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“Beware of the Buffet” 3 of 5 stars
Review of Sheraton Pretoria Hotel

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Sheraton Pretoria Hotel
5.0 of 5 Hotel   |   643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa   |  
Hotel amenities
Ranked #17 of 67 Hotels in Pretoria
UK
Top Contributor
105 reviews 105 reviews
65 hotel reviews
Reviews in 81 cities Reviews in 81 cities
174 helpful votes 174 helpful votes
“Beware of the Buffet”
3 of 5 stars Reviewed July 7, 2009

Stayed on the Club floor which was well run with good staff.As the hotel is away from any local restaurants and the hotel is an area that I did not regard as safe we decided to eat in the hotel.Firstly the steak house appeared to have closed down so into the main restaurant where we were presented with the option of the hot buffet or...well the hot buffet.The Kitchen was too busy for a la carte we were told.You know the kind of thing that hotels love.Row upon row of gleaming silver like entree dishes heated by candle power.WHY do hotels do this?Its certanly not to present good appetising food.As I lifted each lid I was presented with stewed meat dishes,dried out fish dishes and something that was supposed to be cauliflower cheese.Imagine if you will a seperated cheese sauce with florettes of this normally nice vegatable sitting in the water with the cheese in congealed lumps also floating in the water.. It might have been good when it was prepared or defrosted 5 hours earlier.
All was not lost as a carvery with a chef came into view.It was beef or lamb.The beef was so rare as to be uncooked.and it was cold.(I usually oreder my steaks rare! ).What was left of the lamb was fat,grey and steamed.About 4 hours old I reckon.
Desserts were edible but tasted of the factory rather than the patisierre.
When asked by the waitress if everything was OK I said no it was dreadfull .I received a smile and my room was charged with the full amount.
Yes Sheraton I know the hotel was full but you can do better than this.

  • Stayed June 2009, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Achetty, E-commerce at Sheraton Pretoria Hotel, responded to this review, July 14, 2009
Dear Guest,

Tthank you for your feedback regarding your stay with us at Sheraton Pretoria Hotel. We do take all comments seriously and appreciate all the feedback we can get. We are constantly striving to improve on our services and will take your comments into consideration

Sincerely, Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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248 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Zürich
Top Contributor
70 reviews 70 reviews
70 hotel reviews
Reviews in 60 cities Reviews in 60 cities
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed June 8, 2009

We only stayed one night but our experience was overall positive - helped no doubt by the fantastic view we had of the Union Buildings. Room spacious. Check-in was friendly and efficient. You can park in their underground carpark for a reasonable price. Five-star it certainly is not and we found it overpriced but that said we had a very comfortable stay here.

  • Stayed April 2009, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Achetty, E-commerce at Sheraton Pretoria Hotel, responded to this review, June 19, 2009
Dear Guest

Thank you for your feedback and taking the time to post your comments. We are please to hear that you had a comfortable stay at Sheraton Pretoria Hotel and we hope to see you again very soon for your next stay in Pretoria

Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 10, 2009

I stayed at this hotel for 6 months at least 10 different times. The best thing about this hotel is its staff, extremely friendly, empathetic. They cater to the smallest needs of yours and make you feel at home.

Good location, nice facilities. Perfectly suitable for a business traveller.

  • Stayed August 2008, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Achetty, E-commerce at Sheraton Pretoria Hotel, responded to this review, May 12, 2009
Dear Guest,

Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time at the Sheraton Pretoria Hotel and we hope to see you again very soon for your next stay in Pretoria

Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Senior Contributor
41 reviews 41 reviews
33 hotel reviews
Reviews in 25 cities Reviews in 25 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed April 23, 2009

After searching and asking many others for advice on where to stay in Pretoria, I decided to book at the Sheraton. There doesn't seem to be much else in Pretoria that is good quality and to minimize my risk I booked a Deluxe room.

I had no issues with the hotel itself. The room was great, hot water was in scarce supply, but no majore problems. The restaurants are fine, nothing special at all and very expensive for South Africa, but it's fast and edible.

The only thing I'd suggest is booking a car rental. There are no restaurants close to this hotel, nothing close other than the Goverment Buildings. Getting a taxi in Pretoria is painful. It was very troublesome for the Bell Hop to find one, I had to wait 30 minutes for one to arrive. Then getting one to return you back to the hotel is even worse.

The one thing I'd improve that the hotel can control is the staff service. I'm used to very quick responses and speedy help. Everyone one at the hotel is painfully slow. They never respond quickly to a question, they ponder it for a few moments, think aloud and then act in the every-so-slow South African way.

I also suggest you get a high-floor room. The windows are not very well insulated and street noise comes straight through.

  • Stayed April 2009, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 7, 2009

A "5 star" hotel this property is not! Don't be fooled by the appearances oon the websites, this is not a well run establishment.

Our initial impression of the hotel was positive. Nice building, well appointed rooms, great view of the Union Building and, in addition, we received a gorgous upgraded room being SPG preferred gold members. Unfortunately, the positive comments ended there.

Issues encountered included a lack of air conditioning, no hot water, missing toiletries, unsatisfactory check in, inexperienced staff who were not able to answer questions or resolve issues encountered and just a general inefficiency, something not expected at a property of this caliber.

I would suggest that the hotel review its staffing, and ensure that a supervisor is on duty at all times. A 5 star property should NEVER be understaffed, and should be able to ensure that their guests are comfortable, and taken care of at all times. The tour desk needs to be staffed by knowledgeable employees, and an engineer should be on duty at all times for needed repairs and maintenance. Housekeeping should also ensure that rooms are stocked with all necessary toiletries at all times, and be available should requests for additional items arise.

Overall, I was so unhappy at this hotel that I wanted to check out early. Not a pleasant stay in Pretoria at all, and would advise travellers to avoid this property until a staffing overhall has taken place.

  • Stayed January 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Achetty, E-commerce at Sheraton Pretoria Hotel, responded to this review, May 12, 2009
Dear Guest thank you for your feedback regarding your stay with us at Sheraton Pretoria Hotel. We do take all comments seriously and appreciate all the feedback we can get. We are constantly striving to improve on our services and will take your comments into consideration

Sincerely, Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
On the road
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
97 helpful votes 97 helpful votes
2 of 5 stars Reviewed August 16, 2008

Yes, President Bush did stay here, but don't expect much. The best feature I can identify is the view of the Union Building that's available from one side of the property. While the sales personnel try and make much of the mention that it is a "five star" hotel in my opinion it would be a stretch to award it three stars.

The food services are acceptable, but limited. The desk staff is representative of the mediocre service found throughout the hotel. A member of my party walked in the room and found a drinking glass being cleaned with the equivalent of Windex, well better than no cleaning, I guess.

The Sheraton is probably the largest hotel in town, certainly the only one with an international cachet, other than the Holiday Inn - Garden Court, and it's located close to many of the embassies.

Regardless of its location, subsequent requirements led me to try smaller properties, guest houses, and bed and breakfasts. All of which have better met my expectations.

  • Liked — View of the Union Buildings
  • Disliked — Limited food selection options.
  • Stayed January 2003, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Achetty, Andria Chetty - In charge of E-commerce at Sheraton Pretoria Hotel, responded to this review, August 27, 2008
Dear Guest

Thank you for your feedback regarding your stay with us at Sheraton Pretoria Hotel. We do take all comments seriously and appreciate all the feedback we can get. We are constantly striving to improve on our services and will take your comments into consideration

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 4, 2008

This is a beautiful hotel with an amazing view of the Union Buildings. The staff is incredibly welcoming and helpful.

  • Liked — The staff and service
  • Disliked — Surcharge for internet usage
  • Stayed July 2007, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Location: South Africa > Gauteng > Pretoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Pretoria
#9 Business Hotel in Pretoria
#11 Luxury Hotel in Pretoria
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton

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