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“Not Great” 1 of 5 stars
Review of Radisson Blu Gautrain Hotel

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Radisson Blu Gautrain Hotel
4.0 of 5 Hotel   |   Corner of Rivonia Road & West Street, Sandton 2196, South Africa   |  
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Ranked #12 of 44 hotels in Sandton
Cape Town Central, South Africa
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“Not Great”
1 of 5 stars Reviewed November 14, 2012

Apart from the hotel location being close to the Gautrain station this hotel has not much else appealing. We booked a junior suite and found it very small ! There was barely space to have two suitcases open and only one luggage rack provided. The furnishings are very sharp and not very cosy. The tv cannot be viewed from the bed. The bathroom has everything but all crammed into about five m2, literally. We ate out once downstairs and were charged exorbitant prices for very simple dishes that we felt did not deserve the price tag. The parking access is controlled by a separate company and as there are no apparent 'arrangements' between the parking company and the hotel this makes staying at the hotel a little less streamlined and frustrating. We found the staff quite unfriendly and on the whole we would not stay at the hotel again !

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review, November 19, 2012
Thank you for your review of our hotel during your October 2012 stay. Please accept my sincere apologies for the areas where we have let you down. All of your points mentioned are taken in a positive light and will be acted upon. It is our intention to provide all of our guests with an enjoyable and seamless experience and in this instance we did not provide our high standards of service we have become known for. I do hope that we would be given another opportunity to rectify the areas where we have let you down and will be contacting you seperately regarding this.
Thank you
Bill Frohlich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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351 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Minnesota
Senior Contributor
46 reviews 46 reviews
38 hotel reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 11, 2012

I only stayed here for one night, but I enjoyed my time at this hotel. The room was very clean and a good size. The sheets were high quality and the bed comfortable. The bathroom was large and modern with a tub and shower. There is free wifi. I ate at the bar and enjoyed my meal. It's only a five minute walk to Nelson Mandela Square. I am not sure I would walk by myself at night, but I felt safe during the day. It cost me 450 Rand for a taxi from the airport, but the train is right across the street if you prefer. The pool area was a little small, but it looked nice. The staff was very helpful. I would not hesitate to stay here again.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review, November 13, 2012
Many Thanks for your very positive review of our hotel. Our location and proximity to The Gautrain Station as well as Nelson Mandela Square and Sandton City, are unique selling points, which all of our guests find convenient and helpful. It was gratifying to learn of your wonderful experience with our team and your kind words will be passed on to them.
We look forward to many more repeat stays in our hotel when next you are in Johannesburg.
Thank you
Bill Frohlich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baabdat, Lebanon
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 9, 2012

it is the one hotel where you are made to feel as if you never quit home, the staff have an incredible memory they remembered me even one year after, with all my likes and dislikes, from the concierge on the bottom floor up to the reception i was like i am home, it even gets better when you need your privacy it is like you're anonymous and left to be.

i have never been to as rich of a breakfast in any hotel, the variety keeps you around the buffet wondering what to have more. even if you're diabetic you will find something.

the lobby is continuously entertained with a smooth music that soothes the soul, and at night you get to enjoy the lovely tunes of a classic Piano, that spreads it's notes off to the dining area.

big rooms, with all what you need in amenities, even a coffee machine...

you must ask for their signature chocolate short bread, that are incredibly delicious.

Room Tip: opt for room facing Rivonia Road (pool and sandton city) business class rooms are great.
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review, November 12, 2012
Many thanks for your glowing compliments and review of our hotel during your recent stay. We are extremely proud of our team who have adopted "Yes I Can" principles with all our guests. I was so pleased to learn of your great experience and that you found yor stay to be memorable. I will be passing on your kind comments to our team. Our Super Breakfast is a signature that we have become renowned for and all of our guests do enjoy the sumptuous spread.
We look forward to being of service to you in ther future and hope to see you soon in our hotel.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Elizabeth, South Africa
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 6, 2012

A very good hotel, well located for doing business in the Jo'burg area. Across the road from the Gautrain station and a few minutes walk from Nelson Mandela Sq. Getting to and from the airport on the Gautrain is a breeze.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review, November 7, 2012
Many thanks for your very positive review of our hotel during your recent stay. I was pleased to learn that all aspects of your stay were satisfactory and that you found our hotel convenient and the access to the Gautrain station easy.
We look forward to welcoming you back to uor hotel in the near future.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bracknell, United Kingdom
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 5, 2012

The Hotel is located right next to the Gautrain with excellent connections to the business districts, complimentary breakfast and Wifi is a massive plus for any business traveller to this town. Rooms are very modern with in room nespresso machine, excellent shower and comfy bed.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review, November 7, 2012
Thank you for your excellent review of our hotel during your recent stay. The conveneince of the Gautrain to Sandton is excellent for all of our guests and it was pleasing to note that you found this to be convenient. Our access to WIFI is a unique selling point and is extremely convenient for the business traveller.
We do hope that we can be of service to you in the future and look forward to welcoming you back to uo hotel in the future.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris (France)
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 1, 2012

Very nice staff, very helpful. Good value (breakfast was included in the price). I wished the rooms were better insulated from noisy neighbours, but other than that, this is a very good hotel. The number one advantage is that you just have to cross the street from the Gautrain station when you arrive from /go to OR Tambo Airport, so that you do not need to take a taxi.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review, November 7, 2012
Grateful thanks for your very positive review of our hotel. The advantage that our hotel does have in Sandton is the location to the Gautrain Station, which most of our guersts make use to O R Tambo international Airport. My sincere apologies that you experienced some noise from our neighbours during their construction. Thank you so much for the wonderful comments regarding our team and the service provided to you.
We hope to be of service to you in your future stays in Sandton.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 28, 2012

This hotel is perfect for any business person who is visiting Johannesburg. Ideally positioned in the business district of Sandton and a 20 min ride on the Gautrain link from the airport.
Mandela square is 5 mins walk from the hotel with a variety of shops and restaurants to choose from.

Room Tip: Try and get a room facing Katherine street as there is building works on the opposite end and this c...
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, Manager at Radisson Blu Gautrain Hotel, responded to this review, November 15, 2013
Good Day,

Firstly we would like to thank you for staying at the Radisson Blu Gautrain Hotel when you visited Johannesburg.

We would like to apologies for the delay in response to your Trip Advisor review, we have just recently changed team and we have new management as well as hotel practices in place.

When you visit Johannesburg again please use the Radisson Blu Gautrain Hotel as your hotel of choice and come and experience what "Yes I Can" service is really about.

We hope to welcome you back very soon.

Mark Wernich
General Manager
Radisson Blu Gautrain Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Radisson Blu Gautrain Hotel

Address: Corner of Rivonia Road & West Street, Sandton 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Sandton
#9 Business Hotel in Sandton
#10 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Gautrain Hotel 4*
Official Description (provided by the hotel):
The rooms at the Radisson Blu Gautrain Hotel overlook the beautiful Sandton Skyline, the epitome of South African opulence. This stylish hotel which is located a mere 55 steps from the Sandton Gautrain Station boasts 216 rooms and suites designed in varied moods and tones, ranging from warmth, earthy African tones to bold, contemporary splashes of colour. The rooms are spacious and modern with breath taking views of the city skyline. Each of our guest rooms offer satellite television with a large selection of channels to be enjoyed on a wall mounted flat screen television. Complimentary high speed wireless internet access helps guests stay connected whilst in Johannesburg for business or leisure. The Radisson Blu Gautrain Hotel enjoys a premier location only 55 steps from the high speed Gautrain rapid rail station and has easy access to the Sandton Convention Centre, Sandton City and all the major banking offices in Johannesburg. The Hotels conference facilities offer unique meeting spaces which include elegant meeting rooms as well as executive boardrooms catering for any size event from large banquets to intimate board meetings. The latest audiovisual equipment, climate control, complimentary high speed internet access and natural lighting make these some of the most enviable conference facilities in Johannesburg. The Award Winning Central One Restaurant and Bar offers a unique dining experience with a wide variety of award winning dishes as well as weekly specials to make every stay a memorable one. ... more   less 
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Also Known As:
Radisson Blu Gautrain Hotel Sandton, Greater Johannesburg

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