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“Great for business trips” 4 of 5 stars
Review of Southern Sun Hyde Park Sandton

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Southern Sun Hyde Park Sandton
4.0 of 5 Hotel   |   1st Road, Hyde Park | Now with free guest Wi-Fi., Sandton 2024, South Africa   |  
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Hotel amenities
Ranked #7 of 47 Hotels in Sandton
Cape Town, Western Cape, South Africa
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Great for business trips”
4 of 5 stars Reviewed September 27, 2012

I frequently stay at this hotel when visiting JHB for business.

The hotel is modern and the rooms are always exceptionally clean. The business centre is also well equipped and extremely convenient if you need some quiet time to read and respond to mails.

The bar and pool deck adjoins a luxurious cigar bar which is the ideal place to have one on the rocks after a busy day in JHB.

The well equipped gym on the top floor has ample an supply of fresh towels and bottled water.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Southern Sun Hyde Park Sandton, responded to this review, September 28, 2012
Dear Cameron B,

Thank you very much for choosing the Southern Sun Hyde Park to stay at when you travel to Johannesburg and also for taking the time to write a review on TripAdvisor about your experiences at the hotel during your last stay in June 2012.

Your detailed feedback is always welcomed, valued and much appreciated indeed.

We are very pleased indeed that your found the hotel to be a 'Great for business trips'. We are glad that you also enjoyed the facilities at the hotel and the convenience of the business centre amogst other facilities at the hotel.

We thank you once again for your comment and we look forward to welcoming you back to the Southern Sun Hyde Park hotel when you next travel to Johannesburg.

With renewed appreciation and kind regards

Noël A. Macquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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165 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Melbourne, Australia
1 review
5 of 5 stars Reviewed September 17, 2012

Wr ate currently staying at this hotel, so far it is everything we expected. From the time of making a booking the service has been fantastic, I got instant replies from Lethabo to the many emails I sent, we arrived an extra bed ha been put in for our kids with extra linen as
Promised. At breakfast our kids were Asked their names and
All staff at breakfast the next day welcomed us by name, the kids felt special.
We plan to spend our annual South African visits at this hotel.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Southern Sun Hyde Park Sandton, responded to this review, September 28, 2012
Dear EnjoyFamilyholidays,

Thank you very much for choosing the Southern Sun Hyde Park to stay at when you were in Johannesburg, South Africa recently and also for taking the time to write a review on TripAdvisor about your experiences at the hotel during your last stay in September 2012.

Your detailed feedback is always welcomed, valued and much appreciated indeed.

We are very pleased indeed that your found the hotel to have 'Great Personal Service'. We are glad that you also enjoyed the facilities at the hotel and the personalised service that Lethabo and teh breakfast team provide during your stay. We are delighted indeed that you kids were made to feel special.

We thank you once again for your comment and we look forward to welcoming you back to the Southern Sun Hyde Park hotel when you next travel to South Africa and Johannesburg specifically.

With renewed appreciation and kind regards

Noël A. Macquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watsons Bay, Australia
Top Contributor
111 reviews 111 reviews
69 hotel reviews
Reviews in 66 cities Reviews in 66 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed September 14, 2012

We stayed here on a business visit and were in need of re-assembling including replacing, laundry etc. The rooms are not extra large, but have plenty of room. Importantly, the fittings are all top quality and power and Internet services properly located. The bathroom is fantastic. A large shower with drench fixture and loads of hot water. Great after a dusty time on the road, laundry service was first class. So well packaged I didn't want to disturb it! Breakfast was top class. Only negative was a slow ( but friendly) check in. Big advantage is being connected to the Hyde Park shopping centre. The bar/pool area is very relaxing. Small but cute pool. Service throughout the property was excellent.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Southern Sun Hyde Park Sandton, responded to this review, September 17, 2012
Dear etheldog,

Thank you very much for choosing the Southern Sun Hyde Park to stay at when you were in Johannesburg recently and also for taking the time to write a review on TripAdvisor about your experiences at the hotel during your last stay in September 2012.

Your detailed feedback is always welcomed, valued and much appreciated indeed.

We are very pleased indeed that your found the hotel to be a 'First Class business hotel'. We are glad that you also enjoyed the facilities at the hotel and teh convenience of the shopping centre. We will investigate the 'slow check-in' to see why you didn't experienced the usual fast and efficient check-in that we normal deliver at the hotel.

We thank you once again for your comment and we look forward to welcoming you back to the Southern Sun Hyde Park hotel when you next travel to Johannesburg.

With renewed appreciation and kind regards

Noël A. Macquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
107 reviews 107 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed September 11, 2012

I had a very mixed experience with this hotel, and whilst on the whole it was an enjoyable stay I would have rated it more highly if there was greater consistency.

I had arranged via email for a transfer from Sandton Gautrain station to the hotel, however I was left waiting at the station and eventually had to find a taxi.
Checkin was handled efficiently and the receptionist was very pleasant and friendly. I needed scissors to cut strapping off my suitcase and the porter promised to bring some to my room. He didn't return, I tried to ring the front desk and found the phone didn't work, so I had to go back down to reception to find them myself.

Tired after a long flight I wanted something to eat and perhaps a drink. The music from the bar area was so loud it drove me back to my room again. Unfortunately there was no where that provided a more relaxed and laid back environment to unwind. Another irritation was having to go to reception each day to get a voucher for the wifi. A simple online logon and registration system that most other hotels utilise would be much simpler.

The positive features of the hotel for me were the comfortable room and bed. The bathroom was large, modern and very clean. An excellent breakfast buffet was available each morning and the staff were very friendly and helpful. Having a shopping centre conveniently located next door was also a bonus.

  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Southern Sun Hyde Park Sandton, responded to this review, September 13, 2012
Dear Happy Travels-7,

Thank you very much for choosing the Southern Sun Hyde Park to stay at when you last travelled to Johannesburg and especially for taking the time to write a review on TripAdvisor about your experiences at the hotel during your recent stay in September 2012.

Your detailed feedback is always welcomed, valued and much appreciated indeed. We are disappointed that your experienced insconsistent service at the hotel, especially in regards to the Gautrain pick-up, the scissors that you requested but not delivered and technical fault on the room phone. Please rest assured that these are being investigated currently and corrective action will be taken where appropriate, to remedy these issues. I apologies that we did not create a favourable impression in these areas and also for the inconvenienced that may have been caused as a result.

We are delighted however that you were satisfied with the room, the bathroom and breakfast delivery and especially that you received really friendly service from our team members.

We thank you once again for your valuable and helpful comments and we look forward to welcoming you back at the hotel on your next visit to Johannesburg.

Kind regards

Noël A. Macquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 10, 2012

My wife and I celebrated our 2nd wedding anniversary at the Southern Sun Hyde Park Hotel and it was great. The staff were excellent as to be expected from Tsogo Sun (Southern Sun). They went the extra mile in decorating our room for us with rose petals on the bed as well as the bathroom, not forgetting a bottle of wine and a candle making it extra romantic. We were so glad when we went for breakfast the next morning that there was lamb & chicken sausages available, its not very often where you find that. We dont eat pork and beef and we were very excited to see that the catering was offered to people like us. Thanks again to all the staff members for making this a wonderful time away for us in celebrating our special day.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Southern Sun Hyde Park Sandton, responded to this review, September 11, 2012
Dear Darren A,

Thank you very much for choosing the Southern Sun Hyde Park to celebrate your sepcial occasion and also for taking the time to write a review on TripAdvisor about your experiences at the hotel during your last stay in September 2012.

Your feedback is always welcomed, valued and much appreciated indeed.

We are delighted that your stay with us was a memorable one and that we exceeded your expectations by creating some memorable experiences.

We thank you once again for your comment and we look forward to welcoming you back to the Southern Sun Hyde Park hotel in the near future.

With renewed appreciation and kind regards

Noël A. Macquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 13, 2012 via mobile

This hotel feels very boutique although has all the features of a business hotel. Big rooms, huge comfortable beds and really friendly service. It is attached to the very upmarket Hyde Park shopping centre with great food and cafe options. The bar and hotel restaurant is first class. The gym is great too! I will always stay here in jo'berg

Stayed July 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Southern Sun Hyde Park Sandton, responded to this review, July 16, 2012
Dear Mark W,

Thank you very much for choosing the Southern Sun Hyde Park to stay at when you last travelled to Johannesburg and especially for taking the time to write a review on TripAdvisor about your experiences at the hotel during your recent stay in July 2012.

Your feedback is always welcomed, valued and much appreciated indeed. We are delighted that you were satisfied with the room, the Bar and Hotel Restaurant, the gym and especially that you received really friendly service.

We thank you once again for your valuable and positive comments and we look forward to welcoming you back at the hotel on your next visit to Johannesburg.

Kind regards

Noël A. Macquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Indiana
Top Contributor
90 reviews 90 reviews
16 hotel reviews
Reviews in 38 cities Reviews in 38 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed July 8, 2012 via mobile

I recently stayed at this hotel and the stay was ruined by the lack of reality of wifi. The accommodations are really nice and the staff all seem to be helpful and great. The bar/pool scene offered at this hotel is something special but then again I am not sure they know what or how to use it correctly as it could be a great pace for people to meet not only hotel guests.
I noted in other reviews on this property nothing regarding the wifi was done and I think that was over 6-8 months ago if not longer.
I bought a 5 day 1000 MB wifi package that included options to use skype or FB etc, I coud not open email files that were 56 kb, and coming from the USA wifi is like breathing oxygen. No wifi and I go crazy, well it happended here. Not sure why they charge you if in reality they do not offer it. The signal is so poor. 1 bar if you are lucky and then 2 out of 5 if you can manage to hang on to the shower at an angle and avoid breaking your neck. After complaining repeatedly and looked at like I had 3 heads each time because it was only wifi!!. I was told the hotel could do nothing as it was supplied by a company called Wireless G. Well I contacted them and the best advise I was given was to try moving rooms until I found a room with the right wifi signal. Yes this was the best they could do. Seriously would the solution not be to actually fix it and be done. You cannot get signal in the lobby and no more than in any lounge or bedroom. Guys it is 2012 not 1998 so get with the Internet revolution it is here to stay it is not a fad so get it fixed or find a better supplier than Wireless G.
If the wifi actually worked the way it was offered and what I was charged for, my review of ths hotel would be 4 out of 5 but due to them sleeping at the wheel 2 will do.
Then also one evening we arrived to watch the euro soccer final but the big screen tv was not working as the bar manager told me, due to some wiring issues so we crowded around the small tv at the bar. Did you guys not get the memo when the euro soccer was going to be on so you could get you wires fixed in time.

Stayed July 2012, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Southern Sun Hyde Park Sandton, responded to this review, July 9, 2012
Dear Laurence31,

Thank you very much for choosing the Southern Sun Hyde Park to stay at when travelling to Johannesburg and especially for taking the time to write a review on TripAdvisor about your experiences at the hotel during your recent stay in July 2012.

Your feedback is always welcomed, valued and much appreciated indeed.

We sincerely apologise that the WIFI Service did not meet your satisfaction and your needs, as over this period, we have had numerous challenges with this service, which has been escalated to the highest level possible with our relevant service providers as well as our Group IT Department. I would like to assure you that the WIFI coonectivity was addressed with all the relevants parties on every occasion and is being addressed again as we speak. We do understand the importance of offering effective WIFI to our guests especially given that we are predominently a Corporate hotel and WIFI is a neccesity to our valued guests. We are fully committed to constantly improve the quality of our facilities, offering and service levels at the hotel as we strive for perfection where ever possible however, regrettably, from time to time we are faced with challenges that are beyond our control, especially when in regards to technology. In this regard, our service providers, together with our Group IT Department management are currently investigating the root causes of the challenge with connectivity and signal strength and will be performing another full 'load test' on the system in the next day or two, as we have not been made aware of any issues with the WIFI Service recently.

Please note that the WIFI Service is complimentary to all members of the Frequent Guest loyalty programme, for 2 hours per day, furthermore membership to the programme is free and there are no joining fees either. Currently only the 5 Star properties within our group provides free unlimited internet/WIFI services.

We thank you once again for your valuable comments and apologise for having created an unfavourable impression as a result of the poor WIFI cinnectivity and signal strength.

we look forward to welcoming you back at the hotel on your next visit, where I am sure the WIFI service will be to your expectation.

With renewed apologies and kind regards

Noël A. Macquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Sun Hyde Park Sandton

Address: 1st Road, Hyde Park | Now with free guest Wi-Fi., Sandton 2024, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Hyde Park Sandton 4*
Number of rooms: 132
Official Description (provided by the hotel):
The prestigious Southern Sun Hyde Park Sandton forms part of the exclusive Hyde Park Corner Shopping Centre. A state of the art hotel, offering guests all the comforts needed by the discerning traveller . The contemporary design and decor has been carefully crafted to reflect the lifestyle of our discerning guests, with furnishings and fittings adding a touch of class. Rooms offer panoramic views over the tree tops of Johannesburg's northern suburbs and include all the comforts of your own home.There is also a well appointed boardroom and two fully equipped conference rooms that caters for executive business meetings or private signature events.High speed WI FI connectivity is now available to hotel guests on a complimentary basis. ... more   less 
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Also Known As:
Southern Sun Hyde Park Sandton Hotel Sandton
Southern Sun Hyde Park Sandton Greater Johannesburg

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