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25 - 28 of 28 reviews
Reviewed July 23, 2013

My Husband and I were in serious need of some R&R. The Guest house has everything you need, including a jacuzzi and mini sauna. The Downtown restaurant also served us a wonderful meal. The staff are accomodating and we ended up staying an extra night just because. We will most definitely go back. It as wonderful gem in Pretoria.

Room tip: The Madiba room is spacious and the bed is so comfortable!
Date of stay: July 2013
  • Trip type: Traveled as a couple
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Thank Amelia M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ikhutsa, Owner at Mountain Manor Guest House, responded to this reviewResponded July 13, 2015

Thank you very much for the feedback provided, we appreciate your feedback and use our client feedback to improve our standards and performances as client Satisfaction is a very serious matter for us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

I took my mom to Ikhutsa for an early Mothers Day gift. Our therapists were Vinolea and Salome and both were excellent. The spa offered a delicious lunch and lovely facilities. We had a relaxation booster package and really enjoyed it thoroughly. I would definitely go back again!

Date of stay: April 2013
  • Trip type: Traveled with family
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1  Thank Kate R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ikhutsa, Owner at Mountain Manor Guest House, responded to this reviewResponded July 13, 2015

Thank you very much for the feedback provided, we appreciate your feedback and use our client feedback to improve our standards and performances as client Satisfaction is a very serious matter for us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2012

I have stayed at Mountain Manor Guest House 4 times. I have enjoyed the guest house, it is a nice comfortable guesthouse, and a good value for the price.

I have also been to Ikhusta Spa (the spa on the premises of the guest house) on 4 occasions, and the first 3 visits were mostly lovely and enjoyable. I have returned and have recommended the spa to others as well.The last time I had an appointment at the spa, I asked if Vinolea (the best therapist I've had at the spa) was working that day and asked if I could request her to be my therapist. I was told that my request would be accommodated. She was not my therapist for the treatments. I understand that schedules change, but I would have appreciated being notified that Vinolea was not going to be working that day. I would have rescheduled for a time that she was there.

When we arrived for our scheduled appointment, we were taken to the treatment room located in the guest house (as opposed to the more private and tranquil treatment rooms by the pool) . The therapists were not ready for us (we were on time) and they went about preparing the room while we sat there waiting. Throughout the treatments (a hot stone massage and pedicure) both Lebo and Dolly had to leave several times because they had forgotten to bring the necessary items into the room to do the treatments. The room is not in a private or quite location. There was a constant stream of traffic walking by the doors as well as men working loudly just outside. I had to ask two times if the therapists would put on music to try to drown out some of the outside noise. At one point during the massage, a male worker walked in on my daughter and I, which is absolutely unacceptable. He had to be convinced to come back later to get whatever it was he had come into the room to get.

Because the therapists were not ready for us, the stones were not hot at the beginning of the massage. They didn't actually even start heating them until we were already lying on the massage tables, once again waiting for something that should have been prepared before we arrived. Lebo seemed to be very distracted. She would massage me for about 3 or 4 minutes and then continually leave me to move around the room adjusting this, or messing with that, or very loudly banging the stones together, or leaving the room for unknown reasons, and so on. She even stopped the massage about 15 minutes into it to light the candles in the room. I think the hot stone warmer must have been broken because they were constantly filling and boiling water in a water kettle to pour over the stones. Lebo dropped stones on me two times. I understand that the stones must be very slippery, but I've had hot stone massages before at other locations and have never had someone actually drop the stones on me. It was all completely unprofessional and not relaxing at all. I've actually had Lebo previously and was not impressed, this is why I specifically requested Vinolea.

If this had been my first experience with Ikhutsa Spa, I would have never returned and I would have specifically told friends to not book with Ikhutsa.

This all was bad enough, but I sent these concerns to the spa when they asked for my review of the spa. I never heard back from them. I never heard back from them and curiously, I was removed from their mailing list that I had been on for over a year.

Date of stay: April 2012
  • Trip type: Traveled with family
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23  Thank JRaySmith
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ikhutsa, Public Relations Manager at Mountain Manor Guest House, responded to this reviewResponded July 13, 2015

Dear Valued Client
Thank you for the feedback on Tripadvisor, we have your concerns have been taken note of and resolved. We appreciate your feedback and use our client feedback to improve our standards and performances. You are most welcome to visit us at our new acquired premises.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.