Look, I don't want you all thinking I only write bad reviews. But as a marketer I'm a living example of the insight that it's far easier to complain than compliment. In this review, dear traveller, I shall bravely attempt to do both.
Having arrived at the Fire and Ice! hotel yesterday (I believe the local government insisted on the exclaimation mark in response to the vast quantity of citizens who raise their eyes, maybe their voices and certainly their heart-rate when they check in.
Fire and Ice! is most certainly a good descriptor of my check in at the sister hotel. Frankly you'd expect a room to be ready for you when you check in at 7pm and you'd expect that the front desk staff (which in better establishments is called 'reception' - as they generally give a warm one) wouldn't admit to not really listening to you.
Ho hum. I tedious night, no mini bar, no bath tub and no service with a smile.
So I checked in to the MAJESTIC African Pride hotel just a hundred yards and a spritely sprint of a Rimowa away.
Melissa, I shall call her this because it IS her name. Warmly received me and apologised for my poor welcome last night. She made all attempts to secure me a room, even though the hotel was full (probably of pleased guests). No fire/no ice.
Precious, on front desk, was SO enchanting, polite and happy to help when she commented that she liked my Air Asia name card holder, I had to give it to her (I'll need to do some explaining when I get home, but it's all good karma, and I can't even drive a karma).
The room is an executive room. Which means you have a huge sitting area with chairs (always useful) a desk and a safe behind an oil painting of a man breaking into a safe. (I've always believed the best place to hide something is right out in the open).
The bed is heavenly. A bath tub will do nicely (with candles) and the wifi is spanking fast. I'll try the food later, but for now I'm content with a phenomenal check in, a warm welcome and a room that exceeds expectations.
I'll be back, watch my words.