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“Decent hotel, but... (and it’s a BIG but!)” 1 of 5 stars
Review of Arcadia Hotel

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Arcadia Hotel
3.0 of 5 Hotel   |   515 Proes Street, Pretoria 0083, South Africa   |  
Hotel amenities
Ranked #36 of 66 Hotels in Pretoria
Melbourne, Australia
Top Contributor
1,095 reviews 1,095 reviews
72 hotel reviews
Reviews in 91 cities Reviews in 91 cities
693 helpful votes 693 helpful votes
“Decent hotel, but... (and it’s a BIG but!)”
1 of 5 stars Reviewed June 1, 2011

After my first night in the Arcadia, I would have told you that it was a reasonable place to stay. But after the second night, my opinion changed in a big way!
The location is probably not great, but it was okay for me, as I was doing tours that offered door to door service. There are some shops and restaurants nearby, and I didn’t have any issues walking around the immediate area by day or night.
I was greeted by friendly, efficient staff and was able to check in at 9am, without issue. My room was okay – not exactly 5-star, but decent. Included was a comfortable-enough bed, with very lumpy pillows, a narrow desk, a tv, AC, kettle and some coffee/tea supplies, a hairdryer and a good sized wardrobe with a safe inside. Of note, there was no fridge. Included in my booking was a buffet breakfast – good selection of nice food and attentive, friendly staff.
The real problem was that on my 2nd day, the hotel checked in 240 school students. Not only did these students run riot through the reception and public areas (playing games on the elevators which turned a 30 second trip to a 5 minute nightmare), they also checked in these children on the same floor as the other guests – eg. me! Obviously total unsupervised by their teachers, these children made all hell of a noise for the whole night. Three times I had kids banging on my door – when I yelled out they kept banging and I had to open the door and tell them to go away. My complaints to the hotel to do something about them fell on deaf ears – this is where the hotel really failed. So two nights with very little sleep – thanks a lot, Arcadia. If I wanted to sleep in a school dormitory, I would have booked with one! And thanks to whatever school it was that has failed so badly to teach their children respect.
Other little issue – they have signs up saying that WIFI is available for a ‘nominal’ fee. I think they need to check the dictionary, because the charges are ridiculous ($10 for 20MB, $36 for 20MB and $50 for 80MB – prices in Rand) and even then, when I tried to get an internet pass on my second day I was told their computer had crashed!
You certainly get what you pay for! I would not recommend the Arcadia – while the hotel is decent (although quite run-down) the service is seriously lacking. Arcadia cannot be trusted to do the right thing by its guests - you just might find yourself in some sort of high-school excursion from hell. Sounds like a desperate grab for cash from a business that is going downhill fast.

  • Stayed May 2011, traveled solo
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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22 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Top Contributor
142 reviews 142 reviews
111 hotel reviews
Reviews in 101 cities Reviews in 101 cities
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed August 26, 2009

Businesslike middle class hotel.
Nothing fancy but good for it's price (appx. € 40)
Regrettable there are no decent eating faciltie other then the hotel restaurant in walking distance.

  • Stayed August 2009, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
4 of 5 stars Reviewed July 8, 2008

A friendly warm atphosphere, outstanding hospitality a home from Home !!!!

I was resident at the hotel from the 12th June, 2008 -24th June, 2008. During my stay i found that the bed, together with all meals were were of a high standard. A hotel that can be recommended as value for money.

The staff were very friendly and socialble and more than helpful, smiles all round.

Personal thanks to barman/supervisor Robert Ndala and senior recepionist Ciphus, both professionals nothing too much trouble and more than willing to provide an excellent service .Both gentlemen are a great asset to the hotel, keep up the good work, well done !

I highly recommend this hotel and will definately be staying there again.

Michael- London United Kingdom.

  • Liked — The Hospitality, Freindly And Warm
  • Disliked — Internet Too Expensive, Internet Cafe In Mall A Lot More Cheaper.Iron On Third Floor Requires Replacing.
  • Stayed June 2008, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arcadia Hotel

Address: 515 Proes Street, Pretoria 0083, South Africa
Location: South Africa > Gauteng > Pretoria
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #36 of 66 Hotels in Pretoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Arcadia Hotel 3*
Official Description (provided by the hotel):
Located at the foothills of the historic Union Buildings in Pretoria, the hotel is easily located just 40 minutes from OR Thambo Airport. Arcadia Hotel offers comfortable accommodation in bedrooms which are en-suite, recently renovated, air-conditioned and equipped with colour satellite TV and Electronic Safes. Wi-Fi in public areas. There are 8 conference venues accommodating from 10 to 250 delegates. ... more   less 
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