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“Great Stay, good location” 4 of 5 stars
Review of DaVinci Hotel and Suites

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DaVinci Hotel and Suites
5.0 of 5 Hotel   |   2 Maude Street | Corner 5th Street, Sandton 2146, South Africa   |  
Hotel amenities
Ranked #4 of 48 Hotels in Sandton
Certificate of Excellence
London, United Kingdom
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great Stay, good location”
4 of 5 stars Reviewed August 6, 2014

I spent a few nights at the DaVinci on a recent business trip. I chose it for its location attached to the mall, for easy access to restaurants at night as I was travelling solo. It was a lovely space and very convenient. A tad tricky to find the first time. The shuttle service within 1Km around sandton was very helpful for meetings or catching the Gautrain. While its very walkable to Gautrain, the cars saved some time, particularly useful on the weekends when trains are infrequent. Nice restaurant, though a la carte breakfast option was a tad slow in the room. Wifi free but a little weak - Wifi in the restaurant would have been nice.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RuiAntunes, at DaVinci Hotel and Suites, responded to this review, August 8, 2014
Dear Rachel Z,

Thank you very much for taking the time to write such a wonderful report for us on TripAdvisor. We appreciate and value all feedback.
We offer wifi connectivity in the Maximillien restaurant and will gladly assist you to connect during your next stay.

We look forward to welcoming you back with smiles in the near future.

Kind regards,

Rui Antunes
Deputy General Manager
DAVINCI Hotel and Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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384 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Lagos State, Nigeria
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 29, 2014

My wife and I stayed in this hotel for 3 nights.
The hotel staffs were just too wonderful. To cap it all, on my 3rd night, I forgot to secure the safe vault knowing well that there would have been room services exercise before my wife and I return back to the hotel. I came back, met a well cleaned room with the vault wide opened but not a dime nor my valuables were missing.
I will always come back to this hotel.
Bosun

Room Tip: We lodged in a standard double room and it was okay for a couple but a family.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RuiAntunes, at DaVinci Hotel and Suites, responded to this review, July 30, 2014
Dear Olantunike,

Thank you very much for taking the time to write such a wonderful report for us on TripAdvisor.

I am delighted to hear that you enjoyed your stay with and we look forward to welcoming you back to the DAVINCI in the near future.

Kind regards,
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Copenhagen
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 26, 2014

I stayed at DAVINCI 4 years ago when it opened and went back. The hotel is still a great option in Sandton - nicely laid out rooms, great friendly staff, good solid breakfast and a manager who cares. The housekeeping is inconsistent and there were daily surprises - toilet brush left in the pot one day, body lotion instead of shower gel in the bath, no bath mats and my clothes being left on the floor etc. the turn down service on the other hand was fantastic. The treadmills in the gym need either to be replaced or a good service - at least the one on the right. I would stay again but will also look at the Michaelangelo next time.

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RuiAntunes, at DaVinci Hotel and Suites, responded to this review, July 30, 2014
Dear SoumiCPH,

Thank you very much for taking the time to write a report for us on TripAdvisor.

Please accept my apologies for the service standard you received from our Housekeeping department. This is most definitely not the service standard that we pride ourselves on and the Executive Housekeeper has been made aware of your feedback. The necessary corrective action will be taken to ensure similar situations do not happen in future.

I am very glad to hear that you enjoyed the rest of your stay with us and we look forward to welcoming you back with smiles in the near future.

Kind regards,
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Houston, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

Every worker there was very attentive and helped us whenever they could. The hotel was very nice and had a good location attached to the mall areas. They brought us a pack n play for our baby to sleep in.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RuiAntunes, at DaVinci Hotel and Suites, responded to this review, July 24, 2014
Dear Kathleen518,

Thank you very much for taking the time to write such a wonderful report for us on TripAdvisor. We appreciate and value all feedback and it is wonderful to see that you had such a memorable stay with us.

We look forward to welcoming you back to the DAVINCI in the near future.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swaziland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 20, 2014

Good hotel but definitely not the best of value. There are a couple five star hotels in the Sandton area and the competition definitely gives better value for money. I arrived with my wife in the evening (business trip). The valet service was excellent. The reception/check-in was slightly stressful as we had a confirmed and paid reservation through their agent yet the hotel was full - not sure where the problem was between the hotel or the agent (hotels.com). The duty manager however managed to put us in one of their apartments for the night which was a great service.
Both the apartments and the hotel room we stayed were on the higher floors yet the rooms are not very well protected from the street noise below. Having said that the rooms are clean and comfortable. The in-room dining is very limited, breakfast (in room) was served a bit late and this could be problematic if you are time sensitive. In addition there was no cutlery and the portions were meagre even for one person yet we indicated two. My greatest disappointment was the bar fridge which was completely empty with not even a bottle of water - this I found very odd for a high end hotel in Sandton. Overall it had the basic minimum for a five star hotel.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RuiAntunes, Manager at DaVinci Hotel and Suites, responded to this review, July 21, 2014
Dear Emmanuel203552,

I thank you for taking the time to give us your detailed and valuable feedback.

I do apologize for the confusion on check in and am pleased to see that the problem was quickly sorted out with an upgrade to the apartments.

Regarding your further comments on the cutlery, room service timeliness and value of the breakfast received, I will be discussing this in further detail with the relevant heads of departments.

Our policy regarding the Minibar is it is stocked on arrival on request of the guest, but I will be sure to place notes on your profile to ensure it is stocked should you visit us again in the future. I will also ensure that notes are placed on your profile that you be allocated a room on the pool facing side of the Hotel, which is found to be a little more quiet.

I once again do apologize for the problems encountered and guarantee that by no means is this the standards we pride ourselves on. With feedback such as that given by yourself, it allows us to recognize areas that require some attention and this has been brought to Management’s attention.

We look forward to welcoming you back should you again visit the Sandton area in the future.

Kind regards,
Rui Antunes
Deputy General Manager
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Luanda, Angola
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 19, 2014

Hotel is in an excellent location in the Sandton mall. Plenty of shopping and restaurants within a few feet of the hotel. I would consider it more trendy then luxurious but still very nice. The service was definitely one of the best parts. I contacted the hotel ahead of time to arrange for something special to celebrate my husbands birthday. I got a response within the same day and they arranged for wine, cheese plate, complementary chocolate covered strawberries, and romantic turndown service. Upon entering the room I was shocked at how nice it actually was, they really went above and beyond. I also visited the spa for several treatments and was also impressed. The staff are very well trained and friendly. Ivy, who did most of my treatments was excellent, and I was impressed with her skills and knowledge. One issue we did have was our transportation which was organized by the hotel did not show up at the airport. Although this was quite frustrating, the hotel fixed the problem quickly and didn't charge us. Overall I had a great stay and would definitely return to the DaVinci in the future.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RuiAntunes, Manager at DaVinci Hotel and Suites, responded to this review, July 21, 2014
Dear ShannonS1981,

I thank you for taking the time to provide us with feedback regarding your recent stay with us.

I do apologize for the inconvenience regarding the transport, this was discussed in detail with our Transport provider.

Furthermore I am pleased to see that you enjoyed your stay, the Hotel, facilities and service. I thank you for the kind compliments and will be sure to pass them onto all staff and management.

We look forward to welcoming you back in the future.

Kind regards,
Rui Antunes
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maldon, United Kingdom
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed July 19, 2014

Hotel easily accessible from the airport by Train or hotel arranged transport, hotel sits directly above the shopping mall which leads to Nelson Mandela square with many restaurants.
the hotels restaurants are also fault less.
Staff actively try to be helpful at all times. but be prepared for everyone to wish you a good day and ask if they can help.
Sitting by the pool for dinner of lunch makes it difficult to drag yourself away. There is also an excellent second restaurant which is also used as the breakfast room.
Stayed in a King room, décor is far from bland event though it is black and white throughout.
Attention to detail throughout, high end bath, walk in shower, Extremely comfortable bed and chairs in the room.
Wi-Fi is faultless and substantially faster that others in the area first 350Mb was free and sufficient for this business trip, would also stay for leisure if it was not so far away from home.

Room Tip: There has been some building work in the area over 2013 continuing through 2014 affecting many hotel...
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RuiAntunes, Manager at DaVinci Hotel and Suites, responded to this review, July 21, 2014
Dear ALGH2013,

Thank you very much for taking the time to write such a wonderful and elaborate report for us on TripAdvisor.

I am very glad to hear that you had such a wonderful stay with us and we look forward to welcoming you back with smiles in the near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DaVinci Hotel and Suites

Address: 2 Maude Street | Corner 5th Street, Sandton 2146, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sandton
#3 Romantic Hotel in Sandton
#4 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — DaVinci Hotel and Suites 5*
Number of rooms: 210
Official Description (provided by the hotel):
DAVINCI Hotel and Suites - A Contemporary Masterpiece. Legacy’s latest luxury hotel and all suites development is located adjacent to the prime location of Nelson Mandela Square. This is Legacy’s fourth hotel on the cosmopolitan square in the heart of the Sandton business and leisure district. One could speak of the opulence of the rooms, the restaurant and lounge, pioneering fitness centre and health spa but we suggest you come and see for yourself. Guests can enjoy the convenience of luxurious shopping at the Legacy Corner Mall and Sandton City just an elevator trip away. ... more   less 
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Also Known As:
Davinci Hotel Sandton
DaVinci Hotel And Suites Sandton, Greater Johannesburg

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