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“Not overly impressed” 3 of 5 stars
Review of Radisson Blu Hotel Sandton, Johannesburg

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Radisson Blu Hotel Sandton, Johannesburg
5.0 of 5 Hotel   |   Corner Rivonia Road & Daisy Street, Sandton 2010, South Africa (Formerly Radisson SAS)   |  
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Ranked #17 of 44 hotels in Sandton
London, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“Not overly impressed”
3 of 5 stars Reviewed March 9, 2014

I stayed here for 3 nights on business and returned for 1 night for pleasure. Generally the service was good but by no means outstanding. The most disappointing things for me were: (1) only one restaurant with limited food choice; (2) rooms have not been well maintained - some electrical sockets not working, showers did not drain quickly, showers had to be left running for quite some time to get hot water; (3) room can be noisy if close to centre of hotel / lobby; (4) WIFI connection was terrible!; (5) Gym & Spa are available for private members and hotel guest so unfortunately you cannot use the gym to get changed after you have checked out. On the plus side, the location was good for business meetings and for getting to Nelson Mandela Square in the evenings (free shuttle bus). The choice of tourist excursions (available at concierge but provided by external vendor) was good. We did the Johannesburg & Soweto tour and Pilanesburg. On the last night of stay they did let me have a late check out at 6pm. This will not be available if the hotel is busy but always worth asking.

Room Tip: Away from the centre of the hotel is quieter and ask for the highest floor possible.
See more room tips
  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Radisson Blu Hotel Sandton, Johannesburg, responded to this review, May 21, 2014
Thank you for your feedback and for taking the time to write about your experience on Tripadvisor We are saddened to hear about your disappointment in our facilities. We also apologize for the noise levels you experienced. I have discussed your concerns with all the relevant departments involved, as we work hard to make sure our guests are comfortable.

We sincerely hope to host you in the near future and please follow us on Facebook and Twitter (@RadbluSandton) to stay informed about our upcoming offers.


With kind regards,
Eirik Bergvoll
General Manager
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358 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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English first
London, United Kingdom
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 9, 2014 via mobile

This hotel is located in a nicer and safer neighbourhood of J'burg. Its rooms are modern and Well equipped with a safe/wifi free/tea/coffee making facilities and a minibar. Nice 3 level gym complete with a running track, indoor outdoor pool. It is located not far from dining venues and a mall if you don't want to rely on hotel's outlets. There is also a free shuttle from the hotel to the mall

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Radisson Blu Hotel Sandton, Johannesburg, responded to this review, May 21, 2014
Thank you for your feedback and for taking the time to write about your experience on Trip Advisor. We are also delighted to read that you appreciated our facilities.

We sincerely hope to host you in the near future and please follow us on Facebook and Twitter (@RadbluSandton) to stay informed about our hotel offers.

With kind regards,
Eirik Bergvoll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, South Africa
Top Contributor
53 reviews 53 reviews
25 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 8, 2014

my stay here was done by a corporete booking , not my choice. the hotel is beautiful, but the servise is avarage. in a city with a 1000 brilliant hotels , this one does not nessasary stand out, the breakfast is nice though.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Radisson Blu Hotel Sandton, Johannesburg, responded to this review, March 26, 2014
Good Day,

Thank you for rating the Radisson Blu Hotel Sandton on TripAdvisor.

I am pleased to hear that you tried out our hotel through your corporate agreement and am delighted with your feedback.

We hope that you will enjoy the hotel on future visits and hopefully we can become your preferred hotel with that personalised touch.

We look forward to welcoming you back to Johannesburg on your next trip.

With kind regards,
Eirik Bergvoll
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Top Contributor
57 reviews 57 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed March 7, 2014

The hotel itself is ok; nothing special but it's clean and simple.

- The food is mostly bland, and when it's not bland, it seems they attempt to make up for the lack of flavour by pouring kilos of salt into everything. I'm concerned for my health after leaving.

- There was also an issue on the day I arrived that my friend and I waited an hour for a pizza despite being the only people in the restaurant, which seemed odd.

- The hotel is a busy business hotel and as such there are always lots of people in the bar located right in the centre of the hotel so EVERY room is privy to the noise. Not too bad when you can drown it out with the TV but not great if you're here for work or peace and quiet.

- I'm a journalist in Johannesburg for work. I booked the Radisson because it offered free wifi and does conference hosting so I presumed the wifi would be reliable. The wifi doesn't work. Unless you are at the hotel between 11am and 3pm when nobody else is.

As a result, I missed deadlines and lost out on work. After the rude reception staff put me onto the wifi people, I spent 45 minutes on the phone for them to tell me they didn't know what the problem was. When I told the surly reception woman that I wanted to complain, I was given the managers email - bizarre since I had just told her that I HAD NO INTERNET!

- I also had issues with the reception staff when I asked her to order me a taxi as I had to interview someone for an article I was writing. I rang and asked for a meter taxi, when I got downstairs, they hadn't ordered me one but had arranged a luxury car that would cost 350rand to take me 2.5km. It was too late for me to do anything about it so I explained that I was unhappy to the concierge staff. The guy drove off, drove round the block and then back to the hotel and told me to get into a different car that would only cost 300rand. For the sake of 50rand it seemed a colossal waste of time and I was now most definitely going to be late.

I got in that car, and it did the same thing! By the time I got in the third luxury car, I was already late for my appointment and then the guy didn't have sat nav or know where he was going.

I was 30 minutes late for my interview and subsequently could not write my article.


SPEAKING TO THE MANAGER -

After calling at reception, ringing from the room and leaving countless messages, I eventually got to speak to Erik Bergvoll, the GM. I did explain that i could be extending my stay for up to 8 weeks but would need an improved wifi service.

He apologised loosely for the issue with the taxi and gave me his assurances that 'his head of IT' would address the wifi. Despite putting a note through my door, nothing changed with the internet and I was unable to send an email until I checked into The Maslow yesterday.

Waste of time hotel; Rude reception staff; Ineffective management and internet; Awful food; terrible response to complaints.

POSITIVE - The rest of the hospitality, concierge etc are all wonderful. Very friendly and helpful.

Room Tip: Choose a room in a different hotel
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  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed February 26, 2014

Superficially, this hotel is a modern twenty-something storey building with contemporary interior design. But things are not always what they seem. When I got to my room I found that the heavy dark-wood entrance door was badly fitted, and would stay open unless pushed quite robustly to a close.
I had to change rooms after a loud noise of undetermined source arose every few minutes during the late evening. It sounded as though someone was repeatedly dragging an item of heavy furniture across the floor of the bedroom immediately above mine. When I first reported it, I got the impression that the staff did not believe me. I was told that there was no maintenance work going on at this late hour (10.30pm). I had to insist on a manager coming to my room to hear it for himself.
The bedroom interior was quirkily contemporary and colour-coordinated in blue-grey-cream and dark wood. The ready-to-go electric hairdryer, plugged-in and sitting on top of the work desk was not an appealing look. The in-room WIFI internet connection was agonisingly slow throughout my stay. There was no iron or ironing board in the room, which is a worldwide standard in hotels of this category. A single armchair was bizarrely low-seated compared to other furniture in the room and its fabric was worn and stained. The bathroom shower appliance was not great, nor was the water pressure. The shower floor mosaic-tile grouting appeared dirty, and mould was apparent around the shower floor edges. The bed would have been fairly comfortable, except that the mattress dropped away towards the edge of the bed, as if from heavy wear, creating the impression of sleeping on a slope.
Three occasions of room service were delivered in reasonable time, but the perfunctory service could not be described as friendly. Risotto was delivered luke warm. At breakfast an item was missing from my order, and a minuscule tea pot poured out a weak, cloudy 'English Breakfast' tea that tasted nothing like its description. The overall impression of this hotel was well below average for its class.

  • Stayed February 2014, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Radisson Blu Hotel Sandton, Johannesburg, responded to this review, March 25, 2014
Good Day,

Thank you for taking the time to review the Radisson Blu Hotel Sandton.

Your comments and feedback is vital in ensuring that we meet our guests needs and expectations and unfortunately on this occasion we have let ourselves down.

I have addressed all your concerns with the management team in order for this to be avoided in the future.

I do hope that you will give us a second chance upon your next visit to Johannesburg and hope that we can meet and exceed your expectations.

With kind regards,
Eirik Bergvoll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
61 reviews 61 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 19, 2014

Located in a nice area with great views. the hotel is very clean with plenty of staff on duty. It feels safe. Room was very good, but I did pay for a superior outward looking room. I know others have reported noise if facing inwards to the atrium. Food in the restaurant was very good and the highlight was the service from the friendly and enthusiastic waiting staff. Others have reported poor customer facing skills from reception etc. It was not poor but was a little indifferent. A smile and hello really does help after a 24 hour journey....

Hotel transport very useful for getting to local shops and onward to Mandela Square.

Bar can be quite buzzy whilst BA staff have a layover - nice to see an hotel bar being used. The quiet night following (pre-flight) bit annoyed the staff decided to close an hour early to have an early night leaving some paying guests with the only option to go to their rooms to order room service. All in all a good place, just some tweaks required to make you feel more welcome.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Radisson Blu Hotel Sandton, Johannesburg, responded to this review, March 25, 2014
Good Day,

Thank you for your wonderful review and comments on TripAdvisor.

We are delighted to hear that you enjoyed your stay with us at the Radisson Blu Hotel Sandton. Our friendly staff that assisted you show true Yes I Can! Spirit however I am disappointed you did not get the welcome you deserve from our Reception desk - we will look into this.

We will look into the bar staff on duty having left earlier on one occasion and address the matter accordingly.

I do hope to welcome you back to Sandton in the near future.

With kind regards,
Eirik Bergvoll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Grinstead, United Kingdom
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 13, 2014

Super staff, nice rooms, good breakfast-what more could you want? From the very friendly valet parking chaps, to the receptionist, all the staff really friendly. Very good value breakfast, just a bit of an odd lift system...

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Radisson Blu Hotel Sandton, Johannesburg, responded to this review, March 24, 2014
Good day,

Thank you for your wonderful review of the Radisson Blu Hotel Sandton from your most recent visit.

Your positive comments are a great compliment to our Yes I Can! Service philosophy as we continuously strive to ensure our guests are looked after.

We look forward to welcoming you back to Johannesburg in the near future.

With kind regards,
Eirik Bergvoll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Radisson Blu Hotel Sandton, Johannesburg

Address: Corner Rivonia Road & Daisy Street, Sandton 2010, South Africa (Formerly Radisson SAS)
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Sandton
#5 Business Hotel in Sandton
#14 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Radisson Blu Hotel Sandton, Johannesburg 5*
Reservation Options:
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Also Known As:
Radisson Blu Hotel Sandton, Johannesburg Greater Johannesburg

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