We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good experience” 4 of 5 stars
Review of Protea Hotel O.R. Tambo Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Protea Hotel O.R. Tambo Airport to your Saves list
Protea Hotel O.R. Tambo Airport
4.0 of 5 Hotel   |   Corner York & Gladiator Street | Rhodesfield, Kempton Park 1627, South Africa   |  
Hotel amenities
Ranked #12 of 23 Hotels in Kempton Park
Kigali, Rwanda
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Good experience”
4 of 5 stars Reviewed September 8, 2013

spent three nights passing in/out of Jo'burg. Room was very clean. Shower was excellent. Bed/Bed linens very comfy. Even though you look out over the airport, the noise was not a factor.

Sometimes I found the staff a bit abrupt, but that may be just a cultural difference. Food was good, though I would appreciate having another breakfast option besides the buffet.

Generally, though, I would recommend to others and believe it's a good value.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review, September 20, 2013
Dear sooolucky

Thank you for posting your feedback on TripAdvisor.

An overall “good experience” is what I want our GUESTS to have when staying at Protea Hotel O.R. Tambo Airport. The housekeeping TEAM pays extreme attention to detail to ensure that the rooms are clean and comfortable at all times.

I apologise for any STAFF interactions that were abrupt. The culture within the hotel is meant to be friendly, welcoming and a home away from home. I will discuss this with the TEAM.
I hope that you will visit us when you are next in Johannesburg.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

501 reviews from our community

Traveler rating
    135
    237
    86
    32
    11
See reviews for
41
195
65
129
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Top Contributor
160 reviews 160 reviews
54 hotel reviews
Reviews in 66 cities Reviews in 66 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed September 5, 2013

After flying in from Australia (LONG trip!), it was great to get to our Hotel. Beautiful modern decor, and very attentive staff. We bought gigantic hamburgers from the bar (yum yum!!) which were very reasonably priced and sat in the garden area near the pool, which looked lovely, with heaps of chairs and cabanas around it (but it was too cool for a swim).

Our room was more than adequate, and the shower was hot and refreshing (in the corner of the bedroom, which was odd, but ok). Don't particularly like the smoked glass door on the toilet, but that's a matter of taste. Very comfortable bed, and spotless housekeeping.

Breakfast was great - good array of foods, and fresh bread, which was lovely.

Went downstairs in the middle of the night to have a cigarette, and chatted with a lovely couple from Cape Town. South Africa seems like a very friendly country, and our first night was very pleasant. Protea Hotel OR Tambo was the perfect choice for weary travellers to refresh!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review, September 20, 2013
Dear Kid_U_Not58

It is such a pleasure to hear that we were able to provide you with the rest and relaxation you need after your long travels. I love receiving comments about the aviation theme we have in the hotel, which certainly a unique experience for all.

There is nothing like a great meal to refuel ones tank. The pool may be a bit cold for a swim, but the fresh air and comfortable chairs do wonders. I am sure your expectations were high after those burgers and the chefs will be ecstatic that the breakfast spread exceeded them.

I am pleased that you enjoyed the friendly South African culture and hope you return again.

Thank you for all of your comments.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxnard, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 4, 2013

I stayed here for one night during a stopover in JNB. The room was small but more than adequate for a short stay. I could see the terminal and aircraft from my room window across a large highway. The room was spotless and in excellent condition. I took the hotel shuttle from JNB to the hotel round trip. Finding the shuttle bus to the hotel was not that difficult, only a 5 min walk from the terminal. A couple of young men "helped" me find the shuttle bus stop but it is not necessary at all. The hotel had adequate dining facilities but there did not appear to be other eateries very near the hotel. The hotel breakfast was very good. I would stay here again during a stop over at JNB. The morning when I checked out far too many people needed a shuttle bus trip back to the airport. Since the shuttle bus was full, one of the hotel staff drove five of us to the airport in a regular car. I don't know if it was his car or the hotels, but in any case they went the extra kilometer to make sure we made it to the terminal on time.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review, September 20, 2013
Dear W7364GGCarlos

Thank you for this amazing review. We aim to be a “great airport hotel” and your comments will do wonders for STAFF morale.

We want every GUEST to feel as if they were the first to stay in the room. The spotless and excellent condition you speak of is exactly the reaction we strive for. I will congratulate the TEAM on their efforts to achieve excellence.

GUEST service is very important to us and I am so happy that the STAFF went the extra mile for you and your fellow GUESTS.

I hope the rest of your travels went well.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livingstone, Zambia
1 review
3 of 5 stars Reviewed September 4, 2013

its conveniently located next to the airport and has a shuttle service to and fro every 30mins. The rooms are nice and comfortable but the idea of having the toilet next to the entry door is somewhat not cool. improvements in staff courtesy is needed. took me 38 mins to get checked in because my room wasnt ready, and that was at 4;30pm. Appalling. receptionist did not even acknowledge my prescence. Bar tender was too casual with his language, greeted me with a "yetta bro- what can i get you"- i was shocked. the receptionist Frank was very helpful and very proffessional-thumbs up to him. buffet meals were pretty average and lacking in depth and creativity. all in all good place for business travel.

Room Tip: choose the rooms on the west side, there is less noise of planes taking off
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review, September 20, 2013
Dear viskis2013

GUEST feedback is very important to us and thank you for sharing your experience on TripAdvisor.

I am very happy that the hotel was perfect for your business trip. However, I can assure you that the concerns you raised will be receiving my urgent attention. There is no excuse for you room not being available at that time of the day.

I will sit down with the bar and restaurant TEAMS to discuss your comments about the quality of the buffet as well as the STAFF attitude. We aim to provide the best GUEST service and more training will be provided to ensure this is being achieved.

I would be happy to discuss this with you further. You can contact me at gm@phortambo.com.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington State
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 3, 2013

The hotel is conveniently located just across the freeway from the airport, perhaps a 10 minute ride. Not walkable. You can catch a free shuttle at the transit area that runs to and from the airport every half hour. We were assigned to a room at 10:00PM that had not yet been cleaned and were then sent to a handicapped room which was all that was available at that time of night. Fortunately that room was clean and we had a good sleep. Breakfast is a nice buffet that is apparently set up for tour groups and included in their room rate. We were travelling on our own and so breakfast was not included and they had no separate menu for those of us who just wanted a light breakfast.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review, September 20, 2013
Dear Nan2010

We appreciate your feedback and comments posted on TripAdvisor.

The close proximity to the airport, as well as the complimentary scheduled shuttles, is very convenient for travellers.

It is disappointing to hear of your experience when checking into your room. You should have been welcomed by a clean room immediately. I am glad that the STAFF was able to move you to an alternative room where you could get some rest.

The breakfast setup is standard every morning and if it is not included in the rate, GUESTS are welcome to sign it to the room and settle at check out.

Thank you and please visit us when next in Johannesburg.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed September 3, 2013

Booking was confirmed, first room had however a air conditioner problem so I was asked to move to another room. Room service food ordered through the bar restaurant was really top quality and on time! Compared with other Protea hotels, not making my top list though.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review, September 20, 2013
Dear Easyref

An average experience is certainly not we aim to provide and I am extremely sorry that you felt this way. I will be sharing your feedback with the TEAM to ensure that this does not occur in the future.

However, it is still positive that you enjoyed the room service and its speedy arrival.

I would welcome the opportunity to discuss your experience directly. You can contact me at gm@phortambo.com.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 1, 2013 via mobile

Friendly service. So handy if you're transiting through Jo'berg or have an early out or late flight in. Staff were really nice, room was clean and tidy, worth the money and very convenient! Food was good to. The airport transfer is extremely handy. If you are coming out of arrivals ignore the well dressed people telling you to follow them, they're dodgy. Go to the information desk to get the directions for the transfer bus!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review, September 20, 2013
Dear katsmi12

What a fantastic review, Thank you for posting it on TripAdvisor.

There is no doubt that our location is extremely convenient for travelers arriving late or leaving early. I am pleased that in addition to our location, the STAFF was so friendly.

The chef and TEAM know the importance of a full tank for travels, work or sightseeing. They will be thrilled that you enjoyed their delicious creations so much.

All airport personnel are aware of the transfers that we offer and will gladly point GUESTS in the right direction.

I look forward to welcoming you back.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Protea Hotel O.R. Tambo Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Protea Hotel O.R. Tambo Airport

Address: Corner York & Gladiator Street | Rhodesfield, Kempton Park 1627, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 23 Hotels in Kempton Park
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel O.R. Tambo Airport 4*
Number of rooms: 213
Official Description (provided by the hotel):
Protea Hotel OR Tambo Airport – Best Location, Ultimate Convenience. The pristine four-star Protea Hotel OR Tambo Airport is set in the heart of Kempton Park, minutes from OR Tambo International Airport, South Africa’s largest airport. An aviation enthusiast’s paradise, the hotel is themed around an aircraft hangar. The industrial ambiance of the hotel is felt in the polished concrete floors, steel finishes, chrome lighting and top to bottom windows. Order a cocktail at the long, steel aircraft wing that is the bar, sink into a comfortable couch and relax as you watch the aero planes cruise to the landing strip. The lounge provides a peaceful setting with WiFi access where business travellers can conduct informal meetings. Time-conscious local and international business travellers can enjoy a convenient location 35 minutes from Sandton and Pretoria and is situated 800m from the Rhodesfield Gautrain Station. Protea Hotel OR Tambo Airport offers complimentary shuttles to and from OR Tambo International Airport between 06h15 and 22h45 daily, as well as a shuttle to and from Rhodesfield Gautrain station on request. Whether you’re stopping over or have an extended business stay ahead, Protea Hotel O.R. Tambo Airport has it all – trendy pool area, funky bar and The Warehouse restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Cheap Tickets, Agoda, Priceline, Despegar.com, HotelTravel.com, Hotels.com, TripOnline SA, Odigeo, Tingo and South African Hotels so you can book your Protea Hotel O.R. Tambo Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Protea Hotel O.R. Tambo Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.