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African Pride Melrose Arch Hotel: Traveler Reviews

5.0 of 5
1 Melrose Square, Johannesburg 2196, South Africa
Hotel amenities
African Pride Melrose Arch Hotel
Ranked #6 of 57 hotels in Johannesburg
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202 reviews from our community

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Traveler rating
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Date Rating
London, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Great hotel - Fab location !!”
5 of 5 stars Reviewed January 10, 2013

Absolutely top class .... Great location, rooms really comfortable with plenty of home comforts..attention to detail is superb. Unfortunately the restaurant was closed due to refurbishment but plenty of others locally, would definitely recommend a stay here

Room Tip: Recommend a pool facing room
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Joeybum about African Pride Melrose Arch Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review
January 14, 2013
Dear Joeybum
Thank you for your great review, and for staying with us while visiting our beautiful country!
We apologise for the inconvenience of the closure, but look forward to being able to offer you an amazing new restaurant from the 1st February.
The TEAM can’t wait to host you again!
Kind regards
Jean-Claude & TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Excellent hotel in a good location in the Melrose Arch complex”
4 of 5 stars Reviewed January 8, 2013

I have stayed here two or three times now, and would have done so more if rooms were available! Nice, contemporary design, with a stronger focus on customer service than at the equally designer Fire & Ice (which is also good).

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by LondonMariner for Johannesburg
Ask LondonMariner about African Pride Melrose Arch Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review
January 14, 2013
Dear LondonMariner
The TEAM were really excited to read your review regarding our service delivery!
Thank you for staying with us, and for the excellent feedback.
We cannot wait to host you again, we are unveiling our new restaurant on the 1st of February and am sure you will love the new design!
See you soon!
Best regards
Jean-Claude & TEAM
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Jakarta
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“excellent hotel”
5 of 5 stars Reviewed December 27, 2012

i stay at the African Pride Melrose arch Hotel for about 6 weeks per year and have done so for the past 5 years.It is a great Hotel in all respects.

Food is good but there are many restaurants within a few minutes stroll as well.The service is excellent and the accomodation is very comfortable and afro-mod.

The location is perfect and safety and security are all fine.Staff are very very friendly and welcoming.

I highly reccommend this hotel

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Sayan69 about African Pride Melrose Arch Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review
December 31, 2012
Dear Sayan69
Thank you for the excellent feedback!
The TEAM cannot thank you enough, for staying with us for the last 6 years – we look forward to hosting you for many more ahead!
In 2013 we are proud to offer a number of exciting upgrades to our beautiful hotel!
We cannot wait to see you in the new year - safe travels!
Best regards
Jean-Claude & TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Polokwane, South Africa
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
“Beautiful hotel with poor service”
3 of 5 stars Reviewed December 22, 2012

This is one of the most beautifully decorated hotels with good use of lighting. Extremely clean and comfortable beds. Excellent location, you can shop in the mall located in Melrose, great variety of restaurants for a private dinner or fun night out with friends without having to drive afterwards. In upmarket area of Johannesburg, close to Sandton and Rosebank with Gautrain bus passing thru the complex.

The service is terrible. From front desk to porters. For a 5 star hotel, they need major training for staff.

Tip, the parking is not free and the valet guys have a bad attitude.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Dineo_m about African Pride Melrose Arch Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review
December 24, 2012
Dear Dineo_m
Thank you very much for staying with us, and for your feedback!
I am glad to hear you got some shopping in just before the festive break.
On behalf of my TEAM, please accept my sincere apologies for the service experience.
As discussed telephonically, all the points will be addressed with the TEAM to ensure that this does not happen again.
This is not the norm at the hotel or the standard of service we pride ourselves in offering.
I look forward to personally welcoming you back in the new year!
Best regards
Jean-Claude & TEAM
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Pretoria, Gauteng, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“amazing”
5 of 5 stars Reviewed December 16, 2012

Stunning hotel with oustanding service, beautiful attitudes.
Very relaxing and quiet professional atmosphere
The pool deck is a place to unwind and take a load off
The food was perfect every single time we had the opportunity to eat, really very tasty everytime
My kind of lifestyle

Room Tip: my room was spacious, it makes it more relaxing if you have more space
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Johnathan N about African Pride Melrose Arch Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review
December 19, 2012
Dear Johnathan N
The TEAM are delighted to hear that you had such an amazing stay and exceptional experience with us!
In the hustle and bustle of JHB, our poolside is the perfect space for some needed relaxation!
We look forward to your next visit!
Best regards
Jean-Claude & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about African Pride Melrose Arch Hotel

Also Known As:
African Pride Melrose Arch Hotel Johannesburg
African Pride Melrose Arch Johannesburg
Address: 1 Melrose Square, Johannesburg 2196, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Johannesburg
#5 Business Hotels in Johannesburg
#6 Luxury Hotels in Johannesburg
#6 Family Hotels in Johannesburg
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
African Pride Melrose Arch Hotel has become an international destination in its own right, attracting discerning GUESTS who take pleasure in modern elegance and sophistication. Sheer style and individuality is what redefines the travel experience when staying at Africa's first truly HIP 5-star Hotel. The luxurious African Pride Melrose Arch Hotel, Johannesburg, South Africa is situated within the exclusive urban Melrose Arch lifestyle development, a "city within a city", that offers an extensive array of shops and restaurants to be explored. So, if shopping is on the cards, you couldn’t ask for a better position. The entire Melrose Arch precinct is patrolled by 24 hour Security and monitored by CCTV surveillance for peace-of-mind comfort. If you want to arrive in style, simply book a transfer in one of our luxury vehicles. Alternatively, catch the courtesy shuttle from the Gautrain station straight to the hotel where you immediately feel the pulse of urban Africa. Engulf yourself in the trendy precinct that is Melrose Arch, which offers GUESTS everything and more at your doorstep. Loosen your tie and make your way outside to the Pool Bar. Make use of our complimentary internet access, take off your shoes and have lunch at our unique tables that sit in shallow water; perfect for that midday cool down. Want to get out and explore? With the vast attractions that Johannesburg has to offer, why not visit the nearby Military Museum or the musical landmark of Sophia Town; both of which have played huge roles in the history of our country. With so much to do within close proximity, a visit to our own March Restaurant is a must and offers a truly sensual dining experience; where décor meets a whimsical fusion of international flavours and cooking techniques.Too early for bed? Make yourself comfortable in the leather couches of the Library Bar. Indulge in a nightcap and be kept company by a selection of great authors. ... more   less 
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African Pride Melrose Arch Hotel
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