There aren't enough superlatives to describe how LIz and her team made our stay in Johannesburg so perfect. You CAN believe everything that all the other reviews say! It was great to be in such a quiet, peaceful and private location yet with many great restaurants and shops so close. If we ever had a query about what to do, where to find something, there was always someone to answer, even quite late into the evening. This really was service par excellence and a home from home. I can't understand why anyone would choose to stay in a hotel, when you can have Liz at Lancaster. Thanks a million to Liz, Zac, Catherine, Thandi, Elaine and Rosie. We will be back!