandton
#10 Luxury Hotels in Sandton
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Overlook the city skyline from these hotel rooms in Sandton.The epitome of South African opulence, this stylish Sandton hotel boasts 216 rooms and suites designed in varied moods and tones, ranging from warm, earthy African tones to bold, contemporary splashes of colour. Guests staying in these, elegant hotel rooms in Sandton enjoy spacious, modern settings with lovely views of the city skyline. Slide into crisp, white sheets under a cosy comforter and enjoy satellite channels on a wall-mounted, flat-screen television. Free high-speed, wireless Internet access helps guests stay connected while relaxing in these comfortable hotel rooms and suites.The Radisson Blu Gautrain Hotel enjoys a premier location across from the Sandton Convention Centre. Located opposite the Gautrain rapid-rail station and premium shopping areas, the hotel is an ideal spot for meeting rooms in Johannesburg. The hotel's conference facility in the heart of Sandton boasts a spacious room that can be divided into three custom conference rooms. This unique meeting space also includes four elegant meeting rooms and an executive boardroom. From a large conference to an intimate gathering, the well-trained Meeting & Events staff works with guests to help make every event a success. The latest audiovisual equipment, individual climate control, Free high-speed Internet access for meeting delegates and beautiful natural light make these some of the most enviable conference facilities in Johannesburg. ... more   less 
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