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“Best hotel in Johannesburg” 5 of 5 stars
Review of African Pride Melrose Arch Hotel

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African Pride Melrose Arch Hotel
5.0 of 5 Hotel   |   1 Melrose Square, Johannesburg 2196, South Africa   |  
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Ranked #9 of 71 Hotels in Johannesburg
Geneva, Switzerland
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Best hotel in Johannesburg”
5 of 5 stars Reviewed April 5, 2013

This hotel represents the best South Africa has to offer, great service, nice specious rooms, wonderful decor in the rooms and everywhere in the hotel, great bathrooms, good restaurant with unbeatable breakfast, the hotel is situated in the heart of the Melrose Arch entertainment area, with lots of good restaurants and cafe's all around,The staff at the reception desk - to mention a few: Mangi, David, Daniel, and all others are very professional, extremely helpful, friendly and attentive, Every stay at this hotel is nothing less then a wonderful experience.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, April 8, 2013
Dear Uri O
Your feedback to the TEAM is a great way to start our week!
The hotel and Melrose Arch precinct is an amazing lifestyle complex, showcasing some of the best of what JHB has to offer!
Thank you very much for staying with us - safe travels!
Personal best
Jean-Claude & TEAM
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345 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Johannesburg, South Africa
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 2, 2013

Booked at Hotel for special occasion on a promotional package that included Dinner at the Hotel "March" restaurant as well as the full breakfast.
Rooms unique, well appointed with the overall design interesting and fun.
Dinner excellent with the sampling menu offered exceptional value given most of the items we selected for main courses and deserts were only possible in full portion sizes!! The desserts were amazing!
Breakfast selection the best I have experienced. Quality and presentation impressive.
Very enjoyable stay with good service and attention to detail, highly recommended.

Room Tip: Higher floors on the swimming pool side (inside courtyard) for the best privacy.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, April 3, 2013
Dear Igr2
Thank you for enjoying this special memory with us!
We strive to create experiences to remember, the TEAM are elated to hear that your stay was exceptional!
We look forward to hosting you again for another special occasion!
Kind regards
Jean-Claude & TEAM
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Sydney, Australia
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed March 29, 2013

Although we stayed only two nights and spent very little time in this hotel, we loved it very much. Check in was a breeze and the staff were all brilliant and so helpful in giving us suggestions on certain activities and making various reservations for us.The hotel is located in the relatively new Melrose Arch complex which has a great shopping mall and is full of restaurants and bars all on your doorstep. We ate at both Moyo and The Meat Co. and thoroughly enjoyed both.

The hotel has a lovely outdoor area with a great pool and bar which we had a view of from our room. The room was quirky, modern and very comfortable, with unique touches in decor. The hotel's main restaurant, however, was under construction when we were there so we were unable to try the breakfast you keep reading about.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, April 3, 2013
Dear Jrosslin
Our new March restaurant is open - on your return, I will personally show you around and join you for a cappuccino!
Our JHB “Sea view” rooms are the most popular, as it adds a touch of tranquility to your stay!
The TEAM can’t wait to host you again – thank you for staying with us and your excellent feedback!
See you soon!
Jean-Claude & TEAM
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1 review
3 of 5 stars Reviewed March 28, 2013 via mobile

While the decor and the rooms were nice, the service was appalling. They had no idea about the place. The tour operators were simply inefficient. They didn't even know that the post office outlet was open on Sundays. If you have your plan chalked out, this place is very good at an excellent location. Just don't expect any help from the service desk...

  • Stayed March 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, April 3, 2013
Dear Vishy13
Thank you very much for staying with us and your feedback.
I am glad to hear that you enjoyed our facilities, on behalf of my TEAM please accept my apologies for the service experience with our travel desk.
I would like to discuss this personally, to ensure that the matter is addressed to your satisfaction, my email address is gm@melrosearchhotel.com
Look forward to being in touch.
Personal regards
Jean-Claude
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Malibu, California
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 26, 2013

I love this place. Located in the heart of Melrose Arch.
The staff is more than very friendly! The rooms are quite spacious, i always stay in a executive room. The decor of the rooms is very inviting and makes you feel good.
Very nice lobby/bar in colonial style and a very trendy restaurant with nice food (a bit above average i would say).

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, April 3, 2013
Dear Mike S
We love hosting you!
The TEAM really appreciate your review regarding their service delivery and friendliness.
We are very pleased to hear that you have discovered one of JHB’s best destinations - Melrose Arch!
The TEAM look forward to welcoming you back soon!
Jean-Claude & TEAM
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Top Contributor
214 reviews 214 reviews
73 hotel reviews
Reviews in 78 cities Reviews in 78 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed March 21, 2013

A great experience! The hotel is new, fresh, cool and my room (224) was very space overlooking the square. The pool is in a courtyard and there is an aerea where tables stand in the water.
The breakfast is excellent. They do not have a Nespresso mchine in the room and the service at reception is very slow.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, April 3, 2013
Dear Go100go
Thank you for your cool comments!
We are 10 years young this year – our new March restaurant opened on the 1st Feb 13 and has given the hotel a sophisticated new edge!
We are in the process of upgrading our in room offerings, and have taken note of your feedback.
My front desk TEAM has also revisited service training to ensure that no delays occur.
We look forward to hosting you again soon!
Best regards
Jean-Claude & TEAM
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Pretoria, South Africa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 18, 2013

African Pride Melrose Arch:
We stayed for the weekend and it was a very pleasant stay. Something to remember!
The staff at reception was great. The room was very special (with a few extra’s included).
The March restaurant is something special, décor, menu (waterblommetjie bredie, etc.).
The hotel is very close to Santon City and the Rosebank Mall.
A pool where you can sit in the water and have a drink.
(Thanks Zene)

Room Tip: Pool facing should be the best.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, April 3, 2013
Dear KS Pieterse
When a weekend includes enjoying a drink in our pool, one is sure it will be a weekend to remember!
Thanks for the excellent feedback and for staying with us, the TEAM are delighted to hear that you had such a memorable experience!
See you soon.
Jean-Claude & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about African Pride Melrose Arch Hotel

Address: 1 Melrose Square, Johannesburg 2196, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Johannesburg
#8 Business Hotel in Johannesburg
#8 Family Hotel in Johannesburg
#9 Luxury Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — African Pride Melrose Arch Hotel 5*
Number of rooms: 118
Official Description (provided by the hotel):
African Pride Melrose Arch Hotel has become an international destination in its own right, attracting discerning GUESTS who take pleasure in modern elegance and sophistication. Sheer style and individuality is what redefines the travel experience when staying at Africa's first truly HIP 5-star Hotel. The luxurious African Pride Melrose Arch Hotel, Johannesburg, South Africa is situated within the exclusive urban Melrose Arch lifestyle development, a "city within a city", that offers an extensive array of shops and restaurants to be explored. So, if shopping is on the cards, you couldn’t ask for a better position. The entire Melrose Arch precinct is patrolled by 24 hour Security and monitored by CCTV surveillance for peace-of-mind comfort. If you want to arrive in style, simply book a transfer in one of our luxury vehicles. Alternatively, catch the courtesy shuttle from the Gautrain station straight to the hotel where you immediately feel the pulse of urban Africa. Engulf yourself in the trendy precinct that is Melrose Arch, which offers GUESTS everything and more at your doorstep. Loosen your tie and make your way outside to the Pool Bar. Make use of our complimentary internet access, take off your shoes and have lunch at our unique tables that sit in shallow water; perfect for that midday cool down. Want to get out and explore? With the vast attractions that Johannesburg has to offer, why not visit the nearby Military Museum or the musical landmark of Sophia Town; both of which have played huge roles in the history of our country. With so much to do within close proximity, a visit to our own March Restaurant is a must and offers a truly sensual dining experience; where décor meets a whimsical fusion of international flavours and cooking techniques.Too early for bed? Make yourself comfortable in the leather couches of the Library Bar. Indulge in a nightcap and be kept company by a selection of great authors. ... more   less 
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Also Known As:
African Pride Melrose Arch Hotel Johannesburg
African Pride Melrose Arch Johannesburg

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