We recently visited Mount Amanzi with time share points for a weekend. The location was good as we could travel from JHB and Pretoria after work on a Friday and still enjoy a lovely evening socialising with friends and family without being too tired from travelling.
The facilities although dated is kept in good order and provides a variety of things to do for young and old,
The highlight of the trip was a treatment at the spa on site - very professional and relaxing.
The whole weekend was spoiled however when we wanted to check out on Sunday and was told you have to book a check out time a day in advance in order for the staff to inspect your unit - which in itself can be valid, but then being told we have to wait 90 minutes before someone would be available to assist us? Surely if you want to implement a ridiculous rule like that you have to ensure that you have enough staff available to assist guests immediately.
We eventually spoke to a manager who got someone to assist us after we had been waiting for 30 minutes, but when questioning him about this policy and explaining that we were unhappy about it his response was that they were fully booked every weekend (hence our business is obviously not important)...
I am very glad that they are doing well, but the management at Mount Amanzi must realise that they will lose clients if they treat them like thieves in a prison even when we were willing to pay a deposit or leave Credit card details as guarantee on any breakages...
- Also Known As:
- Mount Amanzi Hotel Pretoria