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“Poor service and mediocre food” 2 of 5 stars
Review of De Kloof Restaurant

De Kloof Restaurant
Waterkloof Golf Estate | Johan Rissik Drive, Pretoria 0000, South Africa
0730928562
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Ranked #15 of 357 Restaurants in Pretoria
Cuisines: Contemporary
More restaurant details
Restaurant details
Dining options: Breakfast/Brunch, Dinner, Reservations, Late Night, Private Dining
Description: De Kloof Restaurant endeavours to break the mould in Pretoria and offers high quality food at great value, in a beautiful setting.
Pretoria, South Africa
Senior Contributor
34 reviews 34 reviews
26 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Poor service and mediocre food”
2 of 5 stars Reviewed April 9, 2013

Went to this restaurant as magazine reviews rated it highly. Our starter was mistakenly served to a table who arrived 30 minutes after us and who had ordered the "tasting menu"! We therefore waited an hour from being seated to getting first course. When we asked how this could happen the waiters answer was "easily"!! I had beef fillet which consisted of three thin pieces stacked and tough (I don't know how you produce tough fillet). My wife had the hake dish which was tasteless. The trio of creme brulee were "pourable" with the consistency of unwhipped cream. The spun sugar on my wife's desert was burnt. I will not be going back to this restaurant in a hurry!

  • Visited March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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117 reviews from our community

Visitor rating
    69
    26
    14
    7
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Pretoria, South Africa
Senior Reviewer
8 reviews 8 reviews
8 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Superb food and service!”
5 of 5 stars Reviewed March 31, 2013 via mobile

An extraordinary evening! Our food was from highest quality and something out of this world! We enjoyed the sense of humor from the floor manager Precious! All the staff was pleasant! They had great knowledge of the menu to make recommendations! Great service from the waiters James and Leki! never an empty wine glass! We even received a little surprise for our anniversary! Definitely a restaurant we will visit again! Thank you for a delightful evening!

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Pretoria, South Africa
1 review
“Excellent restaurant!”
5 of 5 stars Reviewed March 24, 2013

We were a bit wary after reading some negative critics about De Kloof. We took the risk and it really was worth it!!!We were amazed by the excellent food, beautiful setting and friendly service - especially Charl went out of his way to see to it that all guests were happy. The guests (12 people in total) all agreed that it was the best food they had eaten in Pretoria since years - beatifully presented and delicious! Thanks again for making the birthday party an unforgetable one!

  • Visited March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pretoria, South Africa
1 review
“What an extra special evening!”
5 of 5 stars Reviewed March 19, 2013

De Kloof is a stunning spot in Pretoria that I visit regularly. This weekend I was there with a group of close friends for a special occasion. We were spoiled by Charl and his capable team with beautiful food and an exquisite view. The service was excellent and my guests were pleasantly entertained. Thank you for fine dining at a different level, my friends are still complementing me on their amazing evening.

  • Visited March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pretoria, South Africa
1 review
“Excellent Service and absolutely divine food!”
5 of 5 stars Reviewed March 15, 2013

I would like to take this opportunity to commend De Kloof restaurant on its excellent service. I frequently deal with various venues and restaurants and I have to say De Kloof stands out from the rest by far. The staffs are friendly, helpful and very courteous. They also made my work in arranging the event so much easier. The food was absolutely divine, and the presentation thereof was so delightful. The venue is ideally situated and looks great. Our staff still comes to me raving about the venue, the food and the friendly and professional service. You made the day very special for our boss. Thank you all for all the hard work. We will definitely make use of your services in the future. Well done!

  • Visited March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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