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“Great Location, Trendy find in Melrose” 5 of 5 stars
Review of African Pride Melrose Arch Hotel

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African Pride Melrose Arch Hotel
5.0 of 5 Hotel   |   1 Melrose Square, Johannesburg 2196, South Africa   |  
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Ranked #9 of 71 Hotels in Johannesburg
Miami, Florida
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Great Location, Trendy find in Melrose”
5 of 5 stars Reviewed July 23, 2014

We have stayed at the Melrose Arch many times and it has remained consistent over the years.
The rooms are funky (rubber duckies in the bathtubs!) and the safe is hidden from view in a particularly fun clever way. The TV's need updating but other than that it is a consistently good hotel with good staff and the ovation is great. In Melrose Arch which has a good selection of restaurants and stores.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, July 31, 2014
Dear ScatherbrainP
It must be the most rewarding feeling in the world as a General Manager of such a prime property to receive accolades to the likes of your post! I am so pleased that the African Pride Melrose Arch Hotel still offer you the charm and amazing service that is expected of us! Thank you for your words of praise! It is highly appreciated!
Tania
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345 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
St. Albans, United Kingdom
Top Contributor
138 reviews 138 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed July 21, 2014

When staying in this area in Johannesburg, you may well read that the Melrose Arch hotel is the best in the area. What you read is possibly right. I have stayed at this hotel several times, and have given them positive reviews, but things have changed.

The first issue is one that has plagued the hotel for some time: there is no fitness center. Yes, you can visit the luxurious Virgin Active Classic, but it's costly. And this hotel's sibling does have a fitness center. Surely, one thinks, they could have come to an arrangement. The second issue is that of the restaurant. When we stayed here about a year ago, I observed the service and cuisine in the restaurant were of a particularly high standard. Service remains good, but the food quality is not what it used to be.

There was also the fascinating issue where we had to beg the bartender to serve us drinks at the bar, despite it being just before closing time. His excuse was that he had cashed up for the evening, as he thought nobody would be down there. Five star? I think not.

Melrose Arch remains a lovely destination if you are planning to stay local - the shopping and restaurants within walking distance are really good. However, the premium you part with for this hotel are no longer attractive when one considers the other options nearby.

Room Tip: Rooms that overlook the pool can be nice, unless you have a pool party in the afternoon. The rooms...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, July 31, 2014
It is extremely saddening to hear that your experience at our Hotel has not been up to the standard that it used to be. My sincere apologies that we failed your expectations in these aspects.
The fact that you could not get beverage served is absolutely unacceptable and I am completely in agreement that this is not a Five Star level, Please be assured that this was addressed and most definitely resolved!
I have taken the fitness centre issue as a personal challenge and will do everything in my power to have a better solution prior to your next visit to our Hotel.
Please be kind enough to pop me a mail on gm@melrosearchhotel.com, to check the progress prior to your next stay. I would be absolutely delighted to be in a position to offer you a fantastic next visit with a much improved fitness offering and the delectable meals that became a trademark of our amazing establishment.

Tania
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Newcastle, South Africa
Top Contributor
89 reviews 89 reviews
36 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 13, 2014

this is just a beautiful 5 star hotel, with a modern twist and and old world charm and ambiance!
the rooms are delightful up till the playtfull yellow duck in the bathroom! the dinner and restaurant was brilliant! the cigar room and the stoep is vibrant and stylish at the same time. the swimming pool area is posh to say the least!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, September 30, 2014
Dear Heila

Thank you for the amazing feedback on your stay at the Hotel. We appreciate your patronage and wish you many more visits to come!

Regards

Tania & TEAM
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New Delhi, India
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 6, 2014

Stayed in this hotel last year, nice hotel. Other plus point of this hotel is its in comperatively safe area. Rooms are OK not that great as seen in the pictures or price you have to pay. I feel its bit too expensive.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, July 21, 2014
Dear Skhanna441,

Thank you for taking the time to review the African Pride Melrose Arch Hotel.

Please be advised that the Hotel does offer various accommodation package options that is relevant to the occupancy of the day, the day of the week as well as when it is booked and is geared to accommodate our travellers budgets.

To plan your trip, do not hesitate to contact me personally on gm@melrosearchhotel.com to tailormake your next visit to our establishement.

I trust we will hear from you soon.
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london
Top Contributor
64 reviews 64 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 23, 2014

This is a nice hotel in a decent part of town with some nice other shops and restaurants etc adjacent to it. The rooms are pretty compact but the shower was good and the bed firm.

The breakfast menu has some interesting choices on it, eg oysters, devilled chicken livers and ostrich bacon (not on the same plate, unless you so desired.....).

  • Stayed June 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, June 26, 2014
Dear Lordmair,

I would love to take this opportunity to thank you for your terrific feedback on your stay at the African Pride Melrose Arch Hotel.

In a few choice words, you have highlighted some of the key elements that make The African Pride Melrose Arch Hotel the amazing property that it is.

Our breakfast offering leaves our GUEST’s spoilt for choice and I am delighted to hear that you received a chance to indulge in so many ways.

Should you afford us the chance to host you again, could I recommend that you try our executive rooms which are more spacious than our standard room offerings.

We sincerely hope that you allow us the privilege of hosting you again soon.
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Boksburg, South Africa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2014

African pride protea hotel Melrose Arch, what a wow 2 night stay, clean, friendly, helpful, good food amazing breakfast. The rooms are spacious and a pleasure to spend time in. I can't wait to go back. Turkish delight in the reception is too die for. Thanks for a great relaxed time. YvetteB

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, June 26, 2014
Dear YvetterB,

Thank you very much for taking the time so share such a wonderful account of your stay at the African Pride Melrose Arch Hotel.

The TEAM and I are delighted to hear that we could put the “WOW” factor into your 2 night stay; this is the very reason we wake up in the morning! :-)

We are blessed to have Hanroe Erasmus as our March Restaurant’s Executive Chef and under his leadership; our breakfast has been repeatedly voted “The best in Johannesburg.”

I am ecstatic to hear that you so enjoyed it and particularly the (home-made) Turkish Delight!

Thank you once again for sharing this beautiful feedback, we look so forward to hosting you again soon!
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Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 15, 2014

A fantastic stay at a property that never fails to disappoint. Tania and her TEAM certainly go out of their way to create moments of magic for their GUESTS at every opportunity.

Thembi, the hostess in the restaurant is outstanding.

We always stay here and will continue to do so.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, June 26, 2014
Dear comradestuart,

On behalf of the TEAM at The African Pride Melrose Arch Hotel, I would like to extend my heartfelt gratitude for this wonderful feedback.

Your experience at the African Pride Melrose Arch Hotel makes me proud to be its General Manager.

I am delighted that my TEAM left such an impression on you and extremely grateful for your acknowledgement of their efforts.

It is our privilege to have you as our loyal GUEST and member of the African Pride family and we are so very grateful to you for choosing our hotel as your “home away from home.”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about African Pride Melrose Arch Hotel

Address: 1 Melrose Square, Johannesburg 2196, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Johannesburg
#8 Family Hotel in Johannesburg
#8 Business Hotel in Johannesburg
#9 Luxury Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — African Pride Melrose Arch Hotel 5*
Number of rooms: 118
Official Description (provided by the hotel):
African Pride Melrose Arch Hotel has become an international destination in its own right, attracting discerning GUESTS who take pleasure in modern elegance and sophistication. Sheer style and individuality is what redefines the travel experience when staying at Africa's first truly HIP 5-star Hotel. The luxurious African Pride Melrose Arch Hotel, Johannesburg, South Africa is situated within the exclusive urban Melrose Arch lifestyle development, a "city within a city", that offers an extensive array of shops and restaurants to be explored. So, if shopping is on the cards, you couldn’t ask for a better position. The entire Melrose Arch precinct is patrolled by 24 hour Security and monitored by CCTV surveillance for peace-of-mind comfort. If you want to arrive in style, simply book a transfer in one of our luxury vehicles. Alternatively, catch the courtesy shuttle from the Gautrain station straight to the hotel where you immediately feel the pulse of urban Africa. Engulf yourself in the trendy precinct that is Melrose Arch, which offers GUESTS everything and more at your doorstep. Loosen your tie and make your way outside to the Pool Bar. Make use of our complimentary internet access, take off your shoes and have lunch at our unique tables that sit in shallow water; perfect for that midday cool down. Want to get out and explore? With the vast attractions that Johannesburg has to offer, why not visit the nearby Military Museum or the musical landmark of Sophia Town; both of which have played huge roles in the history of our country. With so much to do within close proximity, a visit to our own March Restaurant is a must and offers a truly sensual dining experience; where décor meets a whimsical fusion of international flavours and cooking techniques.Too early for bed? Make yourself comfortable in the leather couches of the Library Bar. Indulge in a nightcap and be kept company by a selection of great authors. ... more   less 
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Also Known As:
African Pride Melrose Arch Hotel Johannesburg
African Pride Melrose Arch Johannesburg

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