My husband and I have stayed here a couple of times before, once when it was a Holiday Inn years ago. We stayed this time at the beginning and the end of a two week vacation in South Africa. I emailed the hotel directly asking for their rates for the days in question, and also mentioning that we would be arriving early (as most overseas visitors do). Eventually got back a form email making no mention of early arrival, but confirming the booking.
Getting the free shuttle was an exercise in itself as it only waits at one place at the airport, tucked behind the InterContinental Hotel, and there is no shelter from the wind and rain. It also means that if you arrive at the Domestic Terminal you have to walk quite a way before locating it.
Our first check-in was with George, who was most helpful and pleasant. Our room was not ready, but we sat in the lobby area and George sent us over some coffee. Taken to our room after about an hour and it was a pretty decent standard airport hotel room. King-size bed, armchair and ottoman, desk and chair, TV with cable, tea and coffee making facilities, but a blank space where a refrigerator should be. One excellent feature was the wall-mounted reading lights over the bed, in addition to regular bedside lamps.
Bathroom a decent size and plenty of reasonably good quality towels. Soap, shampoo, conditioner, lotion etc.and a hairdryer in one of the room drawers. Good shower, but with the controls at the opposite end of the tiled area to the shower-head - a little confusing. And why a translucent wall between the shower and the main bedroom? Very disconcerting and disturbing when trying to sleep at night.
Each day we were here there were conventions in the hotel, and the two elevators really weren't enough to keep up with the traffic. The public areas were also nearly always full of conventioneers and other groups waiting with luggage for transportation. Similarly, the large dining area was always very full at breakfast, so not very relaxing. The breakfast buffet choices, however were very good, with something for everyone, including eggs cooked to order. The coffee and tea serving wait staff were often overwhelmed.
We did not have the evening dinner buffet, but had lighter fare served in the bar, which was pretty decent. Again, this area was usually full of convention attendees and one evening a reception was being held in the bar - again not relaxing for the rest of us.
There was a good gym/workout room, with three treadmills, several bicycles and other machines, plus weights. Wi-fi and Internet access was not free and I found the best thing to do was use the Business Center on the ground floor rather than going through the convoluted process of signing up for wi-fi access each time I wanted to use my iPad.
Hotel staff were generally very helpful and efficient, although the numerous front desk representatives often seemed more interested in talking with or apparently training each other than helping guests.
The location and infrastructure of this hotel can't be beat and the service was generally good, but the crowds of convention attendees was very distracting and often annoying. If you are literally only going to be overnight at the airport, I would recommend it, but otherwise it is probably better to seek an alternative.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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You’ll be delighted to hear that the Large Convention Group have left our Hotel and that we’re back to normal business as usual.
Should your travels bring you back to South Africa please get in to touch with me on email@example.com
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.