To clarify, this is a 5 star hotel with all the bells and whistles - you pay the price so expect the standard of service. Lovely views, well appointed rooms, excellent breakfast, gym, spa, you name it; so my average is based on it is average for a 5 star hotel. The staff are friendly and helpful.
However, I feel it is badly managed. Firstly, staff are not always given the tip you leave, so if you leave it on the card thinking it is going to those who served you, think again. This leaves me feeling cheated, let alone what the staff feel.
I also learned not to complain about anything as staff was chastised quite severly, and I was bothered three times while eating dinner by managers saying sorry, even for me the incident was over as soon as I had said my piece. It just really seems like the management treat them badly in all ways, and I don't feel great with them giving me this great service while they are not being treated well.
In addition, the tour company they work with/recommend are a total rip-off. I went on the Soweto tour and would not recommend it, we were driven to the middle of nowhere after pick-up and then told: Lets agree on price! The tour itself lasted 1 hr less than advertised; I feel a hotel of this standard should not be recommending thugs.
- Official Description (provided by the hotel):
- The rooms at the Radisson Blu Gautrain Hotel overlook the beautiful Sandton Skyline, the epitome of South African opulence. This stylish hotel which is located a mere 55 steps from the Sandton Gautrain Station boasts 216 rooms and suites designed in varied moods and tones, ranging from warmth, earthy African tones to bold, contemporary splashes of colour. The rooms are spacious and modern with breath taking views of the city skyline. Each of our guest rooms offer satellite television with a large selection of channels to be enjoyed on a wall mounted flat screen television. Complimentary high speed wireless internet access helps guests stay connected whilst in Johannesburg for business or leisure. The Radisson Blu Gautrain Hotel enjoys a premier location only 55 steps from the high speed Gautrain rapid rail station and has easy access to the Sandton Convention Centre, Sandton City and all the major banking offices in Johannesburg. The Hotels conference facilities offer unique meeting spaces which include elegant meeting rooms as well as executive boardrooms catering for any size event from large banquets to intimate board meetings. The latest audiovisual equipment, climate control, complimentary high speed internet access and natural lighting make these some of the most enviable conference facilities in Johannesburg. The Award Winning Central One Restaurant and Bar offers a unique dining experience with a wide variety of award winning dishes as well as weekly specials to make every stay a memorable one. ... more less
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- Also Known As:
- Radisson Blu Gautrain Hotel Sandton, Greater Johannesburg