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“Will defininately visit again !” 5 of 5 stars
Review of Waterkloof Guesthouse

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Waterkloof Guesthouse
5.0 of 5 Guest house   |   445 Albert Street | Pretoria, Pretoria 0181, South Africa   |  
Hotel amenities
Ranked #121 of 311 Pretoria B&B and Inns
Mossel Bay, Western Cape, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Will defininately visit again !”
5 of 5 stars Reviewed May 10, 2013

Very friendly and welcoming staff members. Rooms were spacious with luxurious bathrooms and good quality linnen. Very nice full English breakfast was serve to my requirements. I had a sneek preview at the food that was served to conference attendants and am definately recommending it to my company. Had a wonderfull experience, thank you very much !!
Petrisna

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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17 reviews from our community

Traveler rating
    7
    4
    1
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Louis Trichardt, South Africa
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 10, 2013

The Esterhuizen family over the years has been staying at Waterkloof Guesthouse more than we could properly remember. Always a wonderful heartwarming experience in such tranquil and hospitalble surroundings.What makes Waterkloof very special is the people who has the rare ability to make guests feel like real friends or family.Booking is adviseable as this popular home away from home has become the preferred destination of quite a large contingent of regulars and return guests.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyalami
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed March 2, 2013 via mobile

Today is our second conference day at Waterkloof guesthouse and the delegates and organizer have not stopped talking about the problems and inconvenience.
Overseas guests that were booked into VIP rooms were booked into standard rooms even though booking was done months in advance.
Insufficient food was provided at lunchtime and in the morning there were 36 scones for 45 people.No notebooks, pens or peppermints in the conference room as was promised.Staff tell us that they haven't arrived.The conference room in cramped and the noisy air conditioning makes it hard for the people at the back to hear.

There is no bin in the ladies toilets for the paper towel that is provided to dry hands and the toilet doors jam so two ladies have been trapped inside the cubicles.

We are facilitators and spend a lot of time at conference venues and have never seen such a lack of response to feedback as well as a lack of effort to please their customers.

Stayed March 2013
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed February 25, 2011

This guesthouse has been graded 5 stars. Beware, it is barely worthy of half that. Unprofessional reception desk staff, errors with the date of my booking and the wake-up call that was never made were the least of my worries. The major problem was the depressing Room 29 that housed furniture best destined for the scrap heap. The outdated and shabby interior was augmented by an awful bathroom with a severely stained washbasin cabinet and propped up small vanity mirror on a window-ledge. Over the bath was a painting of a nude woman as explicit as a page three photograph! The outdated bedroom closet and vanity was so damaged, it should be removed. In fact, the entire room needed an overhaul. Pity that the modern TV set failed to deliver decent reception for most of the evening. Watch out for a shuttle service where the charge is only explained once you are in the car and driving! Nothing was said at reception about the charges for this service. This is a surprising guest house. Its publicity looks great but its pretty poor all round. If you wish to be depressed in Pretoria, then go for it. But be warned.

  • Stayed February 2011, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waterkloof Guesthouse

Address: 445 Albert Street | Pretoria, Pretoria 0181, South Africa
Location: South Africa > Gauteng > Pretoria
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #121 of 311 B&Bs / Inns in Pretoria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Waterkloof Guesthouse 5*
Number of rooms: 31
Official Description (provided by the hotel):
5 Star 31 En-suite rooms including Presidential Suite with private garden. Uncapped and unshaped Internet access. High security, shuttle service, laundry, restaurant, spa-baths, swimmingpool, spacious solid kiaat bar with braai area, safe parking, 24 hour service, 60 seater hi tech conference, wedding and function facility, 10 seater boardroom, close to Menlyn and Brooklyn shopping centers. ... more   less 
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