We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pleasant hotel; free theme park entry” 3 of 5 stars
Review of Gold Reef City Theme Park Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Save
You added Gold Reef City Theme Park Hotel to your Saves list
Gold Reef City Theme Park Hotel
4.0 of 5 Hotel   |   Shaft 14 Northern Parkway, 2159 | Ormond, Johannesburg 2159, South Africa (Formerly Southern Sun Gold Reef City Hotel)   |  
Hotel amenities
Ranked #16 of 71 Hotels in Johannesburg
Johannesburg
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
“Pleasant hotel; free theme park entry”
3 of 5 stars Reviewed September 16, 2013

I surprised my husband for his birthday by booking into the Gold Reef City Theme Park Hotel for the night. The hotel is actually spread out between various buildings within the theme park. Our room was a block away from the reception area.

The room was well appointed and very comfortable, and we enjoyed the free access to the theme park. We took the mine tour, watched the soccer game on the big screen in the town square and enjoyed a drink at Barney's (the hotel restaurant). We've done most of the rides before and the queues are quite long, so we steered away from the majority of those.

We were enjoying our stay until Saturday evening, but unfortunately there was a large conference group staying for the weekend and the people making up this group were incredibly loud, rude and unpleasant. When they finished their session and came back to the rooms, they shouted continuously from room to room and down the corridors. Later, they pushed into the shuttle queue. They seemed incapable of speaking normally - everything was shouted, and when asked politely to "please keep it down" they got even louder and ruder, and some were quite aggressive.

Thankfully we escaped them for a few hours when we went to have dinner at the Gold Reef City Casino (there is a free shuttle that runs every half hour between 17:30 and 22:30 from the hotel to the casino). I had made a reservation at Back o' the Moon, a restaurant that plays beautiful live jazz music, which was lovely. Hotel guests can either eat at the casino, or at Barney's inside the theme park. Everything else shuts down at night.

When we got back to the hotel, we didn't have a good night's sleep, as the noisy group arrived back shouting and carried on well into the night. The next morning, their yelling started again at 6.30am. I have never come across louder, more obnoxious people.

Once they had finally left by the busload at about 9am, we had a very pleasant morning with a delicious buffet breakfast at Barney's. If it weren't for them, our stay would have been delightful. We actually complained to the hotel reception at one point, but nobody came to address the problem.

Overall, the hotel service was good (particularly the welcome staff and the porter) and the room was very nice. But, ultimately, at this establishment one's enjoyment of one's stay actually sadly depends on the other guests. Because the rooms are spread out and not in traditional hotel format, and because the hotel is inside the theme park, there appears not to be the same level of consideration one would normally expect from a four-star hotel. Even the cleaning staff yelled to each other as they worked.

It's not a bad place to stay and definitely worth it for the free theme park entry (especially for families). Bear in mind that the park is closed on Mondays and Tuesdays when planning your stay. And hope that you get nice fellow guests.

Room Tip: Ask whether there will be a conference group staying at the same time and if so, request a room as f...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne W, Manager at Gold Reef City Theme Park Hotel, responded to this review, September 17, 2013
Dear TamaraO

Firstly, please forgive the late response to your reveiw of our property - we have recently gained access to the respond function and are busy catching up correspondence with all our valued tripAdvisor guests.

Thank you for your feedback with regards to your recent stay with us. We are delighted that you enjoyed your stay but we regret that you were disturbed by the conference group on occasions - this is certainly something that we try to avoid and have placed more emphasis on communicating with the group leaders in this regard.

It was a pleasure to have you as our guest and we hope to welcome you back to the Gold Reef City Theme Park Hotel again soon.

Kind Regards

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

130 reviews from our community

Traveler rating
    62
    40
    16
    4
    8
See reviews for
63
28
1
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Gaborone, Botswana
1 review
5 of 5 stars Reviewed September 4, 2013

a lovely place to take family on vacation,its got good quality rooms for family ,nice theme park were all the family can spend the whole day enjoying them self ,and most of its close to town and the security its so good

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne W, Manager at Gold Reef City Theme Park Hotel, responded to this review, September 16, 2013
Dear rragweJR

Thank you so much for taking the time to give us this feedback. We are delighted that you enjoyed your stay with us and we hope to one day welcome you back to the Gold Reef City Theme Park Hotel.

Yours In Hospitality

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Top Contributor
99 reviews 99 reviews
38 hotel reviews
Reviews in 52 cities Reviews in 52 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed September 1, 2013

The hotel situated within the theme park, the outside building has a theme, but internally it's a renovated faceless 'modern room' without any kind of personality - not what I would expect in a theme park hotel. Also, there is minimal sound insulation so during the theme-park opening hours you get a lot of noise (not an issue if you are attending the theme park of course).

Room service choice is relatively limited and the restaurant that is operating at night is mediorce (during the day you have more choices). At least the casino complex is nearby where you have more dining choices.

Service is exceptional - check in and out is fast.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne W, Manager at Gold Reef City Theme Park Hotel, responded to this review, September 16, 2013
Dear Auteur

Thank You for taking the time to give us feedback on your recent stay at the Gold Reef. We are glad that you enjoyed your stay with us - you will also be pleased to know that we have reveiwed the "in room dining" menu and have a greater variety to offer for your next stay with us.

It was a pleasure to have you as our guest and we hope to welcome you back again soon.

Yours in Hospitality

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 9, 2013 via mobile

The rooms are elegantly decorated, and the staff offer great service. I would only have one suggestion, the blue lights for the plugs that shine permanently made it difficult to sleep as the room had a permanent glow. Overall it was a unique experience and an enjoyable stay.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne W, Manager at Gold Reef City Theme Park Hotel, responded to this review, September 16, 2013
Dear ClubMYK

Thanks you for taking the time to give us feedback on your recent stay with us. Please forgive the late response to your reveiw - I have only recently been granted access to respond to reveiws so we are in the process of catching up the correspondence with all our valued tripAdvisor guests.

We are delighted that you ejoyed your stay with us - we have noted your concern with regards to the blue security light in the bathrooms and have addressed this accordingly.

It was a pleasure to have you as our guest and we hope to welcome you back again soon.

Yours In Hospitality

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
56 reviews 56 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 29, 2013

This is a unique hotel in Johannesburg as it is situated in the Gold Reef City Theme park but has its own access point. The hotel is scattered around the quaint "Victoria" village that may have been a suburb of Johannesburg over a 100 years ago. The reception is situated in the old banking hall, the bar is in its own saloon building across the street and each hotel room is in its own little house off the street. The disabled room has an enormous bath room and is well equipped with rails etc. Great pool area if you just want to chill, and 3 different banqueting halls. There is a chapel in the village and the room rates are really reasonable should you want to host a wedding! All in one safe place. An interesting way to spend a night or two in Joburg, and perfect location for the Apartheid Museum, The Calabash (World Cup Soccer Stadium) and tours into Soweto.

Room Tip: Ask to be allocated a street room, adds to the experience. Facing North is always good in the south...
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne W, Manager at Gold Reef City Theme Park Hotel, responded to this review, September 16, 2013
Dear Dubaidiva1

Please forgive the late response to your reveiw, we have recently been granted access to respond to the tripadVisor reveiws so we are in the process of catching up the correspondence with all our valued tripAdvisor members.

It was a pleasure to have you as our guest and we truly appreciate the time you took to send us this feedback - I have shared your comments with my team.

We hope to welcome you back to the Gold Reef City Theme Park Hotel again soon.

Kind Regards

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 16, 2013

We stayed here for a visit to the park and the room we received was just opposite a service entrance. We woke up pretty early due to slamming doors and people talking to each other. The room itself was spacious and clean and the staff was very helpful.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne W, Manager at Gold Reef City Theme Park Hotel, responded to this review, September 23, 2013
Dear Martijn M

Please forgive the delay in response, I have only recently been allowed access to respond to guest reveiws - we are currently busy catching up correspondence with all our valued TripAdvisor guests.

Thank you for taking the time to give us feedback with regards to your stay at the Gold Reef City Theme Park Hotel. We have noted your concern over the noisy service room - you will be pleased to know that this has been addressed and the room has been re-located further away from the guest rooms.We apologise for the inconvenience caused.

It wasa pleasure to have you as our guest and we hope to welcome you back to the Gold Reef City Theme Park when you are next in the area again.

Yours In Hospitality

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 11, 2013

In May 2013, I booked 4 rooms online for a break for family (extended and my own) for a 1 night stay on Saturday, 8th June 2013. We all had great expectations for this break since the kids were looking forward to the rides, etc, having heard about Gold Reef City!

On arrival at the main vehicle entrance to Gold Reef City, I was directed to the hotel car park, which is seperate from the main theme park carpark. Parking was aplenty! Since my name was on the list of guests, Security allowed me into the premises for check-in.

The check-in process was efficient, quick and problem-free! Peggy was friendly and efficient too! I checked in for all rooms, which were placed on the same floor, as requested. As this was an early check-in (which I did not request when I made the book-in), only 1 of the 4 rooms was ready. This was already more than I expected! Our rooms were in the building that houses the conference centre.

I did not make use of any porter services, but carried my luggage to my room. The room was spotless, neat and luxurious! We unpacked, and left the room to enjoy the theme park with the kids!

I called the reception upon our return to request a babycot (here again, I forgot to ask for this when making the booking, or when checking in). Housekeeping brought this to my room in less than 5 minutes! Family members requested extra towels on Sunday morning, and this was also brought to them shortly thereafter without any questions asked!

Breakfast the following morning at Barney's was also excellent! The variety of food available, and the service, was outstanding!

Having visited Disney World a few years ago, I can definitely make the comparison, and safely say that the service at this hotel is world class!

However, there were a few issues (not related to the service from staff):

a) Hot water in the shower was not available at 22h00 on Sat night, nor at 09h30 on Sunday! The water was luke warm to cold, hence a tad annoying. Not sure whether the demand for hot water is simply higher at these times!

b) We had 2 baby strollers with us. These strollers had to be carried up a flight of stairs everytime we left/returned to our room, which was on the 1st floor. Had I known this at check in, I would have requested ground floor rooms.

c) Since this specific building has tables and chairs within the courtyard, the noise made by guests who use this courtyard reverberates greatly! There were guests who returned to the hotel at approx 23h00, but made alot of noise at this time in the courtyard, before heading to their room/s. This was quite a disturbance.

Apart from the above issues, overall, we all had a fantastic stay!!! The cherry on the top is that guests at this hotel are naturally granted free access to the theme park, since this hotel is within the theme park itself! And, yes, you do hear the rides, horns, etc, but this ends at 17h00, so the evening is peaceful, unless the other guests are noisy!

Room Tip: Should you want to sleep in on a Sunday morning, avoid rooms 121 / 122 in the building that houses t...
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Gold Reef City Theme Park Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gold Reef City Theme Park Hotel

Address: Shaft 14 Northern Parkway, 2159 | Ormond, Johannesburg 2159, South Africa (Formerly Southern Sun Gold Reef City Hotel)
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Casino and Gambling Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#5 Family Hotel in Johannesburg
#14 Luxury Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gold Reef City Theme Park Hotel 4*
Number of rooms: 75
Official Description (provided by the hotel):
Escape to an age of elegance and grandeur at the Gold Reef City Theme Park Hotel. Located within Africa's biggest theme park hotel is reminiscent of an authentic turn-of-the-century mining town. Staying at the hotel also gives you free access to a multitude of fun filled attractions and entertainment in the Theme Park. Please note the Theme Park is closed on Mondays and Tuesdays.The adjacent Gold Reef City Casino complex offers a variety of dining and other entertainment options. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Otel and South African Hotels so you can book your Gold Reef City Theme Park Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Johannesburg

Owners: What's your side of the story?

If you own or manage Gold Reef City Theme Park Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.