The massages we received during our recent treatment were okay but at the end of the treatment before we had even had time to sit up we were ambushed by the therapists offering a variety of products for sale. I felt I had to justify myself for not wanting to buy anything. I don't understand how any spa operator thinks it's acceptable to push products in such a blatant way to a client who is already paying a hefty price for the treatment. The spa requires one to fill out a lengthy "profile" when one checks in which I only afterwards realised is used to sell as many products to you as possible. I noted on my profile that I had suffered a back injury recently which was completely ignored by the therapist who instead chose to focus on areas where she could sell products.
Another annoyance was that there was no hot water available in the spa. Instead of informing us when we walked in about the situation, the manager looked almost annoyed when I pointed this out to her and acted quite defensively about it instead of offering a discount for the inconvenience.
I left the spa feeling pretty annoyed as I felt I'd been treated like a cash cow whilst my intention had been to have a relaxing afternoon with my husband.
The free areas in the spa are also not particularly condusive to relaxing as the heated indoor pool is a barely larger than a jacuzzi and one has to walk on very slipery travetine tiles to get from the pool to the sauna/steam room area. Don't expect a European style spa experience as its more of a glorified treatment room conglomeration.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.