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“Top Hotel in excellent Location” 5 of 5 stars
Review of Radisson Blu Gautrain Hotel

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Radisson Blu Gautrain Hotel
4.0 of 5 Hotel   |   Corner of Rivonia Road & West Street, Sandton 2196, South Africa   |  
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Ranked #12 of 48 Hotels in Sandton
switzerland
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Top Hotel in excellent Location”
5 of 5 stars Reviewed August 25, 2012

Very nice modern hotel in the centre of Sandton and right next to the Gautrain station. Has got a very nice restaurant, if you don't feel like going out for dinner. Nice bar. Drinks are a bit over-priced though.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, General Manager at Radisson Blu Gautrain Hotel, responded to this review, November 15, 2013
Good Day,

Firstly we would like to thank you for staying at the Radisson Blu Gautrain Hotel when you visited Johannesburg.

We would like to apologies for the delay in response to your Trip Advisor review, we have just recently changed team and we have new management as well as hotel practices in place.

When you visit Johannesburg again please use the Radisson Blu Gautrain Hotel as your hotel of choice and come and experience what "Yes I Can" service is really about.

We hope to welcome you back very soon.

Mark Wernich
General Manager
Radisson Blu Gautrain Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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574 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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English first
Sydney, Australia
Top Contributor
142 reviews 142 reviews
42 hotel reviews
Reviews in 59 cities Reviews in 59 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed August 22, 2012

Across the road from Gautrain station which links to the airport and less than 5 minute walk to Nelson Mandela Square, shops and restaurants. Receptionist was exceptional. All staff extremely friendly. Food in the dining room was delicious and extremely well presented. The rooms are very nice with a great bathroom. This hotel has everything you need in a great location. Just one minor thing, if you need coffee or another drink nobody seems to notice so you have to attract a waiter's attention. This did not in any way detract from my stay. Concierge is also very helpful and obliging.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, General Manager at Radisson Blu Gautrain Hotel, responded to this review, November 15, 2013
Good Day,

Firstly we would like to thank you for staying at the Radisson Blu Gautrain Hotel when you visited Johannesburg.

We would like to apologies for the delay in response to your Trip Advisor review, we have just recently changed team and we have new management as well as hotel practices in place.

When you visit Johannesburg again please use the Radisson Blu Gautrain Hotel as your hotel of choice and come and experience what "Yes I Can" service is really about.

We hope to welcome you back very soon.

Mark Wernich
General Manager
Radisson Blu Gautrain Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
51 reviews 51 reviews
33 hotel reviews
Reviews in 37 cities Reviews in 37 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed August 16, 2012

To clarify, this is a 5 star hotel with all the bells and whistles - you pay the price so expect the standard of service. Lovely views, well appointed rooms, excellent breakfast, gym, spa, you name it; so my average is based on it is average for a 5 star hotel. The staff are friendly and helpful.

However, I feel it is badly managed. Firstly, staff are not always given the tip you leave, so if you leave it on the card thinking it is going to those who served you, think again. This leaves me feeling cheated, let alone what the staff feel.

I also learned not to complain about anything as staff was chastised quite severly, and I was bothered three times while eating dinner by managers saying sorry, even for me the incident was over as soon as I had said my piece. It just really seems like the management treat them badly in all ways, and I don't feel great with them giving me this great service while they are not being treated well.

In addition, the tour company they work with/recommend are a total rip-off. I went on the Soweto tour and would not recommend it, we were driven to the middle of nowhere after pick-up and then told: Lets agree on price! The tour itself lasted 1 hr less than advertised; I feel a hotel of this standard should not be recommending thugs.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, General Manager at Radisson Blu Gautrain Hotel, responded to this review, November 15, 2013
Good Day,

Firstly we would like to thank you for staying at the Radisson Blu Gautrain Hotel when you visited Johannesburg.

We would like to apologies for the delay in response to your Trip Advisor review, we have just recently changed team and we have new management as well as hotel practices in place.

When you visit Johannesburg again please use the Radisson Blu Gautrain Hotel as your hotel of choice and come and experience what "Yes I Can" service is really about.

We hope to welcome you back very soon.

Mark Wernich
General Manager
Radisson Blu Gautrain Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanaimo, Canada
Top Contributor
73 reviews 73 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed August 7, 2012

My wife is currently staying at this hotel and here are her comments

-when checked into room the lock on door was broken and hanging -- they did come and fix
-safe in room was not working after 30 min they came and fixed
-breakfast room service menu has 1 item (3 egg omelette) - I ordered and the room service team called 3 times to confirm order and it arrived after 45 minutes
-gym is not open for servicing but never mentioned when booking reservation or checking in
-food at hotel is very poor - limited room service menu and restaurant is not very good
At best a 2

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, General Manager at Radisson Blu Gautrain Hotel, responded to this review, August 13, 2012
Dear happytravels
Thank you kindly for posting comments of your wife regarding her experience at Radisson Blu Gautrain Hotel. Our sincere apology for the maintenance problems experienced in your room, this particular matter is receiving my personal attention in order to prevent similar reoccurrences and inconvenience to other guests. I note that the item chosen for breakfast was taken from the all day room service menu and unfortunately not from the room service breakfast menu placed as a door hanger and on the bed at turndown which provides for both Continental and Full English breakfast. Thank you for highlighting the possible confusion that may occur. The failure to advise guest of the maintenance occurring on arrival will be addressed internally and I thank you for highlighting this. It seems that on this occasion we fell short of the exceptional service experienced by fellow reviewers and we trust that you will give us the opportunity to "make it right" and showcase the high service standards of Radisson Blu Gautrain Hotel.
Kind Regards
Bernard D Thomas
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 1, 2012

Lovely modern hotel across the road.from the Gautrain Sandton station.
Pleasant, helpful hotel staff who happily advise and guide you. Did not eat there.
Modern well equipped room and has free wifi .Modern bathroom. Clean and fresh.
Would not hesitatwe to reurn. Very well located.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, General Manager at Radisson Blu Gautrain Hotel, responded to this review, August 7, 2012
Dear Alpfam
Thank you for writing a review on your experience at Radisson Blu Gautrain Hotel. Your comments highlight one area of which we are extremely proud, the "Yes I Can" spirit, practiced by all our staff. We look forward to welcoming you back and will keep an eye on the station for your return.
Regards
Bernard D Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
78 reviews 78 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 29, 2012 via mobile

Great views and ambience! Great food, modern chic mees jhb in a big way. Conveniently close to train and makes for a good conference venue. Rather overpriced food, and requires people for ambience. Visit on a busy night.

Stayed August 2011, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, General Manager at Radisson Blu Gautrain Hotel, responded to this review, July 31, 2012
Dear Alexandra S
Thank you for taking the time to visit Radisson Blu Gautrain Hotel and sharing your experience with fellow travelers. We appreciate your comments and will use these in our continued effort to provide the best possible guest experience.
Kind Regards
Bernard D Thomas
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
48 reviews 48 reviews
47 hotel reviews
Reviews in 36 cities Reviews in 36 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed July 13, 2012

With so many fab hotels in the city, everything's relative. I’ve been staying at Sandton hotels for 15 years, including the Michelangelo, Da Vinci, Holiday Inn, Piazza at Four Ways, Sandton Sun and others. I stayed here for the first time this week and it’s as good as, if not better than, the best in town. For me the room is very good, not quite spectacular, but the lobby ambience, the excellence of the service throughout, the location and the price are top-notch. Early check-in; not a problem. Late check-out; likewise. From five til seven it’s the hip place to be. Free wi-fi throughout, terrific pool deck for eating, drinking and (heresy) smoking! The Gautrain’s a big bonus, given Joburg’s epic traffic issues, but the last train to the airport goes at 8.30pm, so the concierge will put you in a nice Benz for ZAR450. Like it a lot. I’m working on my next travel book and this hotel will definitely get a good plug (the first one “Please Step Aside, I’m A Frequent Flyer” is a good holiday read (Amazon)) Shameless Plug! Location-wise, you’re in Sandton Square in five minutes and it’s a safe place to walk around anyway. In any case, they have plenty of reasonably priced parking under the hotel. Unequivocally recommended!

Room Tip: Not sure what else they have, but I had a 'Business Class' Room, which has nice robes, great...
See more room tips
  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Radisson Blu Gautrain Hotel, responded to this review, July 16, 2012
Dear Hypnotist
Thank you for sharing your positive experience at Radisson Blu Gautrain Hotel with fellow travelers. I am sure that they appreciate the advice as much as we appreciate the great feedback. We all wish you the best of luck with your book and look forward to seeing Radisson Blu Gautrain Hotel within.
Kind Regards
Bernard D Thomas
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Gautrain Hotel

Address: Corner of Rivonia Road & West Street, Sandton 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Sandton
#10 Business Hotel in Sandton
#12 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Gautrain Hotel 4*
Number of rooms: 220
Official Description (provided by the hotel):
The rooms at the Radisson Blu Gautrain Hotel overlook the beautiful Sandton Skyline, the epitome of South African opulence. This stylish hotel which is located a mere 55 steps from the Sandton Gautrain Station boasts 220 rooms and suites designed in varied moods and tones, ranging from warmth, earthy African tones to bold, contemporary splashes of colour. The rooms are spacious and modern with breath taking views of the city skyline. Each of our guest rooms offer satellite television with a large selection of channels to be enjoyed on a wall mounted flat screen television. Complimentary high speed wireless internet access helps guests stay connected whilst in Johannesburg for business or leisure. The Radisson Blu Gautrain Hotel enjoys a premier location only 55 steps from the high speed Gautrain rapid rail station and has easy access to the Sandton Convention Centre, Sandton City and all the major banking offices in Johannesburg. The Hotels conference facilities offer unique meeting spaces which include elegant meeting rooms as well as executive boardrooms catering for any size event from large banquets to intimate board meetings. The latest audiovisual equipment, climate control, complimentary high speed internet access and natural lighting make these some of the most enviable conference facilities in Johannesburg. The Award Winning Central One Restaurant and Bar offers a unique dining experience with a wide variety of award winning dishes as well as weekly specials to make every stay a memorable one. ... more   less 
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Also Known As:
Radisson Blu Gautrain Hotel Sandton, Greater Johannesburg

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