Well, I am not really sure how to rank this hotel (thus the three star "average" rating).
It is so far the only hotel I have ever stayed at in South Africa so I have nothing to compare it to.

The front desk office staff was very accommodating and helpful. Some of them went out of their way to help me out. The bell hop was also quite pleasant and helpful. The breakfast was nice and the wait staff were all super friendly and courteous.

But the rooms. yi yi yi yi yi Just awful! One night my room was over a very loud parking lot with people drinking to all hours. The other three nights I was in a different room and was kept awake with the road noise. The rooms are small, somewhat dingy and not well appointed. The bathroom was a joke. The internet service almost non service-able. And you have to pay for the fitness center which is through a garage and up an escalator. I think it was $12 USD.

Stayed here for 1 night.
I've had good experiences at garden courts before, but this wasn't that. isolated feel, outdated rooms with old fashioned aircon - room service food was terrible...AND they don't offer a port service from the car park across the road so you have to lug your bags yourself..
At breakfast they offer you a coffee to go service but they did not have any take away cups...
This hotel was my hotel of choice from 2004 until 2006 and then started to go downhilll fast.
I will not stay here by choice again!! I

very nice place to stay, the only bad part is we arrived at the hotel at 01:00 and it took us an hour to check in to 8 rooms and we were the only people there to check in. then finally when we get to our rooms the cards never work and some were mixed up.
other than that its a nice place to stay

Thank goodness I was only booked here for one night! I've had good experiences at other southern sun and garden courts before, but this wasn't that. Institutional feel, dated 70's rooms with Formica etc urgently needing refurb, poor food, luke-warm shower, horrible lobby,... I could go on, but you get the picture. It would be more acceptable if the price was in keeping with the location and quality, but there is just no relation - way overpriced.
On the plus side... Friendly staff, comfortable mattress, and that's about it.
Recommendation: go elsewhere.