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“THE BEST EVER” 5 of 5 stars
Review of Peermont Metcourt at Emperors Palace

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Peermont Metcourt at Emperors Palace
3.0 of 5 Hotel   |   64 Jones Road | Emperors Palace, Kempton Park 1620, South Africa   |  
Hotel amenities
Ranked #11 of 23 Hotels in Kempton Park
Richards Bay, South Africa
1 review
“THE BEST EVER”
5 of 5 stars Reviewed March 10, 2014

the service was excellent,the room was beautiful i liked everything in the casino to the rooms and everything else,there was nothing that i didnt like.although i came all the way from richards bay a 6 hour drive it was worth it.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caron c, Manager at Peermont Metcourt at Emperors Palace, responded to this review, March 14, 2014
Dear Valued Guest

Thank you for expressing your gratitude and satisfaction regarding your recent stay at the Peermont Metcourt Hotel at Emperors Palace. It is truly a pleasure to know that the hard work and commitment of our staff was instrumental in that success.

Your kind comments regarding your stay have been forwarded to the General Manager of Hotel & Resort Operations and you may rest assured that the staff will be commended for their efforts during your visit.

Thank you for your patronage of Peermont Hotels. We look forward to an opportunity to assist you in the future.

Sincerely,

Caron van Rooyen
Hotel Operations Manager
Emperors Palace
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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542 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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Warrington, United Kingdom
Top Contributor
171 reviews 171 reviews
28 hotel reviews
Reviews in 58 cities Reviews in 58 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed March 9, 2014

The Peermont Metcourt is part of the Emperors Palace complex in Johannesburg South Africa and is the largest hotel/casino we have experienced anywhere in the world. The level of service on arrival, the quality of the rooms and the general ambience of the hotel could not be faulted, but finding the dining area for an evening meal proved to be a daunting challenge! The search necessitated crossing to another part of the complex, walking for at least 10minutes, asking for directions on a number of occasions ( when it was possible to encounter someone ) and eventually being escorted through the massive casino area to the eating court. There the choice, quality of food, variety of eating establishments and level of service was impressive. Fortunately breakfast was provided on the ground floor of the Peermont.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caron c, Manager at Peermont Metcourt at Emperors Palace, responded to this review, March 14, 2014
Dear Valued Guest

Thank you for expressing your gratitude and satisfaction regarding your recent stay at the Peermont Metcourt Hotel at Emperors Palace. It is truly a pleasure to know that the hard work and commitment of our staff was instrumental in that success.

Your kind comments regarding your stay have been forwarded to the General Manager of Hotel & Resort Operations and you may rest assured that the staff will be commended for their efforts during your visit.

Thank you for your patronage of Peermont Hotels. We look forward to an opportunity to assist you in the future.

Sincerely,

Caron van Rooyen
Hotel Operations Manager
Emperors Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
3 of 5 stars Reviewed March 6, 2014

The bathroom is not seperate from the bedroom, bath in the middle of the floor, next to the bed, shower cubicle seperate, toilet cubicle seperate, but the toilet is smaller than an aircraft toilet and ones legs don't fit in behind the toilet door.... , it's just tiny and uncomfortable. on the positive side - Staff very friendly and room spotless and clean, and food was good. Also very expensive for what you get.

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caron c, Manager at Peermont Metcourt at Emperors Palace, responded to this review, March 14, 2014
Dear Valued Guest

Firstly thank you so very much for taking the time to give us a review regarding your recent stay at the Peermont Metcourt Hotel, I trust that you had a good trip home and a memorable and enjoyable trip to South Africa. I sincerely thank you for making Emperors Palace your “home away from home” and it’s really good to see that your stay with us was comfortable. Your comments regarding the size of the hotel room been forwarded through to the relevant management so that they are made aware of this feedback and can use it to their advantage and for this I thank you.
Once again, thank you so much for rating us so highly and I look forward to welcoming you back to Emperors Palace in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg
1 review
4 of 5 stars Reviewed March 4, 2014

We waited a bit long for chck in, at least 15minutes? There were two receptionists, however, one was helping waiter with some 'bills' therefore only one was attending to people checking in. The receptionists were very friendly. The place clean. Breakfast was quite impressive too.

Room Tip: I didn't provide
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caron c, Manager at Peermont Metcourt at Emperors Palace, responded to this review, March 14, 2014
Dear Valued Guest

Thank you for expressing your gratitude and satisfaction regarding your recent stay at the Peermont Metcourt Hotel at Emperors Palace. It is truly a pleasure to know that the hard work and commitment of our staff was instrumental in that success.

Your kind comments regarding your stay have been forwarded to the General Manager of Hotel & Resort Operations and you may rest assured that the staff will be commended for their efforts during your visit.

Thank you for your patronage of Peermont Hotels. We look forward to an opportunity to assist you in the future.

Sincerely,

Caron van Rooyen
Hotel Operations Manager
Emperors Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 4, 2014

After the incredible service we had received elsewhere in South Africa, it was inevitable that we would have to come back to a more basic approach. Problems with the satellite meant that TV and wi-fi were not working. Linked to the Emperor's Palace Casino, it was a short walk to a Las Vegas type lay out with many good restaurants. We were flying out the next morrning so the hotel served a useful purpose. Breakfast was good and there was a hard working supervisor who was busy making sure everyone received good service.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gauteng
1 review
4 of 5 stars Reviewed March 3, 2014

As stated in Room Tip below and that the Shuttle service to and from the Casino, needs to run longer hours, especially on the weekends. Besides the aforementioned, I would consider staying at Peermont Metcourt at Emperors Palace again.

Room Tip: Just one tip. Never leave half used shampoo/body lotion for the next guest. Check all plugs in hand...
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manzini
1 review
4 of 5 stars Reviewed March 3, 2014

I am always happy to stay at Peermont Metcourt, what a pleasure. from the reception upon arrival, the staff are friendly, welcoming and helpful. The location is at a very convenient spot and have access to a wide range of entertainment facilities within the Emporers Palace Centre. i just love it


Room Tip: Excellent Service. all amenities I need are available and can always call the reception for addition...
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Peermont Metcourt at Emperors Palace

Address: 64 Jones Road | Emperors Palace, Kempton Park 1620, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Kempton Park
#8 Business Hotel in Kempton Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Peermont Metcourt at Emperors Palace 3*
Number of rooms: 248
Official Description (provided by the hotel):
Hotel Peermont Metcourt at Emperors Palace Contemporary convenience at its best...the 3-star Peermont Metcourt at Emperors Palace offers stylish and comfortable rooms as well as a "group-friendly" experience for corporate, convention and leisure guests. The hotel offers a variety of room configurations and amenities which include LCD flat screen TV, satellite DSTV channels for all languages, tea and coffee stations, secure internet connections, laptop safe, working desk with business-convenient plug points. The hotel's clean and modern façade is complimented by a private and sheltered pool terrace, set in a beautifully landscaped garden, providing guests with food and beverage service throughout the day. Specifications include a comfortable, large ground floor reception area with enough space to accommodate large tour and convention groups with ease. The hotel features (248 rooms) with 176 Classic rooms, 69 Superior rooms and 3 Special assistance rooms. Smoking and non-smoking rooms are available. Check-in after 15h00 / Check-out before 11h00. ... more   less 
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Also Known As:
Peermont Metcourt At Emperors Palace Hotel Kempton Park
Metcourt Laurel

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