Had the pleasure of staying at this hotel last month (May 2013) after I had initially made a booking at the Protea Wanderes hotel, only to find out on arriving that there was an issue with the disabled room. The general manager made the decision to move me to the Melrose Arch hotel and they would cover the difference in the room rate. Which I thought was fair.
Arrived at the hotel late on the first night, reception were expecting me and showed me to my room, which was located on the 2nd floor. Entrance to the wheelchair accessible room is easy enough. The room itself is large and spacious and had 2 3 quarter beds, desk, desk chair, safe, fridge and tea and coffee making facilities with cookies.
Bathroom... 1 large oval bathtub, and a fairly accessible roll in shower... The toilet and roll in shower area has its own sliding door and in the same area is a small basin. The basin in the bathtub area is so silly! There's no under the counter access, so in order to use the basin you have to sit sideways to the basin and do this twisting upper body move... *sigh* And this is the only basin with counter top space for toiletries.
So the roll in shower has NO shower seat or even a shower chair... After calling down to reception for a second time the following day, I was loaned the hotels wheelchair to use in the shower. The shower has a large glass door which I was so scared of hitting and breaking! Trying to navigate past the glass door and into the shower itself was a bit of a challenge... The shower isn't very wide but the wheelchair does fit into the shower with some moving about, its just getting into the shower that's the problem. oh and there's no height adjustable shower handle, just the normal shower head up top, which was pretty awesome, I must admit. To wash my hair I made use of the hand held shower handle which was on the oval bathtub. If they could only make the pull door into a sliding door or get rid of the massive bathtub and make the shower entrance there...
Other things which bothered me about the room...
No lowered hang rails in the cupboard (seriously)
Safe is situated pretty high up, so if anything rolls to the back of the safe, good luck trying to reach it...
The lighting!!! Are you kidding me! Bedroom area has red lights and the bathroom area green... if you want to read while in bed... Forget it! Red lights aren't for reading... And there are no bedside lamps... AND the light switches are so far out of reach I was using the light from the tv to get into bed at night after switching of all the lights... The only real reading light was at the desk area.
And the only control for the aircon is situated at the door, so don't get into bed, get all comfy and then realise you've forgotten to switch it off...
Things at the hotel which I really enjoyed:
Foyer smelt like Davidoff's Cool Waters aftershave.
I love the look of the hotel inside.
View from the room is of Melrose square which is very nice.
The staff are really friendly and very willing to assist. I had a hire car with hand controls but needed help to put my wheelchair into the car and all I had to do was ask and someone was there regardless of time of day.
The hotel is within walking distance of some great restaurants! And also a Clicks, which is just around the corner if you need any toiletries or snacks etc.
Would I stay there again if I can afford to. Yes! Even with all the niggles mentioned, it's hard to beat the location.