After a wonderful stay where I used the fantastic gym on the 10th floor; enjoyed the breakfast and sampled the lovely room service - I was faced with Sobie at check out.
I tried to request that instead of making a fresh payment request; he simply add the amount I had spent to the pre-authorised amount as it can take up to 2 weeks for the funds to be returned to my account (and I still have another 3 hotels to stay in). Before I had finished the sentence, he rolled his eyes and pursed his lips...then proceeded to talk over me explaining I was wrong and it would be refunded immediately. Attempts to explain this isn't the case were met with more eye rolling and being told that I didn't know what I was talking about.
I explained that I stay in hotels regularly and it may be a case he was given the wrong information. He just shrugged and then refused to engage me in any further conversation. I had a flight to catch and conceded. When I said that I would be sending through feedback of the experience when the Radisson survey came through - he again just shrugged and said fine.
I really wanted to enjoy my time at the Radisson and was positive even at 4am when I checked out.
Please Radisson - I'm not the only one who has mentioned customer service...take a leaf out of the Sheraton book and update your customers ervice training.
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- Also Known As:
- Radisson Blu Hotel Sandton, Johannesburg Greater Johannesburg