On the 1 April 2015, I booked a hotel stay online for a return trip to South Africa on the 18 June 2015, at the OR Tambo Transit Hotel.
But, as things happen, I had a slight change of plan and had to delay my trip by one day. On my way out of the country on the 12 May 2015, I stopped by the hotel to delay my arrival date by one day, in person, and was assured by the desk clerk that all was in order. Silly me, I should have asked for a printout.
When I arrived at the hotel on 19 June, I was met with surprised looks and informed that I should have arrived a day earlier as per my original booking! No change had been made although the clerk could see that someone had accessed the system. Despite my protestations, I ended up having to pay for another night in the hotel and I ended up forfeiting my original booking!
This is the second time I've stayed at the OR Tambo Transit Hotel and for the second time I've received disappointing service. It's starting to get rather tedious. Please surprise me with actual helpfulness next time?
Holding thumbs for the next visit, since I don't have a choice.
- Official Description (provided by the hotel):
- PLEASE NOTE THAT THE PROTEA HOTEL TRANSIT O.R. TAMBO AIRPORT IS EXCLUSIVELY FOR GUESTS IN INTERNATIONAL TRANSIT. Protea Hotel Transit O.R. Tambo Airport - A Classical African Experience for transient travellers. The Protea Hotel Transit O.R. Tambo Airport, situated behind Immigrations inside international departures at OR Tambo International Airport, offers a welcome opportunity for transient travellers to rejuvenate between international flights. As the only hotel in this location, we offer the utmost convenience to all international travellers in transit – catering to your specific needs. Be it a refreshing shower or a quick nap on our comfortable beds before you board your next long flight; Protea Hotel Transit O.R. Tambo Airport is the perfect choice for you! The classic and modern Protea Hotel Transit O.R. Tambo Airport ensures that you receive fast, efficient and friendly service, from express check in to check out. Our location also offers you the opportunity to roam the wide selection of retail shops and restaurants should you have the time. We have taken every measure to ensure that your stay with us is as convenient and enjoyable as possible. ... more less
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