We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Decent hotel, but not outstanding” 3 of 5 stars
Review of Sheraton Pretoria Hotel

Save Saved
You added Sheraton Pretoria Hotel to your Saves list
Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sheraton Pretoria Hotel
5.0 of 5 Hotel   |   643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa   |  
Hotel amenities
Ranked #11 of 66 Hotels in Pretoria
Durban, South Africa
Top Contributor
59 reviews 59 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
“Decent hotel, but not outstanding”
3 of 5 stars Reviewed February 4, 2013

The Sheraton promises a lot from the outside (and inside the lobby). The atrium is quite impressive and it gives the impression of a very professional operation. However, this is certainly not true for long-term stays. In fact, there are little to no perks for long-term stays (beyond a few days). A good example is that there is a total of 45 minutes free internet access in the "business area" for the duration of your stay, no matter how long you are there! The mini-bar is also rarely replenished.

The breakfast is way too over-priced and the gym is disappointing (machines out of order and dirty work-out mats). I am still not sure why a turn-down service is provided at 9:30pm (and then compensated by doing so at 6pm the next day!)!

If you are looking for a decent place just to spend the night this is fine, but not for anything else. It does have good proximity to the Gautrain station.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Achetty, Ecommerce at Sheraton Pretoria Hotel, responded to this review, February 21, 2013
Dear Valued Guest,

Thank you for choosing Sheraton Pretoria Hotel as your preferred accommodation during your visit to Pretoria. We appreciate that you took the time to post your comments about our hotel and your experience while staying with us.

We would like to take this opportunity to apologise for any inconvenience caused during your stay. We take all comments seriously and share them with our staff which will help provide the services which our guests expect from us.

With regards to the internet access we offer 45 minutes complimentary internet access at the Link@Sheraton experienced with Microsoft. We do have packaged rates which includes internet access.

We look forward to welcoming you back for your next visit to Pretoria and we will ensure that your expectations are met.

Warm regards,
Hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

226 reviews from our community

Traveler rating
    61
    96
    39
    20
    10
See reviews for
20
56
21
109
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Maidenead
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 31, 2013

We arrived at the Sheraton after a 7 hour drive from St Lucia. The initial greeting at the reception was friendly however during the check in the receptionist constantly picked up the ringing phone, we were keen to get to our room as we were very tired from our long dive, the process took at least 30 minutes! This seemed to be the theme for the rest of our stay, room service was slow, bar food was delayed for at least 20 minutes . We ordered milk shakes by the pool which took 50 minutes to arrive! Unacceptable. We requested late check out, this is available but at a charge of 100ZAR per hour after 1pm, parking was 80ZAR a day and unbelievably the wifi was also charged at 60 ZAR per hour, I would have thought a hotel chain as big as the Shereton would offer this free of charge, like many of the guet houses were stayed in on our holiday.
I would not recommend this hotel, it was a very impersonal experience and very over priced.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Achetty, Ecommerce at Sheraton Pretoria Hotel, responded to this review, February 21, 2013
Dear Valued Guest

Thank you for choosing the Sheraton Pretoria Hotel as your preferred accommodation when visiting Pretoria.

Please accept our sincere apology for the inconvenience experienced. We are saddened to read that you were disappointed, in different aspects of our service during you stay.

We very much appreciate your comments as such feedback gives us the opportunity to recognize the areas the needs improvement on our side.

I sincerely hope to have you return for another stay in order for us to reflect a new perspective of outstanding Sheraton guest hospitality.

Warm regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roodepoort
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 27, 2013

My husband and I held our wedding reception at the Sheraton Hotel in 2003. It was wonderful. We had not been back for almost ten years and this year while we had a visit from friends from the USA we decided to stay there whilst showing them the sights in Pretoria. First of all for an early prepaid booking it was only R1200 per night per couple! We had a spectacular view on the Union Buildings, the staff was extremely friendly and helpfull. We had, included in the price, a complimentary mini bar with beer, juice, cold drinks, chocolate and crisps. The rooms were spacious, clean and an order from room service took only a few minutes.

Room Tip: We asked for a room overlooking the Union Buildings. The lady said it could be noisy as it faced a...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Achetty, Ecommerce at Sheraton Pretoria Hotel, responded to this review, February 21, 2013
Dear Valued Guest

Thank you for taking the time to post your comment about your stay with us. It was such a pleasure reading that you had your wedding at Sheraton Pretoria Hotel and chose to visit again after almost 10 years. We are pleased to hear that our staff was extremely friendly and helpful during your stay they work exceptionally hard to ensure our guests are comfortable. We will ensure that your compliment will be shared with all our staff.

We look forward to welcoming you back to our hotel in hopefully not too distant future.

Warm regards
Hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 24, 2013

Never been to South Africa before and had heard both the beautiful stories and the worrying tales. I had 4 days in Pretoria for business and wanted somewhere business oriented, safe and with all the services that could take the stress out of being in a new country.

The hotel delivered - staff were helpful even before I arrived with their travel desk arranging collection from Jo'burg airport (they didn't even grumble when my flight was 5 hours delayed).

Check-in was fast and friendly and the room wasn't the most modern room but it was spacious, clean and had everything I needed. I overlooked the Union building and the main road that separated it and its grounds from the park. Initially put off by the street noise I discovered on the first evening that it dies off pretty quickly after rush hour.

Staff were great, food and wine were equally good (although I never tried the buffet) and good value. The gym isn't big but has the essentials (2 running machines, 2 bikes, basic weights etc) but was hardly ever busy. Pool looked small but inviting although I didn't have the time to enjoy.

Overall a good hotel, with friendly staff and good service - will definitely stay there again

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Achetty, Ecommerce at Sheraton Pretoria Hotel, responded to this review, February 21, 2013
Dear Valued Guest

Thank you for choosing Sheraton Pretoria Hotel as your preferred accommodation for your first visit to Pretoria, South Africa

We are delighted to hear that the hotel and our staff lived up to your expectations and made your visit visit to Pretoria an easy one.

Again thank you for your positive comments and we look forward to welcoming you back.

Warm regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
1 review
3 of 5 stars Reviewed January 5, 2013

Hotel staff where friendly at check in. Taxi service took 15-20mins to arrive so you have to pre-book. Rooms are well maintain and clean. The phone does not seem to be answered after 10pm. I had external calls due to time difference and the switch board would not answer to put calls through to my room this can be a menace if you are on a business trip. Menu limited but the chef was willing to cook outside it which was a great meal. Thank you. Some parts of the neighborhood are not great and some are and two shopping malls three blocks down etc. Staff where attentive to needs. Internet service is great, guests are given 45mins free a day plus a printer, it's adequate if you want to check email or check-in online. One does not need more if you have things to do on an holiday. Breakfast has freshly squeezed juices! Room service is quite prompt.

Room Tip: Ask for a view with Union Buildings
See more room tips
  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Achetty, Ecommerce at Sheraton Pretoria Hotel, responded to this review, February 21, 2013
Dear Valued Guest

Thank you for taking the time to post your comments about our hotel and your experiences during your stay.

Thank you very much for your positive comments about our staff, rooms, internet and the freshly squeezed juice at breakfast.

With regards to the menu we created our food selection and variety as per demand of our guests. Your feedback is very important to us and will be taken into consideration. We shared your comments about phone with the relevant departments and will look into it in order to provide the service our clients come to expect from us.

We hope to see you again for you next visit to Pretoria, South Africa

Warm regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 5, 2013

I went just after Christmas from United Kingdom. Service was impeccable. Excellent taxi service provided by the hotel it probably R10 more than the other local taxi but it was worth paying the extra. All staff are attentive to all requests no matter how bizzare they are. I would most certainly go there again If i went back to South Africa. Union buildings are outside the hotel view is magnificent from the first floor balcony space. Gaubus stops right outside the hotel from the Gautrain station.

Room Tip: must have the deluxe room. rooms that don't have the Union buildings view are quieter.
See more room tips
  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
istanbul
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 23, 2012

Hotel has a good location for Pretoria but it is 50 min to Joburg. There is no taxi infront of the hotel, everytime you wanna go somewhere you need to call it thru travel desk which takes around 20 mins to 60 mins to come. The rooms are ok. They have upgrade me to a standard suite. Staff is very helpful. Food is very bad, don't try to eat anything. We ordered salad and the vegetable were dirty:-/ If u r coming to Pretoria for 1-2 days business trip then it is ok to stay.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Sheraton Pretoria Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Location: South Africa > Gauteng > Pretoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Pretoria
#7 Luxury Hotel in Pretoria
#9 Business Hotel in Pretoria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Official Description (provided by the hotel):
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Starwood EMEA, Orbitz, Travelocity, Priceline, Tingo, Despegar.com, Hotels.com and Venere so you can book your Sheraton Pretoria Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Pretoria
Pretoria Sheraton

Owners: What's your side of the story?

If you own or manage Sheraton Pretoria Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;