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“Avoid at all costs” 2 of 5 stars
Review of Garden Court Milpark

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Garden Court Milpark
3.0 of 5 Hotel   |   Cnr Empire and Owl Streets | Auckland Park, Johannesburg 2073, South Africa   |  
Hotel amenities
Ranked #34 of 70 Hotels in Johannesburg
Cape Town
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
“Avoid at all costs”
2 of 5 stars Reviewed October 22, 2012 via mobile

I am currently staying at this hotel as part of a corporate group booking. A good number of us (over fourty of us) were checked into the hotel's smoking rooms by default, I had to specifically request a non-smoking room.

The bed spread had a huge stain on it and the throw on the bed was worn. The room is a bit dated. At least the latest Dstv channels are available.

The Macrib on the ground floor is terrible with service non existing. Our waitress was unfriendly, as if we were inconveniencing her by eating there.

Overall very disappointing!!

  • Stayed October 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noël A M, General Manager at Garden Court Milpark, responded to this review, December 3, 2012
Dear Mkoeleman7,

Thank you most sincerely for taking the time to do a review of your experience on TripAdvisor. Your feedback is always welcomed and greatly valued as it assist us to constant improve our product and service delivery to our guests.

I was most disappointed to read about your experience and apologise most sincerely for us having create an unfavourable impression of our hotel. I have personally investigated your comments with the relevant management of staff at the hotel and please rest assured that corrective action has been taken where appropriate as to ensure that a re-occurance of the same is avoided where at all possible. It would seem that at the time of reservation, there were no request made for non-smoking rooms and therefore smoking rooms were allocated based on availability. We have since rectified that with the relevant bookers and have made a note in the system to ensure that it does not occur again. I was also disappointed to hear of the damaged and dirty bedspread in your room, which is unacceptable and should not have happened at all. However, it is with great pleasure that I inform you of our refurbishment which is planned for warly 2013 where all our bedrooms, bathrooms and corridors will be totally renovated, including both 'softs' (bedspread, carpets, curtains and so on) and furniture in the bedrooms.

I have also discuss your experience at the MacRib Restaurant with the owner (as it is operated and managed by an outsourced company) who has also taken the appropriate corrective action. It is desappointing that you had to experience unfriendly and disinterested service from MacRib as generally service is very friendly and of a good quality.

Please rest assured that what you have experienced is definitely regrettable and isolated shortcoming and not the usual standard of Garden Court Hotels and this hotel, which our valued guests are acustomed to.

We thank you once again for your constructive feedback, which is always greatly valued and we look forward to welcoming you back again at the hotel in the near future.

With renewed apologies and kind regards

Noël A. Macquet
General Manager
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63 reviews from our community

Traveler rating
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    15
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See reviews for
12
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32
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
Polokwane, Limpopo
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 9, 2012

I checked into Garden Court Milpark on Friday 5/10/12 at 15h00 - my room was not available as it had not been cleaned. On Saturday morning I called reception and spoke to Christine to extend my stay to include Sunday night. I went down to reception to confirm it with Christine and Thato. On Monday morning at about 00h45 in the morning 2 men entered our room - they had apparently knocked but we were fast asleep. We woke up to be confronted by a security guard and another man IN OUR BEDROOM. We tried to remain calm and were informed that they were just checking if the room was occupied. For obvious reasons we did not sleep for the rest of the night - reception also did not answer their phones for me to find out what had happened. The next morning I informed the duty manager who informed me that the night staff did not know if the room was booked or not and that they then went together with a security guard to check if there were people in the room. (Why they did not register my extension or call on the phone or come and check at an earlier time I am not sure) I find this very scary and unsettling and together with the area in which Milpark Garden Court is situated I will really think twice before going there again - If you check my previous bookings you would see that in the past I have preferred to stay in this hotel as it is so central but I will think twice from now on.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noël A M, General Manager at Garden Court Milpark, responded to this review, December 3, 2012
Dear afrroots,

Thank you most sincerely for your previous patronage of our hotel taking the time to do a review of your experience on TripAdvisor. Your feedback is always welcomed and greatly valued as it assist us to constant improve our product and service delivery to our guests.

I was most disappointed to read about your experience and apologise most sincerely for us having create an unfavourable impression of our hotel. I have personally investigated your comments with the relevant management of staff at the hotel and please rest assured that corrective action has been taken where appropriate as to ensure that a re-occurance of the same is avoided where at all possible.

It is with great pleasure that I inform you of our refurbishment which is planned for warly 2013 where all our bedrooms, bathrooms and corridors will be totally renovated, including both 'softs' (bedspread, carpets, curtains and so on) and furniture in the bedrooms.

Please rest assured that what you have experienced is definitely regrettable and isolated shortcomings and not the usual standard of Garden Court Hotels and this hotel, which our valued guests are acustomed to.

We thank you once again for your constructive feedback, which is always greatly valued and we look forward to welcoming you back again at the hotel in the near future.

With renewed apologies and kind regards

Noël A. Macquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 28, 2012

We stayed in the Milpark Holiday Inn last September/October and had an incredible time there. We were so amazed by the friendliness of people such as Pauline at the reception desk, who went so far as to assist us with arranging transport to go to the train station. The driver, Welcome, was so kind and gracious, assisting us with our bags, sharing information on Braamfontein and helping us to orient ourselves. The breakfast was lovely, and we had room service at night time, which was also delicious. The rooms were very clean, we had coffee and tea for our arrival, and the bathroom was full of hot water. All in all, we had a lovely time, and I would come back to Milpark again, if we were back in Jo'burg.

Room Tip: The rooms near the top have a beautiful view.
See more room tips
  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 28, 2012

Our stay at this hotel was good.

Rooms were clean. Breakfast was lovely. And service was pleasant.

Location central. Ask for rooms on the quieter side as rooms facing high way very noisy.

Checking in a bit delayed and room keys never worked the first time.

Room Tip: Ask for rooms away from the traffic. No spa - No gym. Virgin active is across the hotel.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 5, 2012

My husband and I are regulars at the Garden Court Milpark.. the Staff are always friendly, breakfast caters a variety of food for vegetarians... and the rooms are always neat & tidy. We also book through our Discovery vitality and get a good discount. There are also many resturants near by in Greenside if you're wanting some good italian food.

Room Tip: Choose rooms 301 / 302.. they are much bigger that the others
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedLinz, General Manager at Garden Court Milpark, responded to this review, September 7, 2012
Dear Katrien P,

Thank you for your review on Garden Court Milpark. I am so glad that you enjoy your stays with us. The positive feedback is really appreciated and will be relayed to the entire team.

Looking forward to welcoming you back again soon.
Warm Regards
Linda Reddy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 19, 2012

I had booked a night at this hotel before reading the reviews on TA. And then I got scared. It sounded like a hell-hole. But let me assure fellow travellers that its not. Its the equivalent of most Garden Courts in Johannesburg. I booked and paid on line. The staff were friendly and check in was efficient and quick. My room card worked every time. Because it is an older hotel, the rooms are bigger than normal. My room was spotlessly clean and my TV programmed with all the channels. The air con is of the older type but its the same in other similar hotels. Room service from the on-site restaurant was quick, fresh and very generously portioned. Breakfast was exactly the same as other Garden Courts - nothing was frozen. I wouldn't walk alone at night in the area (but I wouldn't in other areas either). It was a convenient location for my business trip and I would stay there again. Its not a 5 star experience but it isn't claiming to be. It's a solid Garden Court and my stay was extremely pleasant.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedLinz, General Manager at Garden Court Milpark, responded to this review, September 7, 2012
Dear Karen G,
Thank you taking the time to review our hotel. I sincerely appreciate it as it aids in improving our service. Thank you for providing a more balanced view of the hotel.
We pride ourselves in providing great service and adhering to the Garden Court standards.
I certainly hope that you will stay with us when you are next in the area and look forward to welcoming you back.

Warm Regards
Linda Reddy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 16, 2012

Hotel is in a very bad condition,staff unfriendly and not at all helpful,YES they say it is a very old Hotel but being filthy id not any excuse especiall being a Southern Sun Hotel

Room Tip: ALL rooms very bad
See more room tips
  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MickeyR100, General Manager at Garden Court Milpark, responded to this review, April 23, 2012
Dear Saira B

Thank you very much for your feedback and kindly accept our sincere apology as this is not our normal standard at Garden Court Hatfield.

You’re sincerely
Mickey Rautenbach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Garden Court Milpark

Address: Cnr Empire and Owl Streets | Auckland Park, Johannesburg 2073, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 70 Hotels in Johannesburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Garden Court Milpark 3*
Number of rooms: 251
Official Description (provided by the hotel):
Ideal for both business and leisure travel the Garden Court Milpark Hotel is conveniently situated near the Johannesburg CBD. It offers everything that travellers expect from Garden Court hotels as well as that something extra that makes guests return time and again. Free High Speed WiFi Internet for Hotel Residents capped at 350MB per room, per day. In addition, it is the ideal destination for visitors needing access to the Universities of Witwatersrand and Johannesburg or the Milpark Hospital as well as the internationally renowned shopping complexes in Parktown, Rosebank and Sandton. ... more   less 
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Also Known As:
Garden Court Milpark Hotel Johannesburg

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