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“Good, but not great (however best in Jo'burg area)” 4 of 5 stars
Review of Hyatt Regency Johannesburg

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Hyatt Regency Johannesburg
5.0 of 5 Hotel   |   191 Oxford Road | Rosebank, Johannesburg 2132, South Africa   |  
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Ranked #25 of 72 hotels in Johannesburg
Berlin, Germany
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
83 helpful votes 83 helpful votes
“Good, but not great (however best in Jo'burg area)”
4 of 5 stars Reviewed April 1, 2013

Coming to Jo'burg 6-8 times a year and tried many options: Pros of this hotels are location (Rosebank, attached to Mall, good dining options like The Grill and Fishmonger just outdoor if you exit hotel through gallery, Katzy's for music to name just a few good ones, and if you want to use the Gautrain from airport the stop is very close-I however always use the taxi which takes baout 30 minutes). Rooms are also of update, modern and good standard wit all you need to survive relaxed on a business trip. Service is friendly but often soooooo slow, especially N'dau breakfast/restaurant/ bar zone; often in deep sleep (or I do not know where else they are with their mind) and with limited motivation to do anything... On the negatives are the weak restaurant (compensated by great outdoor options next door, so do not worry-I would skip dining at the hotel completely), lousy and overpriced breakfast (a shame for a Hyatt brand hotel, depsite recently being upgraded from just Hyatt to Hyatt Regency - whatever this is supposed to mean...-only Hyatt marketing geeks will know. I see zero difference). Overall not really cosy public space (like bar, reception area, etc.). Very much business hotel atmosphere with a lot of "walk through". So overall - not my favoritre hotel and some caveats, but best you can get in Jo'burg after all I experienced

Stayed April 2013, traveled on business
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Top Contributor
166 reviews 166 reviews
95 hotel reviews
Reviews in 78 cities Reviews in 78 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed March 30, 2013 via mobile

Stayed here for one night during a brief stop-over in Johannesburg. This is a very elegant and well-appointed property, and the service was excellent. A great advantage is that it is located immediately adjacent to a pedestrian area full of nice restaurants, cafes and bars in Rosebank, so you don't need to get a car to go to dinner outside the hotel. We would have liked to stay longer, and would certainly stay here again. The only small complaint is that the hotel drivers who took us to and from the airport drove like maniacs through the various residential areas that we passed. Perhaps this was a safety precaution, but when you are not used to it this seems irresponsible!

Stayed March 2013, traveled as a couple
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Top Contributor
684 reviews 684 reviews
152 hotel reviews
Reviews in 104 cities Reviews in 104 cities
247 helpful votes 247 helpful votes
4 of 5 stars Reviewed March 24, 2013

The check-in and check-out were friendly and fast-- well done. The room itself was spacious, big window (that looked into an office building but did give natural light), good bed, desk area, ample closets, and great bathroom. The bed was very comfy with several kinds of pillows. internet was free, as i'm a marriott frequent stayer card holder, otherwise, it was about 250 rand for 24h, which is high. I ordered dinner via room service, and i had requested a burger+ veggies (not fries) and fruit. The burger was not edible-- meat was really odd--and i was given fries (not veggies), but at least the fruit was good. Room service needs some attention.... Also, someone came by at 9h to check my mini-bar-- but on a Saturday morning, that's just too early. The breakfast buffet had an excellent selection with really friendly waitresses---and soothing ambiance with jazz music. Location is about 20 min from the airport in a non-descript shopping/business area--- not really near any tourist areas. Overall-- a good business hotel.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 12, 2013

I had a truly traumatic exp at the Hyatt Regency Joburg recently. I was on a business trip , left in the morn for work locked my bag with a pad lock. I come back that evening to find that the zip has been pulled wiht the padlock and it was broken. I complained to the hotel authorities who patiently heard me out...offered to repair my bag.. investigate who did it etc.

They took my bag for repairing ang gave me a temp suitcase to put my stuff. I flew out in 2 days wiht my repaired bag...thankful that i did not lose stuff ,, and left the "temp" suitcase in my room. 2 days later i get a note from Hyatt asking me to return the "temp" suitcase as they assumed i had taken it along....as it has not been found in the room!!! so imagine someone stole twice from my room!!!! till date hyatt has not come back to me wiht any investigative results on who did it? who was responsible for breaking into my luggage? , yet have religiously asked me to send them the " temp " suitcase.... so much for customer service.....pathetic exp.......

they kept saying they have cameras in the foyer , but have not been able to let their customer who stole from her room twice!!!!

Stayed March 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 6, 2013

I flew to South Africa in the late summer of 2012. we had a business event that I was organizing. the Hotel is quite grand. Hotel staff was plenty. everyone was always helpful and smiling. Executive floor treatment was really good

Room Tip: Executive Floor rooms are spacious, have their own lounge & breakfast area
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Top Contributor
73 reviews 73 reviews
65 hotel reviews
Reviews in 38 cities Reviews in 38 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed March 5, 2013

I has an excellent 6 night stay at this property. I was on a Regency Club floor and so had the use of the Regency Club. One of the best I have yet used. The staff were excellent and the location of this hotel to the Rosebank Mall which has been substantially upgraded with excellent restaraunts is great!

The gym is really way above hotel quality and the rooftop pool was very nice!

I cannot fauly anything in this property, except the basin in my room was cracked.

I highly recommend this property when visiting Joahnnesburg and look forward to my next stay!

Room Tip: try and get on a Regency Clun Floor. The Lounge is excellent!
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neuchatel, Switzerland
Top Contributor
155 reviews 155 reviews
52 hotel reviews
Reviews in 56 cities Reviews in 56 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed February 22, 2013

Return visit. Doormen could have been more helpful with luggage on arrival but otherwise staff were friendly and the accomodation and breakfasts were to usual high standard. Fortunately wifi was included in my room rate as otherwise at ZAR500 a day for high speed access it is very expensive.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Johannesburg

Address: 191 Oxford Road | Rosebank, Johannesburg 2132, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Johannesburg
#14 Business Hotel in Johannesburg
#21 Luxury Hotel in Johannesburg
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hyatt Regency Johannesburg 5*
Official Description (provided by the hotel):
Hyatt Regency Johannesburg is situated in the cosmopolitan suburb of Rosebank, a modern district in the North of Johannesburg. Our hotel provides easy access to Sandton, Constitution Hill and African craft markets. With 244 luxury rooms & suites featuring African-inspired decor and fully integrated meeting & conference venues, Hyatt Regency Johannesburg is the business traveller's hotel of choice. Guests are invited to experience the rich wellness of our Amani Spa. ... more   less 
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Also Known As:
Hyatt Regency Johannesburg Hotel Johannesburg
Hyatt Johannesburg
Johannesburg Hyatt Regency

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