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“Nearly Perfect!” 4 of 5 stars
Review of Southern Sun Hyde Park Sandton

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Southern Sun Hyde Park Sandton
4.0 of 5 Hotel   |   1st Road, Hyde Park | Now with free guest Wi-Fi., Sandton 2024, South Africa   |  
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Hotel amenities
Ranked #8 of 47 Hotels in Sandton
Warwickshire
Top Contributor
58 reviews 58 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
44 helpful votes 44 helpful votes
“Nearly Perfect!”
4 of 5 stars Reviewed April 7, 2013

We stayed at the Tsogo Sun for two nights, the hotel is conveniently located, adjacent to the upmarket Hyde Park Shopping Centre. There is also secure covered parking with direct access into the hotel and the shopping centre, which has many good restaurants. We were not happy with our first room so reception moved us immediately to a brighter room with views over Sandton.
The service in the restaurant and around the pool is excellent. The sushi menu is extensive and the breakfast buffet and menu are superb. The hotel is spotlessly clean and the gym has all the latest equipment.
Just one negative, we asked reception for directions to the airport and unfortunately we were given printed Google directions which were incorrect! If we had not left the hotel early we would have missed our flight back to the UK. We had to ask a motorist on the busy N1 for directions, extremely dangerous on a busy freeway! There doesn't seem to be a concierge service at the hotel and reception could not help us locate a well known design centre. Our afternoon was wasted, as we could not find the centre after another set of incorrect directions were given to us by reception.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at Southern Sun Hyde Park Sandton, responded to this review, April 11, 2013
Dear Guest,

Thank you for taking the time to highlight our property on Trip Advisor. We are very glad that you found our location, facility and service to be to your satisfaction.

Thank you for highlighting the need to a more visible concierge as we are currently developing this service to further assist our guests visiting Johannesburg, we are very glad that you never missed your flight back home and do apologise for any inconvenience caused. It is with your comments that we can further improve on our offering to all our guests that visit, be it business or leisure.

Kind Regards,

Michael and the Southern Sun Hyde Park Team.
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171 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Somerset West, South Africa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 28, 2013

Due to the proximity of our offices (and the overall good location attached to Hyde Park shopping centre) I have stayed at this new Southern Sun (opened sometime in 2011 I think) about ten times already.
It has always been a good stay and since its early days (where service was still a bit bumpy) it has even improved a lot (not only reception, but also staff in the restaurant have become so much more efficient and helpful).
Still to mention their great and caring follow-up after having had an extremely disappointing experience with room service (which now after a year or so I remember more than the negative experience itself).
Rooms are good for a business traveller, but internet is still slooooooooooooow.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at Southern Sun Hyde Park Sandton, responded to this review, April 6, 2013
Dear Return guest,

Thank you for taking the time to share your views on our property especially seeing that you are a frequent visitor to Southern Sun Hyde park and evidently a guest that has seem the fruits of our efforts to better our service delivery since the hotel first opened.

I am glad to be able to tell you that our hotel has finally done the necessary and changed service providers of the internet service which we offer at the hotel. In the near future we will be able to boast the offer of the long awaited complimentary internet to our visitors and guests. This service provider has also guaranteed us of a better speed, with regards to the WIFI supplied at our hotel.

We look forward to your next visit.

Kind regards,

Michael and the Southern Sun Hyde Park Team.
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Cape Town, Western Cape, South Africa
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 21, 2013

Three nights at the Hyde Park was very pleasant.The rooms are modern with flat screen TV's and the full bathroom has a huge shower with adequate pressure. The layout of the bar and pool is really pleasant and a great elevated view of Hyde Park near Sandton. The ambience of the floors is quiet and private and staff are friendly and helpful..The view from the 2nd floor where I was was great. Breakfast was good and a great variety from full English to continental.They also have a business centre with Internet access but the printer was not working when I was there. If you have a car, parking is safe and just on the other side of the sliding doors into reception. The hotel is attached and has easy safe and secure access to the upmarket HydePark shopping centre with a large variety of restaurants including Tasha's which is very popular and ran a large queue over lunch. Upmarket NuMetro cinemas are also in the centre.
All in all a great safe option ,central to Sandton , Randburg and Montecasino is not far away at all..
I'll be back.

Room Tip: Choose one overlooking the suburb not the shopping centre.
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at Southern Sun Hyde Park Sandton, responded to this review, March 25, 2013
Dear Jeffrey,

Thank you for the great overview on our facilities for future trip advisor visitors.

My management and team are focussed on delivering friendly, helpful and intuitive service, so it pleasing to hear that you found our offering and efforts to be just that.

We look forward to your return and glad to hear that ''ýou will be back'' .

Kind regards,

Michael and the team.
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Durban
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 21, 2013

We were looking for a place to just have breakfast and saw the rave reviews about the breakfast on trip-advisor and here we are.

Oscar Ndolvu and Raymond gave us the best service we have ever received in a restaurant with awesome spread of pastries, cereals, hot buffets and waffles to absolutely die for.

And you get to look out over an amazing view of Johannesburg.

Totally worth every cent.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at Southern Sun Hyde Park Sandton, responded to this review, March 25, 2013
Dear Guest,

We are glad that our previous comments from visitors to Southern Sun Hyde Park on trip advisor assisted you in making the choice to join us for breakfast and at the same time enjoy our awesome view from the restuarant.

Thank you for taking the time to mention Oscar and Raymond, its always a pleasure to be able to thank my team members in person for making the difference and delivering memorable service.

We hope those 'waffles' will entice you to visit us again in the near future....

Thank you for visiting our hotel and taking the time to share your views with others.

Kind regards,

Michael and the team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 26, 2013

Wonderful hotel and staff. The plus factor is that it is attached to a mall.So if your on business you actually have something to do in the evening other than sit in your room and watch tv or prepare memos. Rooms are great. Avoid rooms above the pool and bar as these can get noisy in the evening.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at Southern Sun Hyde Park Sandton, responded to this review, March 25, 2013
Dear Guest,

Thank you for taking the time to let our future Trip Advisor guests know of your experience at Southern Sun Hyde Park in Johannesburg.

We do hope to be able to host you as a guest in our hotel again in the near future.

Regards,

Michael and the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Top Contributor
54 reviews 54 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 18, 2013

This is the only hotel I will stay in when traveling to Johannesburg. Joined by walkway to the very upmarket Hyde Park shopping centre, makes this a very convenient choice of hotel. Rooms are spacious. Staff are attentive and helpful. Everything about this hotel just works, and works well. Hotel is centrally located.

Room Tip: Try get a room that has a view over Sandton
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at Southern Sun Hyde Park Sandton, responded to this review, February 22, 2013
Dear Ian,

My team and I are delighted that you have decided that Southern Sun Hyde park will be your only hotel when staying in Johannesburg.

Thank you for letting our future Tripadvisor guests know of your experience as a guest in our hotel, we look forward to your return in the near future.

Regards,

Michael and the Southern Sun Hyde Park team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 17, 2013

I've stayed at this hotel several times on business trips. I usually stay between 12-20 days. it's a great location. Rooms are very nice, clean, modern and comfortable. The facilities (gym, restaurant, parking and bar) are very good also. The only thing that lets it down is the general service delivery of the staff. Front desk and concierge staff need to have are more welcoming approach. I have had encounters with some nice staff though but this is the minority.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at Southern Sun Hyde Park Sandton, responded to this review, February 18, 2013
Dear Guest,

Thank you for taking the time to comment on our hotel especially as you return to make use of our quality facilities while in Johannesburg on business.

We look forward to welcoming you back to the Southern Sun Hyde Park in the near future and do hope that you will feel a renewed energy in our approach as we strive to constantly better our service deliver to all our guests who choose us as their home away from home.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Sun Hyde Park Sandton

Address: 1st Road, Hyde Park | Now with free guest Wi-Fi., Sandton 2024, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Hyde Park Sandton 4*
Number of rooms: 132
Official Description (provided by the hotel):
The prestigious Southern Sun Hyde Park Sandton forms part of the exclusive Hyde Park Corner Shopping Centre. A state of the art hotel, offering guests all the comforts needed by the discerning traveller . The contemporary design and decor has been carefully crafted to reflect the lifestyle of our discerning guests, with furnishings and fittings adding a touch of class. Rooms offer panoramic views over the tree tops of Johannesburg's northern suburbs and include all the comforts of your own home.There is also a well appointed boardroom and two fully equipped conference rooms that caters for executive business meetings or private signature events.High speed WI FI connectivity is now available to hotel guests on a complimentary basis. ... more   less 
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Also Known As:
Southern Sun Hyde Park Sandton Hotel Sandton
Southern Sun Hyde Park Sandton Greater Johannesburg

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