we had cofirmed booking at the peermont monidor at emperors palace only to be downgraded to the metcourt suites. on trying to check in there we came across ms zodwa mthambu. she is one of the rudest human beings one can ever come across. on giving her the voucher she made it sound like she was doing me a favor to check me in ( i was the only one at the counter) . when the rest of my group turned up at the front desk after getting our luggage she yelled at me cause i hadnt informed her there were 4 adults, which was clearly stated in the voucher. On providing identification she asked us to BACK AWAY . Coming from the hospitality industry. BACK AWAY ? really ? i was taken aback and when i dint BACK AWAY as asked, she asked me if i dint understand what she just said.
we were given a suite for all four ,as i think no other room was available,surely not out of the kindness of her heart.(nothing impressive its just big) we were in transit in jo'burg and at this point after listening to ms zodwa's verbal bashing any room was fine. on asking for the manager we were told he was on leave . i informed them that this incident would be mentioned on trip advisor all of a sudden the manager was working !! the manager arrived with our suitcases in 2 minutes and apologized for her behavior and were given a voucher for 800 rand( approximately 100$ at the time ) for dinner .the price difference between the monidor and metcourt suites is $100 per room anyway !!
the suite (#3) is located near the kitchen ,theres a common door between the bedroom and a hall or something cause the entire night we heard dishes being stacked and people talking and a loud crashing sound at 4 am . it was horrible ...no sleep for any of us..during checkout the next morning i told the person at the reception about the noise ( he did ask me how my stay was !! ) and all he could say is oh..
i get it sometimes you are stuck with the bad rooms but the lady at the reception was a nightmare...the only positive aspect this hotel has is that its close to the airport but id rather be stuck in traffic than deal with such people and ruin everyones mood and vacation !!!
- Official Description (provided by the hotel):
- Affordable accommodation with friendly service...the 3-star select services Metcourt Suites offers a home away from home. The hotel features 80 spacious suites with contemporary furnishings. All the usual technology is available in the rooms with Wi-Fi connectivity available in public areas. Breakfast is served in the stylish Primavera restaurant. Guests also have access to the casino, dining, entertainment, convention and relaxation facilities of the Emperors Palace resort.The hotel features (80 suites) with 56 Classic suites with twin beds, 5 Classic suites with king size beds, 16 Deluxe suites, 2 Premier suites and 2 Presidential suites. Smoking and non-smoking rooms available.Check-in after 15h00 / Check-out before 11h00.No porterage service is available.Hotel facilities include:Breakfast restaurant (Primavera) Vendor machinesHelipadSecure parkingComplimentary shuttle service to and from the AirportWireless Internet access in public areasUniversal Accessibility GradingThe 3-Star Peermont Metcourt Suites has been awarded has been awarded Bronze in all three categories - communication, visual and mobility.The Universal Accessibility Grading relates to the suitability of an establishment to accommodate guests who are Communication, Visual and/or Mobility impaired. These requirements have been integrated with the standard TGCSA (Tourism Grading Council of South Africa) assessment criteria and are an additional grading that does not affect the standard quality and star grading assessment of the property. ... more less
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