Great location, next to freeway, nice restaurant next-door, and close to the Menlyn Park Shopping Centre.
Price is reasonable for the area.
Rooms are small but have all the basics you need.
We were very disappointed with the service and attitude at the front desk. I made an online booking the morning of our stay and paid by credit card at the time of the booking. We have stayed in the Town/City Lodge groups often and it has never been a problem to find my booking, so I didn’t even print my booking confirmation. I am also part of their loyalty program, the lodger club. The lady at the front desk “Lethu” couldn’t find my booking using my surname, I then offered to go and find the reservation on the Town Lodge website using the business centre pc available. I came back with the reservation number – she still couldn’t find the booking.
I then asked her what to do now and she just stated that it clearly says in the “terms and conditions” when making an online booking that you have to print the booking confirmation. She kind of just left us standing there and her attitude was really one of arrogance rather than trying to assist us to sort out the problem.
I then offered again to go back to the business centre pc and print the actual confirmation from their website. According to Lethu the confirmation looked different from the normal confirmations but she suddenly now were able to give us a room.
My wife and I were really upset by then, and told her that we were not happy with the service and she again just referred us to the “terms and conditions”.
We were not given directions to our room and found the two guys booking in before us also coming down the stairs still trying to locate their room.
We found it strange that the Town Lodge booking system would not automatically update after an online booking.
We will definitely stay here again because of price and location; we hope it was just a bad experience with a specific person at the front desk.
But remember to print your booking confirmation!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.