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“exceeded all expectations” 5 of 5 stars
Review of Rutland House Bed & Breakfast

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Rutland House Bed & Breakfast
48 Rutland Avenue | Craighall Park, Johannesburg 2196, South Africa   |  
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Hotel website
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Hotel amenities
Ranked #9 of 229 Johannesburg B&B and Inns
Montreal, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“exceeded all expectations”
5 of 5 stars Reviewed January 23, 2013

I arrived with my 2 grown daughters after a long flight from North America. Delia was fabulous. One of my daughter's suitcase had been ripped, and Delia made several phone calls to advocate for her, which resulted in her being given a brand new (and larger) suitcase for free. Also, when we arrived, which was a few days before xmas, Delia announced that she had extra space and, instead of having all 3 of us in one room, she had decided to give us one room for my daughters and one room for myself, at no extra cost. The breakfast was excellent, and we enjoyed having a dip in her pool as well. Delia is a real gem of a person. The neighborhood is quite safe. We walked one night to the Corner Cafe for a delicious dinner. Book immediately to avoid disappointment, as it fills up most of the year well in advance!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rutlandhouse, Owner at Rutland House Bed & Breakfast, responded to this review, February 8, 2013
Dear Ruth, Thank you for such a lovely review. It was a pleasure to have you and your daughters to stay and I hope you went on to enjoy the rest of your trip with all suitcases in tact...
All the best to for 2013 and maybe I will see you and / or your daughters in the future.. With very best regards Delia
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132 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 7, 2013

Absolutely detestable!

I might edit this later, however, I would advise not staying here. After I left I was charged for breaking a chair and leaving the room in total disarray accompanied by a very rude email full of personal insult.

So, if you like being insulted; being charged from breaking things that are in fine working condition; being told that folded blankets, washed dishes, wiped counters, wiped stoves, trash set aside, and just a general state of daily cleanliness constitutes filthy; and having your trash gone through (yes, this happened too), then this is the perfect place for you. Otherwise, I don't advise it.

The trash thing is really sketchy though. Why would someone go through someone else's trash?..

  • Stayed December 2012, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rutlandhouse, Owner at Rutland House Bed & Breakfast, responded to this review, February 8, 2013
Dear Jo, Thank you for your review. We obviously have differing ideas on cleanliness. You forget to mention I did not charge you when the single booking suddenly becoming a double booking with your girlfriend. I let this pass. You do not mention I drove you to my local gym and introduced you to the management and asked for a special rate for you. I went out of my way to make you feel at home and comfortable. But I am pleased you have had a chance to say your words. Delia
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Lagos, Nigeria
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2012

We left Nigeria for a two week business trip with mixed feelings. Rutland House catered for all our needs beyond our wildest imagination.The location is central and the compound neet and well kept, the beautiful garden gives us the feeling of living close to nature. Delia and her team makes this trip the best we had ever had! The lovely breakfast with different faces was a fantastic experience! Our cottage makes us feel like King & Queen. It was like a second honeymoon. Greta,Sarah&Andrew complement Delia making our stay a wonderful experience. We certainly would not want to stay anywhere else at our next visit next year. Thank you Delia for making us feel welcomed and well taken care of.

Room Tip: Each room is unique with privacy while still being a part of a loving large family
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rutlandhouse, Manager at Rutland House Bed & Breakfast, responded to this review, December 10, 2012
Peter and Lois, It was such a pleasure to have you to stay at Rutland House. I felt by the end of your 2 weeks here we were firm friends. You are a lovely couple and I wish you all the success you deserve with your business.
I look forward to your next visit next year. Till then, keep well and enjoy your little girls.
Delia
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Sydney
Top Contributor
59 reviews 59 reviews
33 hotel reviews
Reviews in 43 cities Reviews in 43 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed November 25, 2012

Johannesburg has a rather daunting reputation to people who don't know it. Four of us (two widow friends and my wife and me) needed an overnight stay there on the way back to Australia from an African safari. We found Rutland House through TripAdvisor. It is not the Ritz but was a comfortable B&B with a lovely British-style garden in an attractive and well-off suburban area. What was special was the help the proprietor, Delia, gave us. Through her, we arranged airport transfers and a day tour. They all worked perfectly. This city that had made us a little apprehensive ended up a successful stopover to finish our trip, thanks to her. Delia was away when we stayed, but her temporary staff looked after us well and made a good breakfast.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rutlandhouse, Owner at Rutland House Bed & Breakfast, responded to this review, December 10, 2012
Thank you very much for your lovely review and I am sorry I did not get to meet you all. I am please all our plans were so successfull and your brief visit to Johannesburg and Rutland House was enjoyable.
With very best regards
Delia
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Harare, Zimbabwe
1 review
5 of 5 stars Reviewed November 15, 2012

My family will stay at Rutland each time we visit South Africa. Its a very warm home away from home and the breakfasts are incredible. The garden is well maintained. Delia is awesome and her hospitality skills are a cut above the rest. She goes an extra mile to assist...

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rutlandhouse, Owner at Rutland House Bed & Breakfast, responded to this review, November 17, 2012
Thank you so much for your lovely review and for posting our happy photographs in the breakfast room. Pity your lovely daughter took the photos as it would have been nice to have a pretty young face joining us... It was such a pleasure and fun to have your family to stay and I am pleased the shopping went so well. I definately look forward to your next visit and hope you all keep well and happy till then. With very best wishes .
Delia
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Paris, France
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 11, 2012 via mobile

Our family moved to South Africa and we had the great chance to stay with Delia in Rutland house for a month, before entering our new house.
The garden is wonderful, the cottage very comfortable, Delia and her staff is very welcoming and try to make your life simple and easy.
A great souvenir for our first steps in this country.

Stayed October 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rutlandhouse, Owner at Rutland House Bed & Breakfast, responded to this review, November 14, 2012
Merci beaucoup Aude,
It was such a pleasure to have you to stay at Rutland House. I think my French improved as I had to speak to your cute 2 year old daughter in French !! I wish you all happiness with your next few years in Johannesburg and i look forward to the verre du vin we must still have.
Many thanks for the great review.
Delia
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Lyon, France
Top Contributor
64 reviews 64 reviews
54 hotel reviews
Reviews in 39 cities Reviews in 39 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed October 30, 2012

We stayed in this friendly and clean "Bed & Breakfast" for a few nights while visiting my 87-year old mother-in-law in Johannesburg.

Our room was spacious and we really appreciated all the small personal touches like fresh fruit, rusks, coffee, tea etc. The bed was very comfortable and the surroundings very quiet. The owner Delia is absolutely delightful and a great hostess. She has a special gift of bringing guests together during breakfast and we ended up having great conversations.

Her garden is beautiful - I loved her roses!

We will be back next year!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rutlandhouse, Owner at Rutland House Bed & Breakfast, responded to this review, November 1, 2012
Thank you for your lovely review, it was a pleasure for me to have you and Keith to stay and I especially enjoyed meeting your mother in law briefly. Thank you for your comment on the roses, sadley they have just had their first cut back of dead heads but they will be back. I look forward to seeing you both again in the future, till then, keep well. With very best regards
Delia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Rutland House Bed & Breakfast

Also Known As:
Rutland House Hotel Johannesburg
Rutland House Hotel
Rutland House Bed And Breakfast
Address: 48 Rutland Avenue | Craighall Park, Johannesburg 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #9 of 229 B&Bs / Inns in Johannesburg
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Delia Ferguson has been extending a warm welcome to her guests since 1995. Rutland House is centrally situated in a lush half acre garden between Sandton, Rosebank, Hyde Park and Randburg. All the suites and cottages are set away from the main house, each with it's own private patio or garden. The 2 bedroom cottage is ideal for families or long stays. The one bedroom cottage is perfect for the business traveller on a contract. ... more   less 

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