I write my reviews as I see it and I'm sorry, but for us Protea Manor failed to live up to our expectations. Here's why:
Trying to book a room was almost impossible. The website was unable to deal with it, the email contact we had never responded with anything useful (after 4 emails) and we ended up having to use an agent - probably making the cost more expensive.
The room we had was a standard room. On the first night, it was very noisy as the windows faced the main road and petrol garage. Goodness knows why the petrol garage thought it was appropriate to play load music all night. The windows failed to block out the noise and subsequently we had a very poor nights sleep. We reported this to reception and were told that all we could do was PAY to be upgraded so our room wasn't facing the road. Needless to say we didn't bother. The noise did improve throughout the week to be fair, but it was still disappointing we couldn't move rooms without paying a charge.
The rooms were cleaned daily, and the ladies did a very good job, but there was clearly a towel shortage as we had to wait all day for fresh towels. To be honest we would have preferred to keep the same towels all week rather than having to wait every day.
The breakfasts were extortionate (R135), when you could eat around the corner for about R50. The room rates were also what I'd consider on the steep side. The wifi cost was also huge, so make sure you don't download anything big. I have had feedback that they have increased the free wifi allowance from 100mb per day to 500mb - this should help in future.
They were unable to assist us with booking taxis on a couple of occasions. We were told a taxi would come but then it would go off on another job with no warning.
We mentioned the above to the duty manager on two occasions and the response was fairly useless. We were told our concerns would be looked into but we heard nothing. We had to retrospectively email head office to get any sort of answers. Eventually we received a satisfactory response to our comments, nearly a month down the line. I have some faith that our comments were eventually taken seriously so may not become issues in the future.
As far as the hotel itself goes, it is quite nice. The rooms were comfortable, clean, modern. The communal areas were nice. The staff were nice to us, despite not being able to deal with most our concerns. The pool looked OK, though as we stayed in winter too cold to swim. I can imagine that once they get their customer service sorted out this will be a very nice hotel.
- Official Description (provided by the hotel):
- Protea Hotel Manor provides an urban adventure. It’s chic design and true affordability provides the ultimate lifestyle hotel for all travellers. The hotel is a brilliant reflection of the trendy and life filled city, while simultaneously representing the next generation of Chic – stylish, young at heart and utterly cool. The hotel features a trendy cocktail bar, deck, pool, bistro and nail bar. For all laptop nomads, the hotel features 100MB free Wi-Fi throughout. Centrally located in the urban district, just meters away from the Gautrain, University and entertainment hub and within walking distance from Loftus Versveld, 5km from the CBD and 45 min from OR Tambo International Airport. Needing to get away from the hustle and bustle of the city? Up in the rooms, big white fluffy beds and bliss spa toiletries make you actually want to spend time there. Our deluxe and standard rooms are equipped with double glazed windows providing a quiet and relaxing environment in the urban hub in which to unwind. Our 29 self-catering apartments have kitchenettes with refrigerators, stovetops and ovens. Once you're ready to face the world again, the hotel's lobby makes for a great spot to grab a drink and catch up with friends. All GUEST rooms at the Protea Hotel Manor are non-smoking. ... more less
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