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“Nice clean hotel ” 5 of 5 stars
Review of Holiday Inn Sandton - Rivonia Road

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Holiday Inn Sandton - Rivonia Road
4.0 of 5 Hotel   |   123 Rivonia Road, Sandton 2146, South Africa   |  
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Ranked #22 of 47 Hotels in Sandton
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Nice clean hotel ”
5 of 5 stars Reviewed October 12, 2013

This hotel was our first stop in Johannesburg, very clean and small hotel. I liked the idea of walking around in 5 minutes such as malls and restaurants. The room was designed well, and there was a complimentary kettle to make coffee and tea. Highly recommend if you looking a hotel in this area.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRHIS, Guest Relations Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, October 15, 2013
Dear "UgurYal",

Thank you very much for the wonderful positive feedback. It is greatly appreciated and will be shared with the rest of the team.

Kind Regards,

Burnedette Jordaan
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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348 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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Durban
Top Contributor
55 reviews 55 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed October 8, 2013

This revue divided into 3 parts: accommodation (rooms), conference facilities and meals.

To say upfront, I am a B&B person: I much prefer the intimacy of smaller establishments, and so am not a fan of big hotels. But on this occasion I was pleasantly surprised.

Firstly, accommodation. We were certainly impressed with the overall look of the place, and level of service has been great, right from the shuttle pick up at the airport and check-in procedures on arrival. The staff is very well trained: all friendly, all obliging, and all ready to greet you anywhere on the premises. So, top marks for that. The rooms are comfortable, with a nice workdesk with both a three-pin and two-pin plug. (There's also another connection for non-South African plugs.

The one niggle was that the lights work on a key-system, such that they go off when you are out the room. That's fine for the lights, but it means you can't leave a laptop charging when you are out the room.

The hotel also has a small gym, located next to the swimming, both of which have nice view across the city.

All this doesn't come cheap though, but I suppose it is Sandton.

Secondly, the conference facilities. Again, superb service from all the staff, all of whom are exceptionally obliging. We especially appreciated the support from the IT guys. Food and snacks provided were all good.

But the room itself was a bit odd. The lighting was very dull, and there was no mechanism to brighten the lights. They said that normally during the day there's enough light from outside. But, what about when it is a dull day, or during the evening? They also didn't want us to use press-stick to put up things on the wall - fair enough, it can damage them. But that's what you do when you have a workshop! They did provide us with masking tape, which I suppose served the purpose.

Then there were the meals. Although we had breakfast as part of the package, but if you don't it is VERY expensive, for a perfectly standard breakfast you'd expect to get any big hotel. But it was the evening meal that caused the most consternation. It wasn't like the restaurant was busy, but the service was literally laughable. Our poor waiter was quite overwhelmed, continually running and for the most part not with much effect. There was an inordinate wait between courses, or for drinks orders to arrive. The food was ho-hum, and pricey! There are lots of restaurants around in the area that serve much better food for less. (And oh, I tried to introduce my colleague to crème brûlée, which we shared. Let's just say I don't think she'll try it again!) Drinks' prices are ridiculous - R65 for a glass of wine, R30 for a beer. This is South Africa, for goodness sake, not the UK.

So, overall? Yes, I'd recommend it as a conference venue, though you could perhaps try to negotiate more reasonable prices. But don't go for a DB&B rate: rather go out to eat in the evening - you'll get a much better meal for much less.

Room Tip: Better view on the south side (I think the evenly numbered rooms)
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GRHIS, Guest Relations Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, November 1, 2013
"Dear ""NautieZA "",

Thank you very much for taking the time to write a review about your recent experience with us. Thank you very much for the kind word and commendations, it is wonderful to receive such positive feedback.

At the same time I would like to sincerely apologise for not living up to all your expectations and would like to assure you that we have taken corrective action. We do appreciate your feedback to assist us in our ongoing drive for quality and enabling us to improve the hospitality offered to our guests.

We look forward to welcome you back to the Holiday Inn Sandton again soon.

Kind Regards,

Burnedette Jordaan
Guest Relations Manager"
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Kampala, Uganda
Top Contributor
52 reviews 52 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 7, 2013

I stayed there last week and I loved the experience especially the mini gym. Great rooms, the breakfast was ideal and the service friendly. I stayed there for 4 days. It is located closed to the Sandton City Mall and so walking there ad back to the hotel is very convinient. Would definitely love to go back

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRHIS, Guest Relations Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, October 8, 2013
Dear ''Tindi R'',

I am delighted to receive your review on your recent stay at the Holiday Inn Sandton. It is always wonderful to know that we can create a home away from home for our guests.

We look forward to welcome you back to the Holiday Inn Sandton again soon.

Kind Regards,

Burnedette Jordaan
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
59 reviews 59 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 26, 2013

We stayed for almost 3 weeks and service is perfect. We arrived early and our room wasnt ready yet since they said were fully booked so we had to wait a while. But all staff is very courteous and happy. Breakfast is quite complete. Wi fi throughout the entire hotel something might turn it a little bit slow during day since they have to many conferences and turn to be quite crowded during week. Pool was under maintenance so couldn't enjoy it but they do have a small gym on the same floor that was ok. Parking is avail but I find it awkward that you have to pay for it during your stay and is not complimentary for guests. Also since everything in SA starts going on early I think they should change their room service for earlier during day since always found room not ready by mid day.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, Guest Relations Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, October 2, 2013
Dear "Carlita08",

Excellent review! Thank you for choosing to stay at the Holiday Inn Sandton! We much appreciate your loyalty to our hotel and to the Holiday Inn brand.

Thank you for pointing out some areas of improvement such as the timing of housekeeping services as well as wifi connectivity during busy conference hours. We will discuss your comments in detail with the relevant team members and take action accordingly.

We look forward to welcoming you back to the Holiday Inn Sandton again soon.

Warm regards,


Burnedette Jordaan - Guest Relations Manager
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Kuala Lumpur, Malaysia
Top Contributor
110 reviews 110 reviews
63 hotel reviews
Reviews in 45 cities Reviews in 45 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed September 23, 2013

I arrived at this hotel at 7am expecting not be able to check in until much later but was met and well greeted and was happily surprised to be allowed to check into my room early as they had availability; all the staff were happy, positive and courteous; good quality breakfast and the wifi worked well; i had a business lunch meeting with a client and was well looked after with prompt attention give to us by the staff; this is my second stay at this hotel and I would be pleased to stay here again.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRHIS, Guest Relations Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, September 26, 2013
Dear "roryjdoyle",

Thank you for the kind recommendations of our hotel and the service received by my fellow team members.

It makes me very proud to read that we have exceeded your expectations and we look forward to welcoming you back to the Holiday Inn Sandton again soon.

Wishing you a wonderful day.

Kind Regards,

Burnedette Jordaan
Guest Relations Manager
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Rio de Janeiro, RJ
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 17, 2013

Very confortable room and bathroom. Bed and pillows were great!
Breakfast was great also, a lot of fruits!
Employees were all very kind. Service was 100%.
Well located, and the hotel has a transfer service to the Mandela Square that made us feel safe and confortable.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, Guest Relations Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, September 20, 2013
Dear "ManuEsm",

Thank you for choosing to stay at our beloved Holiday Inn Sandton. We appreciate your kind recommendations of the service received from our team members. Glad to hear you enjoyed our sumptuous breakfast!

We look forward to welcoming you back soon!

Warm regards,

Burnedette Botha - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed September 17, 2013

It is a reasonable hotel in Sandton, walk-able from the Gautrain Station. The rooms are clean and well done.
The limitation of the hotel is it's restaurant, the breakfast spread is pretty limited specially if one is a vegetarian and the same is true for the lunch/dinner menu options.
The other thing I found a bit strange is that the hotel does not have plug converters, if someone is travelling from outside of South Africa and staying in this hotel, it is advisable to carry own converter else one may not be able to charge a laptop.
Over all not a bad bet, but for a few hundred Rands extra one can stay in Radisson just across the road.

Room Tip: During booking mention bed preference i.e. double bed/Twin beds
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, Guest Relations Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, September 20, 2013
Dear "Nitinjohar",

Thank you for your honest feedback on your stay with us. We appreciate your constructive criticism on the vegetarian food options during breakfast, lunch and dinner.

I will discuss this with your executive chef to see how we can improve on this point, so we can accommodate vegetarian food preferences in a more effective manner.

With regards to the issue on power plug converters, we actually do have these available at the hotel but occasionally run out of stock in case of high demand amongst our guest. Our sincere apologies for not being able to accommodate your request.

We do hope you will consider staying with us when next in Johannesburg. We would love to welcome you back to the Holiday Inn Sandton once more.

Yours sincerely,

Burnedette Botha - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Sandton - Rivonia Road

Address: 123 Rivonia Road, Sandton 2146, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Sandton
#20 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Sandton - Rivonia Road 4*
Number of rooms: 301
Official Description (provided by the hotel):
Holiday Inn Sandton, Rivonia Road offers premier quality and service, providing the ultimate in comfort and style, while aiming to create a positively unforgettable guest experience, allowing you to just be yourself! Experience an unsurpassed warm and friendly welcome upon entering this luxurious Sandton hotel. Conveniently located in Sandton Central, the heart of Gauteng's corporate, financial and shopping Mecca and highly sought after destination for the cosmopolitan individual. Located within walking distance from Sandton City Shopping Centre, the Holiday Inn Sandton, Rivonia Road is also situated conveniently near the head offices of some of South Africa's most important corporate businesses, including Johannesburg Stock Exchange (JSE), Deutsche Bank, ABN Amro Bank and Nedbank. Holiday Inn Sandton, Rivonia Road is also central to the Sandton Convention Centre; Sandton City, one of the largest shopping centres in the southern hemisphere, and Nelson Mandela Square; which offers a diverse range of restaurants, shops, entertainment and vibrant nightlife. The Gauteng Train Station is a stone's throw away. Therefore this Sandton hotel offers the ideal base for the business and leisure traveler. Whether you're overnighting for business or leisure, or simply enjoying sundowner cocktails or dinner with friends, Holiday Inn Sandton, Rivonia Road provides a memorable experience catering for all your requirements! You're at the heart of everything we do! ... more   less 
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Also Known As:
Holiday Inn Sandton - Rivonia Road Hotel Sandton
Holiday Inn Sandton - Rivonia Road Greater Johannesburg

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