aircraft noise was so loud it sounded like they were taking off in the room
they are quite welcoming as long as you dont ask for anything, the staff just dont seem to put themselves out the way they should in a four star, its all superficial but once you actually want something the friendlyness goes fast. I asked if they had a local paper as there were none in the lobby or restaurant, NO.. asked if there was a newsagent nearby to be met with a blank face and finally a NO then they just walked off.... seems trivial but an example of the lack of service.
I arranged to prepay for our two nights in march and got a confirmation stating it was paid. credit card was billed again. Their response was that it was for the two night stay and that was that. still waiting for further follow up after I pointed out it was billed twice. its like everything is just too much trouble
breakfast was fine but again for the little more I would stay at their five star sister hotel and get the far better food, service etc
not sure if its their plan to downplay their property to force you to go up a level in hotel but if it is it worked, I had two nights here and two nights at the D'Oreale in the course of our holiday and there was just no comparison for a minimal price difference I fail to understand why the standard is so far apart.
If you need an overnight and dont need much this place is fine but beware the aircraft noise. At some unearthly hour of the morning I awoke with a start and it was a plane taking off, no idea why as its not a big difference in location to the other hotel but so much noisier.
- Official Description (provided by the hotel):
- Hotel facilities include: Bar and Lounge (Silver Moon), Breakfast Restaurant (Oriana), Baby sitting services, Business Centre, Helipad, Secure parking, Complimentary shuttle service to and from the Airport, Wireless Internet access in public area. ... more less
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- Also Known As:
- Peermont Mondior At Emperors Palace Hotel Kempton Park
- Mondior Concorde