My husband and I decided to spend new year's eve at this lodge, as a friend of mine had stayed there and said it was really nice.
Let's start with the positive: the location is very convenient, only 40min drive from Joburg.
The lodge is located in a beautiful area, the scenery is amazing, very nice walking trails where you get to see herbivores.
We loved the room design, and it overlooks a small lake with green hills in the backdrop, it was a delight to see from the bed. It was also quite relaxing to enjoy the view while sitting in the small balcony.
the negatives are unfortunately more:
when we first got to the room, we found a rather big flying bug and a spider inhabiting the bathroom. It is quite understandable that such things would be common in a place nestled in nature like this one. However, I'm sure if the room was thoroughly cleaned before our arrival, no such thing would've occurred!!
The pools are really in a poor condition. The main pool, located in front of the reception and restaurant area, is the only one where you can swim (if you can manage to ignore the green mold on the sides!). There were only 4 chairs around, and just one umbrella. when we got there, we asked for an umbrella, stayed there for hours, but it never came!
As for the other smaller pools, I think they should be called stagnant ponds rather than pools...
As for the service, that's truly the worst part.
Upon check-in, the receptionist, though very friendly, was at a complete loss and confused. Couldn't find our reservation right away, and when we asked to settle the payment upfront, she didn't even know the amount, seemed to take a guess at it " Oh, I think it's..., ummm, yes, yes, right?" which is hardly something to expect from a 5-star accommodation...
Again, the same person upon check out, was still at a loss as to whether we had settled the payment or not, whether we had attended the new year's banquet or not, whether we had paid for it or not " On the system, you are ready to check out, sir"... meaning if we weren't honest decent people, we could've simply said Thank you and goodbye!!! So we explained that we did pay for the room, but still had to pay for the banquet that we attended, but where no one asked us to sign in. so she excused herself to go and check. we waited, but as she was running late , we got bored and decided to spend some time by the pool, then come back to her...
At the new year's banquet, the food was good, not outstanding, but not disappointing either. but service was really slow. anything we asked for took at least 5 minutes to be delivered, like cutlery and water!
the next morning, when my husband asked for an espresso, the waiter got so embarrassed because he didn't know which kinds of coffee were available, excused himself to go and ask...
In conclusion, the location, setting, room, are fantastic, but how this place is rated 5-star really escapes me!!
- Official Description (provided by the hotel):
- Nestled at the foothills of the Zwartkops Mountains in the Cradle of Humankind, Kloofzicht Lodge is the essence of tranquility and ultimate luxury, a comfortable 40 minute drive from both Johannesburg and Pretoria. Guests entering the luxurious Kloofzicht Lodge are greeted with the stunning vista of endless stretches of water as the infinity pool spills over into the Kloofzicht dam, finally settling into the Zwartkops mountains in the distance. Kloofzicht comprises 18 deluxe superior suites, 10 superior suites, 20 executive suites and 12 family / executive twin suites, overlooking either the six exquisite fly fishing dams or the unspoilt Zwartkops gorge and mountain. Five star conference and wedding facilities satisfy the needs of even the most discerning guests. The small but magnificent nature reserve upon which Kloofzicht is built, is home to kudu, impala, blue wildebeest, eland, red hartebeest, springbuck, gemsbok, zebra as well as a fascinating array of bird life. ... more less
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- Also Known As:
- Kloofzicht Hotel Muldersdrift