We were put up at the Da Vinci hotel earlier this month upon our arrival in Joburg, and looked forward to our stay at a highly rated TripAdvisor accommodation. True, the building interior architecture and design is very appealing. And, true, the staff is courteous and efficient. The breakfast well organized, and the ability to sit al fresco on the restaurant patio makes one's morning. But, the room to which we were assigned is poorly designed and not of a five star rating caliber, leaving much to be desired.
Our suite consisted of a sitting area in which a wall mounted, flat screen TV is placed over a small desk. This transitions to the sleeping area where a king-sized bed is placed opposite another, larger flat screen TV above a dresser. Adjacent to the sleeping area is the bathroom which consists of a full-sized lounging tub, single sink and mirror, wardrobe with supplied robes and slippers, and separate glassed-in toilet and shower areas. The problems we encountered follow.
We could not locate or find a hair dryer for my wife to use. Upon returning from dinner, we asked the consigliere where it would be in the room. After sending a text message, he accompanied us to our room where he said that the hair dryer would be next to the bed. In Africa, everything is hard wired to prevent theft. He opened up the bed stand only to be surprised NOT to find the hair dryer. He then opened every drawer to find it, repeating what we had done, until he opened the desk drawer in the sitting area. There was the hair dryer, in front of the TV, and without a mirror in front of which it could be used.
The other problem we encountered was that when we changed a TV channel on the flatscreen in the sleeping area, the signal was transmitted to the flatscreen in the sitting area. That TV turned on to a music station. We would have to get out of bed, walk to the sitting area and close the TV after we had decided on a channel to watch in the bedroom. But, every time we wanted to find another channel, the remote's signal operated the sitting area TV. A bit of an inconvenience, but certainly not what one expects of a 5-star hotel.
The last bit of frustration we experienced was with the front desk. An agency had booked our room and the billing was to have gone to them. Upon our arrival, though, the desk clerk insisted that this billing arrangement wasn't the case, and required that we debit a credit card for the evening's rate at the time of check in. This mixup was settled the next morning when a representative from the agency accompanied us to the hotel to assure the front desk that the evening's cost would be covered.
Avoid Room 1014 at all costs.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 31, 2013
Dear Lopingian Travels,
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I thank you for your taking the time to give us your valuable feedback. I apologize for the simple yet basic issues you encountered, all of which could have been avoided. I guarantee that the statement you make in the title of your report, is most definitely not our standard.
Upon arrival in a room, the porter is to room the guest, showing them how everything works and where everything is, including the mirror that is fitted to the underside of the shelf on the table beneath the television. Had this been done we could have avoided the confusion and dissatisfaction you experienced. I have discussed this matter with the Concierge department and Management and we will be putting a re-training program in place to fine tune our rooming service offered on arrival in the room.
Regarding the positioning of the additional television, we will have our technicians look into this and see whether there is not perhaps another option, perhaps changing the frequency to work on another remote control or perhaps reposition the eye to not pick up the remote control for the main television. I thank you for advising us on this as I am in agreement, this is rather frustrating.
Once again we would like to apologies, however I hope that you will give us the opportunity to show you our high level of services on your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.