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Sheraton Pretoria Hotel: Traveler Reviews

5.0 of 5
643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Hotel amenities
Sheraton Pretoria Hotel
Ranked #15 of 63 hotels in Pretoria
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140 reviews from our community

    Trip type
Traveler rating
    29
    59
    27
    16
    9
Date Rating
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“comfortable stay”
4 of 5 stars Reviewed February 6, 2013

Nice sized room with a Sheraton Sweet Sleeper bed - very comfortable sleep. Bathrooms well sized and with nice amenities. The TV in the room has only 8 channels - no BBC, CNN or Sky. One of the hotel managers said they were working on an upgrade of their TV system which would be very welcomed! As a business traveler, I wish there were more power points at the desk - both outlets occupied by the coffeemaker and phone/data. There are an additional 2 EU power points but those weren't useful to my UK three prong plugs! Check in process was very nice, the staff at the front desk and those at the travel desk were helpful in answering questions and arranging taxi services. Meals at Tiffins were fine - food is ok, service is not terribly speedy but I wasn't in a rush. The on-site spa is not owned or operated by Sheraton though it doesn't reflect well on the hotel, I arrived for my appointment which I had booked in person the day before and the on duty staff in the salon were not aware of the booking and the aesthetician was not there. They asked me to wait 5 minutes but I was put off by the fact that the two staff members had been washing their own hair in the sinks when I arrived. It just didn't present a professional operation so I cancelled the service.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Achetty, Ecommerce at Sheraton Pretoria Hotel, responded to this review
February 21, 2013
Dear Valued Guest

Thank you for choosing the Sheraton Pretoria Hotel and you preferred accommodation during your visit to South Africa.

We are delighted to hear that our staff was off assistance during your stay and that you had a very comfortable sleep on the Sheraton Sweet Sleeper bed.

We would like to apologise for the inconvenience caused by the lack of TV channels. Once the upgrade is completed we will have 28 channels available. Please accept our sincere apology for the experience at the spa. Your comment has been addressed with the relevant department which will help us in our on-going efforts to improve our services.

We look forward to welcoming you back for your next visit and we will make sure that you have pleasant stay.

Warm regards,
Hotel management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Top Contributor
51 reviews 51 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
“Decent hotel, but not outstanding”
3 of 5 stars Reviewed February 4, 2013

The Sheraton promises a lot from the outside (and inside the lobby). The atrium is quite impressive and it gives the impression of a very professional operation. However, this is certainly not true for long-term stays. In fact, there are little to no perks for long-term stays (beyond a few days). A good example is that there is a total of 45 minutes free internet access in the "business area" for the duration of your stay, no matter how long you are there! The mini-bar is also rarely replenished.

The breakfast is way too over-priced and the gym is disappointing (machines out of order and dirty work-out mats). I am still not sure why a turn-down service is provided at 9:30pm (and then compensated by doing so at 6pm the next day!)!

If you are looking for a decent place just to spend the night this is fine, but not for anything else. It does have good proximity to the Gautrain station.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Achetty, Ecommerce at Sheraton Pretoria Hotel, responded to this review
February 21, 2013
Dear Valued Guest,

Thank you for choosing Sheraton Pretoria Hotel as your preferred accommodation during your visit to Pretoria. We appreciate that you took the time to post your comments about our hotel and your experience while staying with us.

We would like to take this opportunity to apologise for any inconvenience caused during your stay. We take all comments seriously and share them with our staff which will help provide the services which our guests expect from us.

With regards to the internet access we offer 45 minutes complimentary internet access at the Link@Sheraton experienced with Microsoft. We do have packaged rates which includes internet access.

We look forward to welcoming you back for your next visit to Pretoria and we will ensure that your expectations are met.

Warm regards,
Hotel management
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Maidenead
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Disappointing !”
1 of 5 stars Reviewed January 31, 2013

We arrived at the Sheraton after a 7 hour drive from St Lucia. The initial greeting at the reception was friendly however during the check in the receptionist constantly picked up the ringing phone, we were keen to get to our room as we were very tired from our long dive, the process took at least 30 minutes! This seemed to be the theme for the rest of our stay, room service was slow, bar food was delayed for at least 20 minutes . We ordered milk shakes by the pool which took 50 minutes to arrive! Unacceptable. We requested late check out, this is available but at a charge of 100ZAR per hour after 1pm, parking was 80ZAR a day and unbelievably the wifi was also charged at 60 ZAR per hour, I would have thought a hotel chain as big as the Shereton would offer this free of charge, like many of the guet houses were stayed in on our holiday.
I would not recommend this hotel, it was a very impersonal experience and very over priced.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Achetty, Ecommerce at Sheraton Pretoria Hotel, responded to this review
February 21, 2013
Dear Valued Guest

Thank you for choosing the Sheraton Pretoria Hotel as your preferred accommodation when visiting Pretoria.

Please accept our sincere apology for the inconvenience experienced. We are saddened to read that you were disappointed, in different aspects of our service during you stay.

We very much appreciate your comments as such feedback gives us the opportunity to recognize the areas the needs improvement on our side.

I sincerely hope to have you return for another stay in order for us to reflect a new perspective of outstanding Sheraton guest hospitality.

Warm regards
Hotel Management
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“Excellent value for money”
5 of 5 stars Reviewed January 27, 2013

My husband and I held our wedding reception at the Sheraton Hotel in 2003. It was wonderful. We had not been back for almost ten years and this year while we had a visit from friends from the USA we decided to stay there whilst showing them the sights in Pretoria. First of all for an early prepaid booking it was only R1200 per night per couple! We had a spectacular view on the Union Buildings, the staff was extremely friendly and helpfull. We had, included in the price, a complimentary mini bar with beer, juice, cold drinks, chocolate and crisps. The rooms were spacious, clean and an order from room service took only a few minutes.

Room Tip: We asked for a room overlooking the Union Buildings. The lady said it could be noisy as it faced a...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Ivanda V for Pretoria
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Achetty, Ecommerce at Sheraton Pretoria Hotel, responded to this review
February 21, 2013
Dear Valued Guest

Thank you for taking the time to post your comment about your stay with us. It was such a pleasure reading that you had your wedding at Sheraton Pretoria Hotel and chose to visit again after almost 10 years. We are pleased to hear that our staff was extremely friendly and helpful during your stay they work exceptionally hard to ensure our guests are comfortable. We will ensure that your compliment will be shared with all our staff.

We look forward to welcoming you back to our hotel in hopefully not too distant future.

Warm regards
Hotel management
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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Pretoria made easy for first time visitor”
4 of 5 stars Reviewed January 24, 2013

Never been to South Africa before and had heard both the beautiful stories and the worrying tales. I had 4 days in Pretoria for business and wanted somewhere business oriented, safe and with all the services that could take the stress out of being in a new country.

The hotel delivered - staff were helpful even before I arrived with their travel desk arranging collection from Jo'burg airport (they didn't even grumble when my flight was 5 hours delayed).

Check-in was fast and friendly and the room wasn't the most modern room but it was spacious, clean and had everything I needed. I overlooked the Union building and the main road that separated it and its grounds from the park. Initially put off by the street noise I discovered on the first evening that it dies off pretty quickly after rush hour.

Staff were great, food and wine were equally good (although I never tried the buffet) and good value. The gym isn't big but has the essentials (2 running machines, 2 bikes, basic weights etc) but was hardly ever busy. Pool looked small but inviting although I didn't have the time to enjoy.

Overall a good hotel, with friendly staff and good service - will definitely stay there again

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask LondonCityAM about Sheraton Pretoria Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Achetty, Ecommerce at Sheraton Pretoria Hotel, responded to this review
February 21, 2013
Dear Valued Guest

Thank you for choosing Sheraton Pretoria Hotel as your preferred accommodation for your first visit to Pretoria, South Africa

We are delighted to hear that the hotel and our staff lived up to your expectations and made your visit visit to Pretoria an easy one.

Again thank you for your positive comments and we look forward to welcoming you back.

Warm regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Pretoria Hotel

Also Known As:
Sheraton Pretoria
Pretoria Sheraton
Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Region: South Africa > Gauteng > Pretoria
Amenities:
Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotels in Pretoria
#9 Luxury Hotels in Pretoria
Price Range: $
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 
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