The Sheraton promises a lot from the outside (and inside the lobby). The atrium is quite impressive and it gives the impression of a very professional operation. However, this is certainly not true for long-term stays. In fact, there are little to no perks for long-term stays (beyond a few days). A good example is that there is a total of 45 minutes free internet access in the "business area" for the duration of your stay, no matter how long you are there! The mini-bar is also rarely replenished.

The breakfast is way too over-priced and the gym is disappointing (machines out of order and dirty work-out mats). I am still not sure why a turn-down service is provided at 9:30pm (and then compensated by doing so at 6pm the next day!)!

If you are looking for a decent place just to spend the night this is fine, but not for anything else. It does have good proximity to the Gautrain station.

We arrived at the Sheraton after a 7 hour drive from St Lucia. The initial greeting at the reception was friendly however during the check in the receptionist constantly picked up the ringing phone, we were keen to get to our room as we were very tired from our long dive, the process took at least 30 minutes! This seemed to be the theme for the rest of our stay, room service was slow, bar food was delayed for at least 20 minutes . We ordered milk shakes by the pool which took 50 minutes to arrive! Unacceptable. We requested late check out, this is available but at a charge of 100ZAR per hour after 1pm, parking was 80ZAR a day and unbelievably the wifi was also charged at 60 ZAR per hour, I would have thought a hotel chain as big as the Shereton would offer this free of charge, like many of the guet houses were stayed in on our holiday.
I would not recommend this hotel, it was a very impersonal experience and very over priced.

My husband and I held our wedding reception at the Sheraton Hotel in 2003. It was wonderful. We had not been back for almost ten years and this year while we had a visit from friends from the USA we decided to stay there whilst showing them the sights in Pretoria. First of all for an early prepaid booking it was only R1200 per night per couple! We had a spectacular view on the Union Buildings, the staff was extremely friendly and helpfull. We had, included in the price, a complimentary mini bar with beer, juice, cold drinks, chocolate and crisps. The rooms were spacious, clean and an order from room service took only a few minutes.

Never been to South Africa before and had heard both the beautiful stories and the worrying tales. I had 4 days in Pretoria for business and wanted somewhere business oriented, safe and with all the services that could take the stress out of being in a new country.

The hotel delivered - staff were helpful even before I arrived with their travel desk arranging collection from Jo'burg airport (they didn't even grumble when my flight was 5 hours delayed).

Check-in was fast and friendly and the room wasn't the most modern room but it was spacious, clean and had everything I needed. I overlooked the Union building and the main road that separated it and its grounds from the park. Initially put off by the street noise I discovered on the first evening that it dies off pretty quickly after rush hour.

Staff were great, food and wine were equally good (although I never tried the buffet) and good value. The gym isn't big but has the essentials (2 running machines, 2 bikes, basic weights etc) but was hardly ever busy. Pool looked small but inviting although I didn't have the time to enjoy.

Overall a good hotel, with friendly staff and good service - will definitely stay there again