Checked in for a 17 night stay - business. I arrived about 4pm and it was almost 8pm before they had a room for me. I had traveled for about 28 hours from Southern California, and the almost 4 hour delay getting some rest was awful. However, after that is said, my remaining experiences have been exceptional. The location is great and in a safe area. The entire staff is helpful, friendly and go "the extra mile." The buffet breakfast is outstanding as is their menu items for lunch or dinner. The pool is small. Their complimentary shuttle service to nearby malls, train station, etc., is excellent. My room is adequate - clean and bright. I would not hesitate to recommend this hotel.

I stayed at this hotel recently during the hot weather in Joburg. I was allocated a room at 0900 ( my company had paid from the night before ) . The air conditioning in my room was not working. I asked for an engineer to come which he did 3 hours later. The engineer told me he had fixed the air conditioning but it still didnt work. I complained a further 3 times. Each time the reception staff who were completely dissinterested in my problem sent the engineer. Finally at 8pm I demanded to speak to a manager. ( Bettina who is very helpful - thank you ) She organised a new room for me, even though the reception staff had told me the hotel was "fully booked".

The staff are all constantly looking for tips even when they do nothing. At breakfast they didnt even approach me to bring coffee or tea, and they will finish their conversation for several minutes before they help you, even when standing in front of them. Breakfast is served with the doors open and lots of the food was covered in flies. Disgusting.

They lack basic skills in customer service. When you call up room service rather than asking you to wait or call back they just pick up teh phone and hang up. Really shocking service.

As for the rooms they are pleasant enough. About the only good thing about the hotel!

We stayed for one night at this property during a stop over at Johannesburg. The hotel is good with nice and cosy rooms. Great restaurant with very nice food. We loved everything we ordered and the portions are huge. The location is quite nice and is in one of the safest areas of Johannesburg. I had two issues with the hotel. I had requested for an early check in at 11am like 3 weeks before arrival. I arrived at 1pm and the rooms were still not ready. What pissed me off more was the attitude of the lady at the reception. I told her that we have had a 11 hour long flight and our luggage is lost and requested her to give us a room at the earliest. Unfortunately it made no difference to her. Secondly all the women at the reception area never ever smile. It just makes you feel very unwelcome. I don't know what the problem is. All the other staff including the waiters etc always greet you warmly but the ladies at the reception (I repeat all of them) don't even believe in wishing you good morning. I would have definitely given the hotel a 4 star if it wasn't for them.

This hotel is ideal if you want a place for a basic sleep. It has modern facilities and its newly built, but its starting to suffer from signs of neglect albeit its young age. It has a great location if you having meetings in Sandton area, and it is close to the Gautrain and shopping malls. First I booked a transfer from the airport and the driver was late, and said that he was given the call very late by the hotel, despite that I had called quite early to book my transfer. The facilities at the hotel are still fairly new and modern, and the gym is basic but ok for cardio. The restaurant standards have really gone down from my last stay 12 months ago. On the dinner buffet there was fruit salad and cakes but without cream!!! I had to make a request from the chef and after about 10 minutes he brought it. On the breakfast there was very limited selection to choose from especially on the meat. A lady was busy cleaning a few centimetres from my feet while I was having my meal and i found it very disturbing. They need to start taking guests seriously!!!