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“Short Stay with Excellent Service” 4 of 5 stars
Review of Sheraton Pretoria Hotel

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Sheraton Pretoria Hotel
5.0 of 5 Hotel   |   643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa   |  
Hotel amenities
Ranked #14 of 68 Hotels in Pretoria
Secunda
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Short Stay with Excellent Service”
4 of 5 stars Reviewed June 26, 2014

We stayed 1 night at the Sheraton and it was great. Service was excellent and the meals he had we good. Only concern is its location, we drove through a bit of a shady area just 2 roads away courtesy of TOM TOM but we arrived intact.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review, July 4, 2014
Dear chris_g_mp,

Thank you for taking the time to post your comments. It’s always great to know that our guests enjoyed their stay at the Sheraton Pretoria Hotel.

We are looking forward to your next visit.

Warm regards,

Pascal Fouquet
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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281 reviews from our community

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    55
    23
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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uk
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 22, 2014 via mobile

End of building Room overlooking union building was great. Nice big room layout and bathroom, clean, good service. Good hotel for pretoria. City centre is disappointing. Location of hotel is just outside CBD. Parkade is pretty with african wall paintings. Clean lobby. Good breakfast. Room facing Stanza bopape road / old church rd which is extremely noisy from 5.30 in the mornings due to taxi's honking. Not ideal if you are on holiday, late sleeper that does not want to be disturbed.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review, June 25, 2014
Dear Mvb123,

We appreciate you taking the time to post such positive comments – it’s always great to know when our guests enjoyed staying with us during their travels.

We are looking forward to your next visit.

Warm regards,

Pascal Fouquet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 19, 2014

Have stayed here twice in the last 3 years and nothing much appears to have changed. Good service and well up to international standards. The rooms could do with a refresh, but housekeeping do a good job and very clean. The internet quality was a bit patchy, although that has been my general experiences with connectivity in South Africa. Have had better food at competing establishments, but still quite a good standard. Some feedback for the bellhop -: you might be excited by which famous celebrity stayed in the room before me - but I am not, so you can leave that detail out next time.

Room Tip: Rooms facing to the north (Union Buildings) have a nice parkland outlook.
See more room tips
  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review, June 25, 2014
Dear SoCalApproach,

Thank you for your continued loyalty to the Sheraton Pretoria. We really appreciate you taking the time to share your experience with us and you’ll be happy to know that your concerns are noted for upgrading/improvement.

We are looking forward to welcoming you back.

Warm regards,

Pascal Fouquet
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Abuja, Nigeria
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 17, 2014

it was good, i enjoyed the friendly staff, the international standard is very cool and thumbs up to my good friend the chef. Neat rooms and peaceful environment with a good view of the union building.

Stayed May 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review, June 25, 2014
Dear SAkale2014,

Thanks for posting your feedback. We truly appreciate your wonderful comments regarding the hotel and our associates. We will continue to provide you with an excellent and memorable experience each time you stay with us.

Warm regards,

Pascal Fouquet
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Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 37 cities Reviews in 37 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed June 14, 2014

A lot of good points. The staff is friendly and dedicated. Bar and restaurant are enjoyable.
Check in and check out is well organized and well processed.
The hotel propose and airport pick up which is very valuable.
What I did not like is the room which are large but too noisy and old.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review, June 25, 2014
Dear Oceane19,

Thank you very much for posting your comments. It is always wonderful to know when our guests enjoyed our high level of service and that we have been able to create a unique stay.

We are looking forward to welcoming you back to the Sheraton Pretoria.

Warm regards,

Pascal Fouquet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
1 review
5 of 5 stars Reviewed June 12, 2014

Had a wonderfull experience at the Sheraton Pretoria's Restaurant. Really PROFESSIONAL service. I enjoyed the atmosphere and very efficient staff and manager. The food was not 5 star quality and can be improved upon, but the service made up for it! Well done!

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review, June 25, 2014
Dear James S,

Thank you for posting your positive comments and commending us for the great service. We will continue to provide you with an excellent and memorable experience each time you visit.

Warm regards,

Pascal Fouquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City
Top Contributor
143 reviews 143 reviews
46 hotel reviews
Reviews in 75 cities Reviews in 75 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed June 1, 2014

Great place to stay in Pretoria. very good service with a wonderful view of the Union Buildings. Very clean, with good international food. We stayed here for the begining of our trip after a very long fly from Atlanta.

Room Tip: Ask for views to the Union Buildings
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review, June 5, 2014
Dear kartikmexico,

Thank you very much for your positive comments – It is great to know that you had a memorable stay at the Sheraton Pretoria and appreciated the wonderful view of the Union Buildings.

We look forward to welcoming you back in future.

Warm regards,

Pascal Fouquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Location: South Africa > Gauteng > Pretoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Pretoria
#8 Luxury Hotel in Pretoria
#9 Business Hotel in Pretoria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton

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